Daily cleaning, installation of cabin HEPA filters on flights from Fredericton to Spain
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Scores according to KAYAK customer reviews
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Cons: "No AC for the first 30 minutes after boarding so it was wacky hot and stuffy."
Pros: "Not much ch, safe arrival in BCN, the captains communication."
Cons: "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Cons: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"
Pros: "Everything was good"
Cons: "One Stu artist who was a older women she was very grumpy, there was little to no turbulence the whole flight and if you got up to go to the washroom and we’re waiting and seatbelt light came on she would make u sit down immediately even if it wasn’t that rough, she made a girl wait for the washroom for 45. Minutes was kinda pathetic, when she was on her shift break not one person had a issue with any of the other flight attendants only her"
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Pros: "The staff were great!! Always helpful and very friendly! The added flight from Ottawa to Toronto had fantastic staff as well. Would've been nice to have someone waiting for us at the Ottawa gate as we all missed our flights."
Cons: "The day was extended by 10 hours. It seemed like each time I was redirected including the added flight to Ottawa I was set up to miss a flight. I was sent to Ottawa because there wasn't enough oxygen on the flight to Toronto. 15 passengers missed our flight to Toronto because we left Fredericton late which put us on a new flight 2 hours later, that had mechanical issues so again a missed flight. I am happy they do their due diligence with safety, but it created a long day. They also had to stop food service before they got to me so I wasn't able to get food."
Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "Entertainment movie/TV programming was limited (not live television)."
Pros: "The crew were really great and very pleasant and helpful"
Cons: "The plane on departure was extremely cold for almost the entire flight. The in-flight entertainment system didn't work on any of my electronic devices (3 cell phones and a tablet we're all attempted but none worked)"
Pros: "Boarding was efficient"
Cons: "Flight was cold, movie and tv choices were poor."
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Cons: "flight got cancelled and was put on flight 1 hour later than originally planned."
Cons: "no luggage"
Cons: "Pay for food"
Cons: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Pros: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Cons: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Pros: "The crew was friendly and the plane was new."
Cons: "There were no media screens or TVs. This was an Air Canada 'Rouge' flight, which is apparently a more budget version of Air Canada, but I don't think that was apparent when we bought the tickets."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "It got to Vegas on time and my luggage was there, too."
Cons: "Rouge has less space per person than Spirit. I never thought that could be possible."
Cons: "No in flight entertainment"
Pros: "More comfortable but because we payed $200 to fly emergency exit"
Cons: "That we had to pay $200 for emergency exit"
Pros: "Good service"
Cons: "Nothing much for breakfast"
Cons: "Seats are awful no leg room. Old plane and food sucked. Horrible rude service. Will never use again."
Pros: "A very nice Air Canada person from Toronto Airport really helped us speed up the baggage check-in process, because we were late. Then, in the terminal, the crew was waiting for us even if we were so late ( 5 mins before landing time)"
Cons: "We had to pay for snacks. Snacks should be included in the high price of the tickets (about 500 CAD $). We ordered and paid extra for food snacks, but some of the items were not available even they were displayed in the food menu/catalog. We asked for a blanket for my daughter who was sleeping but Air Canada didn't have any blanket !! After we boarded, we realized that we didn't have space to put any hand baggages ! We are a family of 5 and we didn't have space to put even one hand baggage! Unacceptable!"
Cons: "The plane was so uncomfortable. I could not fall asleep and there were lots of people laying down covering their entire body across the 3 seat middle section. I asked for complimentary wine and was refused my request. I do not like air canada rouge. Awful airline!"
Pros: "Not much"
Cons: "No leg room, was actually painfull"
Cons: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Cons: "No monitor available to follow route .Too long trip w/o any entertainment."
Pros: "The seats were comfortable enough. This was also the cheapest of the overseas flights."
Cons: "You pay for wine! This is the only international flight I've ever had where I had to pay for my wine. They served dinner really late so I stayed up until almost 11 EST to eat and to drink wine before going to sleep. They were understaffed so they always seemed overwhelmed and stressed. No movies or screens."
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "Take off and landing"
Cons: "Non reclining seats for such a long flight. Very little leg room and indifference of flight crew."
Cons: "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
Pros: "I was grateful to make it onto flight but no thanks to crew from first flight who should have radioed ahead that we were on our way and late due to air canada flight I was also glad that bags got onto flight"
Cons: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Pros: "The price could not be beat and the leg room was decent."
Cons: "Food was pretty sad and we could not hook up out iPad to the entertainment options because we didn't download an app beforehand."
Pros: "We would have needed to download an app on our personal digital device and view entertainment that way. No screens in the plane."
Cons: "Poorest over seas flight ever been on. No tv's not even pretzels. Leg room is the worst I have ever had. Last time I flew over seas it was fabulous. Hours on a flight packed like sardines and no entertainment to speak of. No movie, no tv and no leg room. My husbands knees touched the back of seat in front. Breakfast was a slice of banana bread. Will never fly Air Canada again"
Cons: "It was dirty. A lot of trash."
Pros: "Absolutely nothing!!!!"
Cons: "You need to tell people what to expect on Air Canada Rogue - NEVER AGAIN!!"
Pros: "Flight and in flight service"
Cons: "Bit chaotic in the departure area and at the gate"
Pros: "There is not one thing that was good about this flight. Bad plane, bad service, bad food. That sums it up. Will talk to as many travelers as I can to tell them to avoid this nightmare."
Cons: "No entertainment on board. No complimentary drinks. A piece of cold banana bread literally thrown on the tray for breakfast. Called the airline when reservation was made and told it would have entertainment and complimentary drinks. The switch to Rouge was a bait and switch. Rouge is from the 1970s. Long flights to sit and stare at the back of seat. Crowded seat at that. NEVER WILL FLY AIR CANADA AGAIN"
Cons: "I would like a flight map to follow the flight and have more information"
Pros: "The agent was able to seat is together from the pronating point through to our destination."
Cons: "Everything was explained"
Pros: "Crew was very helpful and polite, ensuring that the leg of our rerouted flight from Toronto to Frankfurt was comfortable."
Cons: "Not being able to complete my original itinerary as planned (see above)."
Pros: "There was nothing to like because I did not fly on Air Canada to Barcelona."
Cons: "For an unexplained reason, our first flight was delayed 45 plus minutes in Phoenix while cargo was moved from the forward cargo bay to the aft cargo bay. This caused us to miss our connection in Toronto. Air Canada then proceeded to rebook us on a flight leaving 2 days later. After an extended period of time, they finally rescheduled us for a flight to a different city in Europe and we had to catch another flight from there our final destination, Barcelona. The total additional travel time was extended by approximately 8 hours, causing us to lose the better part of our first day."
Airlines flying from Fredericton to Spain have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Fredericton to Spain
Masks required on board, masks provided on flights from Fredericton to Spain
Social distancing seating
Middle seats unavailable to book on flights from Fredericton to Spain
Testing for antibodies, testing for symptoms for flights from Fredericton to Spain
Waiving of change fees. Search flexible flights from Fredericton to Spain