Pros: "Nice, supportive crew."
Cons: "The delay that made me miss my next flight..."
Cons: "Comfort and food."
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Cons: "Flight was 90 mins late departing"
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Pros: "Great crew and service"
Pros: "The crew and the seats were okay."
Cons: "The flight was delayed for almost 2 hrs. We should receive credits for that."
Pros: "Good crew. Smooth ride. Beautiful new plane."
Cons: "Food but it wasn’t bad."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Pros: "Pilots and staff on plane briliant"
Cons: "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"
Pros: "Arrived early."
Cons: "Lack of professionalism, and exceptionally rude attendants on staff. No where close to on par with international standards from start to finish. AA desperately needs to improve their training and motivation programs for their staff."
Pros: "on time"
Cons: "n/a"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Cons: "Flight was 2 hours late due to weather!"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "crew was pleasant"
Pros: "Crew . Seats were missing 1 passenger next to me."
Cons: "Tight seating"
Pros: "Seats were reasonably comfortable. On time departure, early arrival. Gate crews not ready in SF"
Cons: "Entertainment options good, but require download of a proprietary app. Quit trying to sell us credit cards! Should get more than a pack of cookies for a 6 hour flight."
Pros: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Cons: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Service"
Cons: "Nothing"
Pros: "Flight was on time."
Cons: "Seats are getting more and more uncomfortable"
Cons: "No headset for entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "On time, friendly and helpful staff at airport and on aircraft"
Cons: "Nothing"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "Food was surprisingly good. In fight crew was great."
Cons: "Apparently you can make a reservation for a seat and AA is not required to honor it. They told us that you reserve a seat but you get your seat assignment when you check in to your flight. Apparently many people can make a reservation for one seat and the first person to check in gets it. My husband and I were very upset when we found this out. Especially since we went through many hoops to get a good seat assignment."
Pros: "Nothing"
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Everything"
Cons: "No dislikes"
Pros: "We were very happy with the crew. They were very helpful and attentive throughout. One of the flight crew members even found me at customs to return a toy we had inadvertently left that belonged to my 13 month old. She certainly did not have to do that, so we are very thankful. Unfortunately, I did not catch her name."
Cons: "Unlike other airlines we have traveled that give priority to people traveling with children, American Airlines does not. That would be something that would be helpful for traveling parents. Allowing people with children to board first and get off the plane first would make things better for all passengers. Planes are also outdated. We have been traveling with other airlines that have individual screens. Much easier for people to travel on long flights when they have individual entertainment."
Pros: "excellent services from employes"
Pros: "I reached my destination safely"
Cons: "The 5 hour delay!!"
Pros: "Quick flight."
Cons: "The plane was very hot"
Cons: "Ended up missing this flight because my first flight got cancelled. Again will not be flying with interjet"
Cons: "Loved this airline and the complimentary snacks and drinks , smooth sailing!"
Pros: "Everything, only if you could provide something to eat."
Pros: "Everything was very good"
Pros: "The seats and the crew was amazing"
Cons: "Better promotions"
Pros: "Good overall"
Cons: "Excellent"
Cons: "Takes too long to get luggage out and I got moved without notice"
Cons: "Boarding in Guadalajara was so slow only 1 person"
Cons: "If it was on time"
Cons: "The boarding process could have been better."
Cons: "Interjet airline always running late but this time they really over did it. Over 3 hours late, took an nigh flight, children were tired."
Pros: "The crew was friendly."
Cons: "The seats and entertainment is outdated."
Pros: "Yes"
Cons: "The free drinks and good attitude"
Pros: "Crew forgot to distribute immigration forms"
Pros: "The check in crew was very helpful and good"
Cons: "That flight wasn’t delayed"
Pros: "One of the crew was very rude"
Cons: "They need to improve their food"
Pros: "On time. Crew very nice and efficient"
Cons: "Customs at SFO but it has nothing to do with the flight. Airline highly recommended."
Pros: "Everything was perfect :)"
Pros: "Employees very helpful"
Pros: "Abundant room on the plane."
Cons: "Confusion at boarding ... they board in backwards order (by zone) and there was no separate line for separate boarding zones ... just one massive cattle call ..."
