everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.
Flight attendants were great. Comfort of seat and lie down bed pretty good. Food was very mediocre. Wine was good (red French wine) although I should have taken advantage of having more! :-) it was too late on the flight From znz—I was tired…then too early from Dubai. Woman sitting behind me dropped a full bag of garbage on my head while I was sleeping…orange peels, wet partially eaten food and very smelly food garbage which I literally had to pick out of my hair, off my face and away from my pillow. Not the airlines fault but still a very unpleasant experience.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
Boarding was a mess, no one managing the queues. I got my meal as the pilot announced starting commencing descent and basic drink not available. No air bridge so takes forever to deplane the A380 onto buses.
Priority boarding for Silver and Premium Economy was very disorganised, in fact, non-existent.
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
Okish. But for £550 , I’d have preferred a better experience
It was terrible, if they ran flights on time it would make a big difference.
All fine save for the abominable catering. Really gone downhill. We found it all inedible.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
The seats are uncomfortable, feels like a small seat pad on plywood.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Crew was very helpful with mobility assistance from end to end. Very caring.
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
New boarding doesn't make sense. Filling front first is slow.
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.
Upgrading my seat online was a breeze, boarding was easy, and we had such great tail winds that we ended up getting in 20 minutes earlier than planned.
As expected cyst service up front was very good we needed assistance at the gates and they were very accommodating
Quick, efficient, incredibly kind staff. It was a short flight (50 min)but still received beverage service. Treated my 5 year old like a star. Just endlessly appreciative.
They had us waiting for over an hour to rearrange passengers and luggage for balance, then waiting another hour and half after arrival for luggage only for my bag to have been left behind. The staff weren’t helpful saying that they had to leave the luggage behind because of how many people were on the plane and it wasn’t a full plane. Refused to issue a baggage claim initially then when they did the sent it back home instead of the address provided at my next destination. Terrible.
Boarding was made fun by the gate attendant. He announced very clearly each board group and had some funny descriptions of each group. He played with the children, acting like he couldn't see them. Just a very welcome boarding process. Once on the plane, mother nature took over and we were locked in for about 45 minutes standing by for take off on the runway. Every plane has the same issue. Once in the air, the flight crew took very good care of us. Lots of communication with smiles.
Look at previous comment, the gate changes at the last minute, and no notifications online or the Alaska App.not great. !!!! Almost missed my flight, I had so much anxiety, not good. The only great thing was the help I got from the information booth, a woman Named Rana, She ran with me all the way to my new Gate, we went on three train transfers to get to the other side of the terminal, otherwise I would have missed my flight after having a four hour layover. Thank You , Thank You to the Woman Rana who saved the day for me.
The flight itself was great. Just the last leg was delayed almost 2 hours between take off, sitting on the runway, etc. Otherwise completely fine, no complaints.
Wifi in particular was terrible. I paid to use and could never connect. Unacceptable and put a drain on my plans.
Plane was having problem once in the air. Had to come back, wait, change plane. 5h30 delay…
Airline handlers broke two of mu suitcases! One wheel on one of my luggage completely came off and two of the frames and the wheels cracked on another. They handled it by giving my a voucher! WTH! My luggage is a set and now two are broken! Absolutely ridiculous and they took lack of responsibility.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
We are glinting with united , but over all very disappointed
We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
I like how professional, fast and good the whole experience was.
Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
