Daily cleaning, installation of cabin HEPA filters on flights from Edmonton to Cleveland
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|January||Best time to beat the crowds (33% less expensive on average)|
|December||Most popular time to fly (38% more expensive on average)|
Average price round-trip
|C$ 531||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 496||or less|
Good deal one-way
|C$ 223||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 57m.
In the past 3 days, the cheapest round-trip tickets were found on WestJet (C$ 582) and United Airlines (C$ 954)
From Edmonton to Cleveland, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Cleveland back to Edmonton , the best deals are generally found on Wednesday, with Friday being the most expensive.
When flying out of Edmonton you will be using Edmonton, often referred to as Edmonton Airport. You will be landing at Cleveland Hopkins Intl, also known as Cleveland Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Edmonton to Cleveland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cleveland from Edmonton is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cleveland with an airline and back to Edmonton with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cleveland from Edmonton up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Easy, fast, simple. Not crowded."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Awesome crew!"
Pros: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Cons: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "WiFi and Entertainment"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "Being on time"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Cons: "Another delayed flight due to equipment problems"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Cons: "price could be cheaper"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "Seats were comfortable on the smaller plane"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Cons: "start from the back to the front for god's sake! crew is often focused more on process than customer service."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Cons: "Long delay"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "I booked Cathay pacific but they changed to China Southern without any notification."
Pros: "No delays flight arrived ahead of schedule"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Pros: "I really enjoyed"
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Cons: "The flight delay"
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"
Pros: "I like everything"
Pros: "Crew was great."
Cons: "Plane was uncomfortable.trays were stained and dirty looking."
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Good quick boarding, left on time. Quick luggage at destination."
Cons: "Getting told to leave the plus section while waiting for the washroom. Too cautious with the tiniest bit of turbulence and the seatbelt sign left on for probably 30 minutes too long."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "Can't rate food. None provided."
Pros: "Friendly and helpful staff."
Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"
Cons: "Crew are not that friendly and not polite."
Pros: "Both planes departed late and reason given was staff has not yet arrived . First plane could not rationalize the number of people on board ."
Cons: "Service was slow and staff seemed to be very casual about the fact we would be an hour late"
Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."
Pros: "Folks are nice.."
Pros: "Quick and direct. Great staff"
Pros: "Direct flights to mazatlán!!"
Cons: "We are all customers paying to fly from one place to another. Give us all the same service. I’m guessing the ceo’s of WestJet are getting paid enough to care about us."
Pros: "Great service all around."
Pros: "Everything was exceptional"
Cons: "Nothing to complain about"
Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."
Cons: "the 3 hr security line up"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."
Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."
Pros: "The crew was very helpful."
Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."
Pros: "Seamless boarding"
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Cons: "No internet and therefore no in flight entertainment."
Pros: "We arrived safely and on time"
Cons: "No entertainment unless you paid for wifi, but with a less than two hour flight the price was rediculous. There was no food or drink, other than water or coffee, unless you wanted to pay almost $2 for a mini can of pop."
Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"
Pros: "It was quick and efficient"
Pros: "Brought our own sandwiches.."
Cons: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."
Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "Good service. Really nice smooth flight."
Pros: "Flight was on time."
Cons: "The woman checking my boarding pass before I was going to get on the plane was not very friendly. Because of the full flight they were asking that large carry-ons be checked. I was fine with that especially since I saw it was a smaller plane and I could not maneuver the steps with both my carry-on and my personal item. I asked if I could also check my computer bag and she said no. The fact that I have trouble walking and maneuvering and she wasn't willing to help me out just seemed like very poor customer service. Had I known about trying to maneuver the stairs I would have been more prepared."
Pros: "everything ran very smooth . friendly staff."
Cons: "uncomfortable seat not enough space."
Cons: "Very long wait for bags"
Cons: "Cramped seating"
Pros: "Being disabled I found everyioine very helpful and friendly"
Pros: "Nothing much to write home about, but I didn't worry about anything in particular during my 4hr flight from Edmonton to Toronto."
Cons: "The crew were not too courteous, but I've come to expect a little bit of cheery happiness from them after flying porter. Not sure I'd complain about this, though. The food was the highlight. The only vegetarian option was mac-n-cheese, and it was horrid. I didn't even try finishing it."
Pros: "Service Director n Business class was excellent"
Pros: "Gate crew were very good at keeping us apprised of the status of the inbound plane and our estimate departure time. The flight crew were all very helpful and engaging. Not easy on a packed flight where too many people brought too many carry-on bags."
