Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.
Not at all satisfactory. I had stomach upsets after taking food. Quality of Asian vegetarian meal was awful. Further there was no snacks/ fruits/ biscuits available as in between snacks.. only peanuts and pitzels.. except courteous staff rest of my experience was far from satisfactory
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
More meal choice. There was only pork, beef and shrimp. I could not eat any of it and they had no alternatives
The flight from Hong Kong to Hyderabad didn’t have any power points to charge my mobile. Given we are no longer allowed to use power banks, giving customers the ability to charge even on short flights is critical part of the overall experience.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
The vegan oriental option was disappointing. The regular vegan option was okay but we've had better.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
They were fast and I like how they used to entertainment system to play video about the safety.
Flight delayed. Connecting to night flight was stressful but made it. Jusr in time. Ran.88Flight was fine.
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Given I (and I’m assuming most people) have both carry in and a personal item included in their fare, I find it very unfair that on neither of my flights I was able to use the overhead for my small backpack because they were completely rammed with luggage, people personal items, jackets, hats and other items. So the only item I brought in had to be stuffed under my seat while they had their leg room and sat comfortable with all of their items in the overhead. This has to stop because I was uncomfortable on both flights when I only had one smaller item that could not be checked due to its contents (medication etc). Plenty of people could have checked theirs but chose not to and then took up the space allotment for 2 people.
gave me complimentary food as the flight was not full and was attentive to my needs
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Disappointing experience with the cabin crews on this Air Canada flight. Some crew members came across as quite rude, and one bumped into my arm without even acknowledging it or apologising. A little courtesy and kindness would have gone a long way. Air turbulence is understandable. Human turbulence from the crew, less so.
I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
Boarded late then sat on the Tarmac for 90 minutes for no reason
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
