Daily cleaning, installation of cabin HEPA filters on flights from Halifax to New York
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|July||Best time to beat the crowds (7% less expensive on average)|
|December||Most popular time to fly (12% more expensive on average)|
Average price round-trip
|C$ 467||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 221||or less|
Good deal one-way
|C$ 135||or less|
|Flights to New York||2h 05m|
The cheapest ticket to New York from Halifax found in the last 72 hours was C$ 220 one-way, and C$ 349 round-trip. The most popular route is from Halifax to New York, and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 220.
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Scores according to KAYAK customer reviews
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Pros: "Comfortable temperature in cabin!"
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Cons: "Flight was delayed"
Pros: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Cons: "No TV behind seat. Boarding was a bit messy"
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "attendant frienliness, and communication."
Cons: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "I'm very Thankful that I had no delays departing and arriving I liked that the flight was on time"
Cons: "I wasn't aware of fees being in place to change for earlier or later flights. But the fees don't apply when the airline needs your seat. I value my time and was unpleasantly surprised that I had to wait 4hrs for my scheduled fligh bc I didn't have the fee to change to an earlier time"
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Cons: "Seats are very small."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "Left ontime, arrived 30minutes early."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Pros: "Overall the service was good. Boarding was very organized"
Cons: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "Nice power nap, quick flight!"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
Cons: "I will avoid the airline at all costs"
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Pros: "The flight , was delay for 3 hrs..I have to take anoth flight."
Pros: "Prem Econ was good. Space, crew, etc."
Cons: "Could have had additional snacks or drinks during the flight."
Pros: "The crew was a 10. They were wonderful."
Cons: "I was in business class and the tv remote did not work."
Pros: "food and drink very good, flight crew was very nice"
Cons: "boarding was very cramped ,flight was delayed , I lost my luggage"
Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."
Pros: "Good service."
Pros: "Very friendly crew, comfortable seats & leg room, decent food."
Cons: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."
Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pros: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Cons: "2 people working passport control in line about 100 people were in. Most had connecting flights leaving shortly. People were panicked they would miss their flights."
Pros: "Their service is excellent on board ."
Pros: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Cons: "Headrest too high for my short self!"
Pros: "Efficient and pleasant service."
Pros: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Cons: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"
Pros: "the seats are comfortable, food is good and service is better than most"
Cons: "That it took a while to get on plane because of security but thats how it goes"
Pros: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Cons: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Pros: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Cons: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Pros: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Cons: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Pros: "Leg room is superior!"
Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "A very nice flight overall. Plane left 40 minutes late to wait for other connecting flights but caused me to miss my connection later that day. Was compensated with hotel room and dinner."
Cons: "Amount of time waiting for crew to address my call button request. Almost 20 minutes waiting for flight attendant to respond."
Pros: "great service and flight"
Pros: "Nicest crew ever"
Cons: "Boarding ground crew was a bit arrogant"
Cons: "My plane was non existent and put me on a time crunch for connecting flight."
Pros: "Comfortable, timely and pleasant overall."
Pros: "The most professional and helpful crew"
Pros: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Cons: "All was great."
Cons: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Pros: "Once on board the flight was smooth and the crew were very professional."
Cons: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Ground crew very helpful to get connecting flight on time"
Cons: "Run to get in on a plane"
Pros: "Smooth flight. Competent crew. Excellent service."
Pros: "Everything was good."
Cons: "everthing was good!"
Cons: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"
Pros: "The pilot and cree were proactive in returning thevplane 36mins inflight due to an un unexplained smell everyone was treated well and another aircraft was made available for the flight back"
Cons: "Nothing to comment"
Pros: "Solid selection of new release films."
Cons: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Cons: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."
Pros: "Very good service and on time."
Pros: "food was very good-no plastic flatware! crew attentive, cabin temp good, great selection of movies, hot towels perfect"
Cons: "coffee awful"
Pros: "United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines"
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Pros: "The services the food the plane the sits"
Cons: "The lines getting in the planes took a little too long but not much"
Cons: "After we realized our flight was cancelled we were trying to reach Lufthansa but couldn't for a long time. It was very frustrating. There was nothing we could do on their website either. No alternative flights were offered, no additional information about how and when we can fly home. We had to stay one extra day on Salzburg since this was the only option given to us by Lufthansa when we finally spoke to them the next day. This experience with Lufthansa was absolutely disappointing and we will probably never book with them again."