Cons: "I am a true-blue Air Canada customer but their checked baggage fees has created a disaster when it comes to boarding flights and getting planes in the air on-time. Many people had too many carry-on bags or very large carry-on bags so the time it took to board was ridiculous. Better rules need to be enforced with carry on (not that I blame people for trying, considering the increase in checked baggage fees) so that flights can be boarded more quickly and planes can take off on time."
Cons: "There’s not enough leg room & no food other than pretzels"
Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Pros: "on time"
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Pros: "Two full drink services was nice"
Cons: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Pros: "The staff and service were excellent!"
Pros: "Arrived on time"
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Pros: "Check in and out is very smooth."
Cons: "The long layover."
Pros: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Cons: "Nothing for now."
Cons: "I flew from YEG -YYZ and the flight was delayed. It's a good thing that the 2nd flight was delayed or else I would have missed it and no AC employee was interested in helping me make my connection. There were several people on the flight that had connections and were trying to rush off the plane."
Pros: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Cons: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."
Pros: "Lost bag"
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Cons: "Another long delay with Westjet"
Pros: "Seating and on time"
Pros: "I needed a wheelchair and they were very friendly and helpful"
Pros: "Crew was polite and helpful."
Cons: "The Edmonton lounge is not sufficient. Minimal food. It is supposed to be above and beyond, but not worth trying to get points for."
Pros: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Cons: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."
Pros: "Free business class"
Cons: "Food and no entrainment available"
Pros: "Left on time, arrived on time. Tell the complainers that they should try flying Aeroflot."
Cons: "Nothing bad to say other than passengers should seriously re-consider taking babies and toddlers on the red-eye flights. Let your kids have a good night sleep and fly during the day."
Pros: "Flight was on time. Flight attendants were pleasent."
Pros: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Cons: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."
Cons: "No breakfast offered for a four hour flight"
Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."
Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."
Cons: "Long wait in the narrow terminals - no seats, hot"
Pros: "Air Canada front desk people were wonderful and helpful."
Pros: "Smooth ride."
Cons: "The plane was very old and delayed for too long. Way overpriced air fares."
Pros: "Everything was really good"
Cons: "Small plane a lot of confusion at airport with gate attendant."
Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."
Cons: "Lack of sleep"
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Cons: "Crew not overly friendly"
Cons: "Overbooked the plane and tried to get me to leave. No food. No drinks. No good"
Cons: "Long delay for such a short flight with not enough communication."
Cons: "The luggage requirements are ridiculous - my bag was 5 pounds over and I was asked to be $100. The cost for an overweight bag should be the same as a an extra bag ...."
Pros: "Stewardess was nice"
Cons: "The customs system in Toronto was a mess. We arrived on Air Canada from Hong Kong at about 7 p.m. First, the airline (Air Canada) had us fill out the usual declaration card on the plane. Then, when we went through customs, they had new self-scanning passport readers--which wouldn't work properly--and the one officer there to assist wasn't very helpful. Then we had to wait in a holding area until our name showed up on a screen (about 10 minutes). Then we had to go through another line to get the paper that the machine just gave us stamped. Then we had to go through another line, where they did the usual manual inspection of your documents by a customs officer--who told us that we hadn't needed to fill out the card on the plane. He just threw it away! If they're going to make you self-scan your passport, why still have an officer do a manual inspection? The whole process--just to go through Customs--took about 30 minutes. Then we still had to go through security for our connecting flight to Cleveland. The plane for that flight had been in a hangar all day, and hadn't been warmed up for passengers--so we waited 45 minutes while they did so. Then, when we got to Cleveland, one of our checked bags had been lost (probably still in Toronto)."
Pros: "Nothing lost my luggage we had a delay on Dec 29 from Montreal got to Toronto 15min later we missed the connection plane and there was nothing y'all could of done no hotel rooms no coupon for food telling us that it was all booked wen we didn't not asked to be on the delay and me coming back on west jet on Dec 30 I've lost my luggage and kno body there knows were it's at"
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Pros: "Safe flight !"
Pros: "The flight left on time and we got to our destination early."
Cons: "The flight crew. They stood in the back area of the plane and chatted extensively instead of collecting trash, etc."
Cons: "I ordered a wheelchair for the Denver layover. Had to wait 20inutes for one to come, almost missed my flight"
Cons: "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Pros: "Seat comfort. Crew was much nicer than crew I had out Houston on previous trip."
