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I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
Entertainment was the only issue. I did not have app & not equipped to watch movie on my phone. Used to other carriers with access to a screen for viewing. Other than that, everything was fine.
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
Not a bad flight but our priority tagged luggage was the very last to come down the carousel.
Plane had a flat tire, delayed boarding and takeoff but one in the air, smooth. Make sure you have downloaded the WJ app before you leave. When on board, you can watch movies or TV shows offered on the app, it passed the time very quickly.
Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
No real issues just wasnt able to hear / understand any announcements flight attendant was making but everything else was really good- ended up checking my carry on case for free which made deboarding quicker. I would fly West Jet for all my flights.
Seats were comfortable and leg room was good. Slight delay for boarding but nothing too bad. Would fly with them again.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
Meals were adequate but could be better. Lots of movies, podcasts, tv shows. We really enjoyed using our personal headsets highly recommended. 15 hrs flight great to travel at night.
This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.
Too many fees (but that seems to apply to all airlines nowadays)
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.
The service was non existent . Crew did very little didn’t even answer call button . Premium economy in this long haul was the worst I have ever experienced . Never again flying with them .
The crews are great.. Easy boarding. Inflight entertainment ok. Food is a disappointment.
The real big issue with this flight was that it was 3 hours delayed. Other than that, no big praises or complaints.
For a 22 minute flight all you expect is for it to be safe and comfortable
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
Once again my complaint is how close the seats are together. Also, the bathrooms were not very clean by the second half of the flight.
Excellent in flight service, perhaps the best we've ever had. Business class feels tired and needs improvement to compete with other airlines. The food looked good but tasted terrible. Check in was quick, the flight arrived early and our luggage was on our flight with us.
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
Of our SIX flights in my travel group, five were delayed, and all (except possibly one) were just company screwups. One traveler had her CARRY ON baggage put on another flight because Air Canada could not properly do "weight and Balance". Bags missing for a day. Another traveler never made it. Then, (humor here) the flagship airline of the socialist country has NOTHING FOR FREE on board. Expect to pay for pretzels, folks. How's that socialism working out for ya, aye? I might book air Canada in the future if I have a meeting that I REALLY want to MISS!
I don’t know if there were any snacks served on the 5 hour flight. I might have been napping when the attendants came around. But I usually wake up when they do.
Food offerings need to be more plentiful and beverages need to be more healthy.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
First My Flight was Delayed for Over 3HRS, I missed My Older Sister's Funeral, My Car Rentals I Missed it, Had to take Uber from the Airport and then to Rentals Next Day
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
Trouble keeps changing the time and I was booked different flight without knowing it was bad experience
My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698
So far so good. I missed my flight because of the Lufthansa diversion. United helped me to figure out how to get accommodations from Lufthansa for my long layover. They help me book appropriate onward flight.
During the flight there was a medical emergency. We were diverted. Of course I'm thankful they cared for the health of that passenger, but they did a poor job of communicating with the rest of us passengers. In the end we arrived at our destination several hours late, with no direction of how to rebook missed connecting flights. It all worked out in the end. Those of us that needed accommodations were put up in a hotel by Lufthansa until we could make it to our final destination. But it was United Airlines Personnel who really helped us navigate the process.
Always a pleasure to deal with United's helpful and knowledgeable staff
Always a pleasure to deal with United's helpful and knowledgeable saff
This flight is always a cramped bus. The gate area was inadequate and announcements were hard to hear. The flight was delayed 45 minutes to an hour by a broken aircraft door, making our total delay from Vilnius 5 hours.
Our flight to Chicago O'Hare was delayed an hour, causing us to miss our connection to MSP and spend an extra 3 hours at O'Hare so we could board a plane with a damaged door and wait another 45 minutes or so. The crew was great, the food decent, The drinks were great: 2 glasses of a nice South African Shiraz, an ice cold can of Beck's Beer, and Dewar's White Label on the rocks.
A350 has great entertainment. Make sure to watch the plane's external tail and nose camera's on landing and take off. Seats were a little hard for a 10 hour flight. I am gluten intolerant, they had good alternative meals for me on the flight.