Pros: "the staff and boarding service was good"
Cons: "The food was hard to eat and poor quality and flavorless"
Pros: "On time, no drama"
Cons: "Food wasn't good"
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool"
Cons: "My economy seat was right in front of the emergency exit which had a plastic or metal blockage behind my seat. I could not fully recline which made the trip a little more uncomfortable, especially since the traveler in front of my reclined all the way."
Pros: "Food was excellent. They served ginger ice cream, which was excellent. Overall, the flight was a good experience"
Pros: "The crew was very courteous! No one bumped my arms!"
Cons: "They didn’t let us know why our flight was one hour late,"
Pros: "My flight was delayed due to bad weather but they offered complimentary drink service at the airport and I really appreciated it. I would like to fly with Porter Airlines again."
Pros: "The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful."
Cons: "My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it."
Pros: "Snacks and drink were provided, even on a short trip"
Cons: "I had a window seat, and the side protrudes towards the bottom amongst the inside, so I had less space on my window side"
Pros: "Legroom and snacks were good."
Cons: "Super late and no information as to when it was rescheduled or why. Crew was not helpful and snappy about mundance things like headphones in on descent?!"
Pros: "Simple, easy, fast."
Cons: "Small waiting area."
Pros: "Entertainment is realism N/A. Overall good value. Too bad about Newark and not NY"
Pros: "Our flight attendant was great."
Cons: "Plane delayed, way too warm in plane overall, sat on tarmac too long @ Newark waiting for a gate."
Pros: "The waiting lounge was nice and complemented with refreshments"
Cons: "When I got to Toronto I was directed to the wrong lounge for a while before I asked and was redirected to the correct lounge"
Pros: "Good service by Genevieve, Sean, Chris, Kevin. Thanks."
Pros: "Flight was efficient, smooth and relaxing. Best flight I’ve had in a long time. Only thing was we waited on arrival for the ground crew to taxi us to the gate, and to bring out our luggage."
Cons: "Wait time on arrival for ground crew at billy bishop... taxi to Tate was at least a 20 minute wait. Also waiting for luggage was another 20 minute wait."
Cons: "The gates and waiting areas are like kennels. No order. No information on the flight board. Just don’t fly it. Don’t do it. Delayed flights. No information or confusing information from various crew. Don’t fly this airline. Unless you have days to kill and aren’t in a rush to go somewhere or get home. It is really awful."
Cons: "Flight was delayes"
Pros: "The flight attendants were very nice and helpful"
Cons: "The flight was delayed"
Cons: "Delayed twice. No compensation for delays that resulted in hotel cancellations."
Cons: "Damaged my fragile marked checked item. Would not compensate for the damage."
Cons: "Everything else was good"
Cons: "Customer service was very poor I will never be flying .Porter Airlines again My flight was cancel I sat at the airport for 8 hours before I could get on a flight. Mind you this was after being rebooked for the next day with no notification. The security agents are the one who inform me of the cancellation. NOT PORTER ."
Cons: "Crew member was argumentative and not helpful"
Cons: "They delayed my flight many times and finally I gave up."
Cons: "Are flight was delayed 1 hr. Due to a issue at Newark, this would of been ok, except the gate manager announced it was due to low cloud ceiling and visiability. I'd think you would understand any one look to see the status of flights in Newark on their phone and see visibility was a few broken and visibility 10. So lying only puts distrust in paasangeners!"
Cons: "Air hostess were mean even with a empty plane. It was dirty and no one cleaned it."
Pros: "At least on time."
Cons: "Air craft was so old."
Pros: "Easy flight out of Bully Bishop. Love the terminal service in Toronto. Free espresso, drinks, and snacks! On flight service in wonderful! Nice attendants, free wine, cozy chairs."
Cons: "Flight was delayed."
Pros: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Cons: "The flight was delayed over twenty minutes and the gate changed."
Pros: "The snacks provided were really great"
Pros: "Timeliness and free drink and snack on plane and at airport. Our flight had some tech problem with plane and it was quickly dealt with. We had delay, but communication was good and delay was just and hour and half"
Pros: "Free cookies"
Cons: "The flight crew seemed like they all hated their jobs"
Cons: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."
Pros: "One of the most pleasant flights I ever had!"