Cons: "I put 3's on food and entertainment because it wasn't used partially due to availability. I wasn't able to download app and personal headphones ended up being checked due to small plane so couldn't listen to anything. I wasn't partial to food options so didn't get to eat"
Cons: "I was really upset when I was told at airport that my direct flight was changed to connecting flight. Plus I requested a wheelchair due to medical issues on my hip and I was not provided any wheel chair on Vancouver."
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Pros: "Efficient cabin crew."
Cons: "Too many ads on the entertainment monitors that couldn't be turned off."
Pros: "Nothing stand out. The crew was good."
Cons: "I booked a window seat weeks ago. UA somehow put me into a middle seat without notifying me. The 737 seating space is very tight. There is no entertanment to talk about; you pay for everything via directtv."
Cons: "The flight was very hot and uncomfortable!"
Cons: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."
Cons: "Delayed for 4 hours."
Pros: "I made it alive"
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Pros: "The flight crew let us know we should anticipate turbulence."
Cons: "No entertainment, no allergy friendly snacks, no help from crew with child kicking me while the mother slept"
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The crew member was ok."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Cons: "I was late to Cleveland. Thank you.... not."
Cons: "Seated in the last row of plane and was continuously bumped by flight attendant as she delivered drinks."
Pros: "Delays handled with curtesy and information."
Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Cons: "Delayed in Sacramento due to weather which is understandable. However, my connecting flight in San Francisco left 8 minutes early causing me to miss the flight. It was the last flight out for the night.... Had to sleep at the airport for 5 hours until another flight in the morning. My flight in the morning caused me to have a middle seat, which was very uncomfortable for the next 5 hours."
Cons: "Air Canada was completely unhelpful offering no reason and no help rebooking on the spot. I had to buy direct from United for over $500 to get home. Air canada have still not responded to my request for an explanation, and compensation."
Pros: "The price was right and the flight was direct"
Cons: "Overhead is always a huge hassle. Airlines should just stop offering overhead storage to make embarkation/disembarkation much faster."
Cons: "Boarding was chaotic...front to back??? WHY when opposite works so well!!"
Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"
Pros: "I did not use food or entertainment. No answer avail for not used Crew were great. All crews were great. Helped a lot of people. For all four segments."
Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"
Cons: "My luggage was not put on my flight even though I watched the agent tag my bags and put it through. Knowing that it wasnt put on the flight no one bothered to notify me or even put it on the next flight out that was about 3hrs after the time i departed. I had to contact United than was told that it would go on a flight the following day.. TERRIBLE"
Pros: "Nice leg room flight crew was very nice and attentive"
Cons: "Gate personnel very rude and unwilling to try to help. Our tickets were supposed to be together but they ended up spaced apart. Gate crew would not work with us to sit together even though there were seats that had opened up together from volunteers getting bumped from the flight."
Pros: "that i finally got on the flight and we arrived safely"
Cons: "when i got to the airport I was told i did not have a seat and to sit down. i think if you purchase a seat you should have one when you arrive. due to people willing to forfeit their seats I was finally allowed to board the plane but it was after the departure time. I know people can have a bad day and dealing with the public can be challenging but I feel that I could have been treated a little nicer and not demeaning."
Pros: "It was a short flight. The desk attendant in Washington was most accommodating. I always appreciate a smooth landing."
Cons: "The snacks were should have been varied."
Cons: "Flight crew great"
Pros: "Very good flight. No complaints"
Pros: "Every thing went smooth, on time and it was a good flight. I prefer smaller jets to large crowded ones, so this was just perfect."
Cons: "I didn't like the fact I was leaving my sons behind, or not knowing when I would be able to get back. The flight was really good!"
Cons: "Boarded on time, but had to sit for 40 minutes waiting for de icing"
Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."
Pros: "The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight."
Cons: "I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner."
Pros: "The crew were nice enough about it."
Cons: "There was some problem with the inbound aircraft, so we got delayed 4hrs. I should have been there when we took off! The flight was oversold & packed. Theres a surcharge for everything, including TV! But they announced that because of the delay, they would turn them on for everyone. Except they intermittently worked for half od the plane. The wifi was also spotty. Given the poor state of that equptment, I guess I should be happy we got to our destination at all."
Airlines flying from Edmonton to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Edmonton to Cleveland
Masks required on board, masks provided on flights from Edmonton to Cleveland
Social distancing seating
Middle seats unavailable to book on flights from Edmonton to Cleveland
Testing for antibodies, testing for symptoms for flights from Edmonton to Cleveland
Waiving of change fees. Search flexible flights from Edmonton to Cleveland