Pros: "Good leg room compared to other cheap airlines, they also provide a snack and a drink, the crew is nice but don't expect 5 stars service."
Cons: "Interjet always starts boarding too late, they should start earlier and make boarding much smoother. Also they didn't put the AC on and I was dying it was super hot inside."
Cons: "When I made the reservation, I did not see how to reserve a seat. Had to change the seat at the gate."
Pros: "It was easy, short flight, comfortable seat, friendly staff."
Cons: "Boarding was a bit unorganized... did zone 1 go first or zone 4?We hurried to line up, then stood a waited."
Pros: "Todo muy bien el avión limpio, el vuelo estuvo a tiempo"
Cons: "Personal del vuelo muy amables y atentos"
Pros: "Complimentary food, Quick boarding, decent seats with good space, Okay flight crew."
Cons: "No entertainment. Crew was nice but didn't seem to energized."
Pros: "This was a quick one hour flight so I have no complaints. The airline has a lot of legroom so it allows for more comfort for taller individuals like myself. The flight staff was excellent and spoke English on top of Spanish. Our flight was moved up by 2 hours, which wasn't a big deal. They upgraded us to the first row so we have feet of leg room."
Cons: "No entertainment system of any sorts. Finding the gate was a problem with this airline as it was only posted an hour before the flight."
Pros: "Overall experience was great. Everything was smooth on time and no issues with anything. Seats were comfortable than other flights ive had in past. Definitely would fly again."
Cons: "Nothing i didnt like or would even complain about"
Pros: "Nothing"
Cons: "How old the plane was"
Pros: "Anabilidad, puntualidad, y excelente servicio"
Cons: "Everything excellent"
Pros: "The legroom"
Cons: "There was nothing to do but sleep it would be very nice if they played a movie like airlines used to before the individual tvs"
Pros: "The seats were comfortable."
Cons: "The temperature was warm"
Pros: "Very prompt boarding."
Cons: "Music selection poor and audio not good"
Cons: "I certainly did not like the fact that there was no running water on the restrooms. I believe this is extremely unhygienic for the entire people in the airplane. I myself was not able to wash my hands after having had defecated."
Pros: "Very friendly crew. On time. And super spacious compared to the other 2 mexican airlines."
Cons: "No options to buy snacks."
Pros: "great airline, spacious, clean, pleasant flight. Best price."
Pros: "The Aircraft was super clean and new looking. I was able to sleep n this flight."
Pros: "They are going to offer more flights out of SFO, that is great news."
Pros: "Good Service,clean airplane and on time"
Cons: "Everything very good"
Pros: "The flight was on time"
Cons: "N/A"
Pros: "Everything"
Cons: "N/A"
Pros: "Normal flight."
Cons: "NA"
Pros: "Very good service, on time departure and early on arrival."
Cons: "main bag (out of 3; 2 made it) left behind"
Pros: "Leg room on the regional jet actually was better than that of a larger plane."
Cons: "We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food."
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "The original flight was cancelled. Had to spend 12 hours in airport and pay for a hotel room in Houston plus meals. No compensation from UA"
Cons: "Airline should have helped with the extra costs"
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Pros: "Arriving ahead of schedule"
Cons: "Wireless not working well and not able to watch movies"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "Staff was great,trip was. Quick."
Cons: "Delays in take off"
Cons: "I left an important notebook on the back of the seat that was in front of me; I was assigned a seat on the rouse 8. Can you do something to get it back to me please?"
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Cons: "The plane was late, I request wheal chair for my mother because she can't see for one eye no more and only 30% can see on her good eye and in Houston she was lost inside the aeroport because no one take care of my mother , yes lost for almost two hours, very very disappoint , I always book thru Kayak and never complaint, this time very disappointed , Glad my mother is okay"
Pros: "On time, comfortable seat, good drink service."
Cons: "Everything was fine, nothing to dislike."
Pros: "Thew crew level of service its great"
Cons: "No food"
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Pros: "Everything was great!"
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Cons: "Sadly there is some extreme weather going on in Houston I'm still in the airport"
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Pros: "Loved that the crew was attentive."
Cons: "I wanted to charge my device, no outlets available. No TV screen available for movies, just makes the time go by faster when I'm distracted."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Pros: "The flight is on time."
Cons: "How they handle my bags.....!"
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."