Pros: "Comfortable experience. Porter Airport offered great city views of Toronto."
Pros: "I liked that there were free snack in the lounge and wine on the plane. The ticket agent was very helpful when the customer service phone line failed terrible. She saved me from writing in a scathing letter on how terrible my experience with customer service."
Cons: "I didn't like how my flight was delayed for 3 hours because of rain that wasn't in the area of where I was or going. FOR BOTH OF MY FLIGHTS! I didn't like how I was offered a $50 voucher for being diverted to Hamilton after all that time, which I was originally told that was good for a year and then found out it is only good for 6 months and non-transferable. Now I have a voucher I'm not gonna use in the specified time frame nor gan I give it to someone who frequents the airline."
Cons: "I was originally booked (booked flight on Feb 1) with a half hour layover and then had a flight change ( mid June) to a 4 hr layover taking off in a different plane. When I got off in Halifax, new passengers boarded to go to Ottawa...? Why remove an Ottawa bound passenger so you can replace with a different Ottawa bound passenger? Not cool Porter...."
Pros: "Free drink"
Cons: "Old dirty plane, very noisy, poorly maintained, late"
Pros: "Overall it was great"
Cons: "2 1\2 hours late on an 1 1/2 flight"
Pros: "Thank god, I found a gentleman at a different counter to help me. The lady at the counter said "not my problem as I did not cancel your flight, its the airline" !!!! Totally unprofessional"
Cons: "I booked an emergency ticket in the morning for a late flight to get in to newark for my sister's surgery the next day. The flight got cancelled, no email sent to me even though service counter people kept saying that they did. I am at the airport in a long line with only one counter open and the rep not even bothering to help me. I am a 60 year old from another country and have knee problems. Thankfully someone took mercy on me and helped me out to catch another flight so I could leave. Its unfortunate that flight cancellations happen in such a way without making sure the passengers are all contacted and alternatives made for them. it is also unfortunate the airport only does porter airlines and there are no other flights that can be made available when flights get cancelled"
Pros: "Free snacks, drinks."
Cons: "Nearly 2 hour delay :("
Pros: "Service was very good. Air hostess was courteous"
Pros: "I love that you are maintaining a classy trip, complete with leg room for all and glasses for beverages!! I am so impressed."
Pros: "The flight itself was fine."
Cons: "Our takeoff was delayed 3.5 hours because the plane was 'too warm to board.' This meant that I was stranded in Billy Bishop airport, which is a very small airport without much to do, while waiting for updates. Updates typically consisted of, "We should be able to board in about 10-15 minutes once the plane cools down." and then we would wait another hour for an update. We were offered a $50 food voucher for the small cafe 5 minutes before the cafe closed up shop. We were also offered a $50 voucher on Porter Airlines, which is an airline I have never flown before and don't intend to fly again."
Pros: "Speed and chips"
Cons: "Newark airport...."
Pros: "The complimentary coffee and water were a nice touch; just a very civilised way of treating passengers. Your lounge is terrific; the view great. Pleasantly surprised by the fact that you offer complimentary spirits on your Toronto-NYC flight -- an astonishing outlier in North America!"
Cons: "REALLY don't like the fact that international passengers who aren't US or Canadian passport holders can't web check in and reserve seats online. Couldn't you at least allow us to reserve a seat, if not actually web check in in advance? That way we wouldn't get relegated to crappy, leftover seats after everyone else has had a go at them! Finding power plug outlets for laptops in your Toronto lounge is a challenge. Elderly people have to bend down, peer under chairs, if they're lucky to see an outlet. Please consider designing accessible outlets that don't require strenuous bending, and a larger number of them. Disappointed that you don't as yet have European and Southeast Asian airline frequent flier network tie-ups. Qantas is good, but limited."
Pros: "The service, crew, complimenatry snacks, and everything about flying with a non u.s. company is just great."
Pros: "Price, Quality of refreshments, complementary alcohol, staff attitude. Billie Bishop airport is a gem - glad you fly there."
Cons: "Tickets are non-refundable."
Pros: "Travel from Canada to the US went fine. Please see the bad for my comment about the one angel gate agent."
Cons: "Travel home was a nightmare. I checked in. Went through security. Went to board and a glitch happened in their system with my layover. They checked me in 5 times and on the 6th a total meltdown. I was now a security issue. I've never been arrested or even have the slightest past. I am a thin woman carrying a banana bread and bagels, which I offered to relinquish as my personal item. They couldn't figure out the glitch in their system and didn't want the plan to be delayed so they started to let it begin the take off process. I asked, "WHAT ABOUT ME???" They said they'd put me on the next flight out. I knew it was canceled, so I told them that was a bad plan. They knew as well, but were trying to let the plane go without me. The main agent was awful. So rude and did not care if I was stuck in Canada all night for their technical issue from a 1pm flight. Some angel flight attendant overheard, put her foot down, hand wrote me a ticket and ran me on the plane. Got to my layover in Toronto. Spoke with a manager about the issues, she said they were all cleared up. Tried to board the plan, same thing happened again. No one in either airport knows why, but they all admitted it was an issue in their computer system and not actually with me."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Cons: "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."
Cons: "Flight got cancelled. Still not to Vancouver. Wasted a whole day traveling, about 19 hours due to delay, canceling and try to get rebooked. West Jet does not run on time."
Pros: "A flight is a flight, nothing to write home about - a mode of transportation."
Cons: "Weather and deviated disarrangements tainted our vacation."
Cons: "Need to use your own device for entertainment, no screens in flight."
Cons: "2 hours late !!!!"
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Room Sears in row 4"
Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "We we’re late getting in from Halifax because of head winds. Walked from one plane to another and luggage arrived with us."
Pros: "Friendly staff on time"
Pros: "It was smooth right from booking online uptil reaching destination"
Cons: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "My first experience with West jet very enjoyable i would recommend!"
Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Pros: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Cons: "Seats don’t lean back."
Cons: "Coffe was soooo bad!"
Pros: "Crew was helpful and friendly."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "Very comfortable and smooth"
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Pros: "Helpful staff"
Cons: "Everyrhing was great"
Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."
Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Pros: "The crew was very nice and accommodating. Boarding was well organized and fast."
Cons: "No food and very warm on the plane."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."
Pros: "Crew was friendly and helpful. Inflight internet was a great plus."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."
Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."
Pros: "Comfortable seating and a plug for my phone"
Cons: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"
Pros: "A few days before our flight to Halifax which was originally scheduled with a stop over in Toronto, we received an email from Westjet that they were putting us on the direct flight. This enabled us to avoid the Toronto bottleneck and get to our destination on time. Thank you Westjet."
Pros: "Friendly crew, efficient"
Cons: "Delayed boarding."
Pros: "They were very accommodating. I used the call back feature a few times. All agents were courteous and made it easy to complete transactions. Our family was travelling for my grandmother's funeral we called several times over the course of a few days to book for various family members."
Cons: "There was no communication/correspondence when the flight was delayed. They took contact numbers plus there was an email provided, yet nothing."
Pros: "It was a little tight seated in plus row but i should not complain because you don't get to sit beside anyone. Would like that they served tea since I was dying with a bad cold. Staff were professional and the head flight attendant took charge of the plane very professionally. I'll fly again with west jet because air Canada crew can be miserable."
Cons: "Flight delayed by 30 minutes"
Pros: "Many things were great, the crew especially. I would definitely fly with them again."
Cons: "Honestly, nothing was horrible about the trip."
Cons: "There was a delay that was weather related. The entertainment system was good, but old, and had some glitches."
Pros: "Not much. Was happy to finally get home. Really smooth landing in Regina from Calgary. Flight crew was jovial and entertaining"
Cons: "Absolutely hate the seats!!!!!"
Cons: "Reservation went smoothly as dealt directly with WestJet to book flight. Staff all very friendly and helpful. I do find the food is less than desirable for snacks. Could there not be some recycling on all the waste generated on a flight?"
Pros: "He was funny, thorough, and a very fluent bilingual guy."
Pros: "Love the service on Alaska. Crew were incredibly nice!"
Pros: "Guess what, we took off and arrived on time!"
Cons: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Pros: "The crew was great! and food was good!"
Cons: "Not enough movie choices. Coach seats a little uncomfortable."
Pros: "Efficient, on-time service; plenty of overhead storage room."
Cons: "Small cramped seats were inappropriate for an international flight."
Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "Flight was on time with friendly crew"
Cons: "Backup plane from the 90s had broken entertainment system"
Pros: "flight arrived on time"
Cons: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Pros: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Pros: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Cons: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Cons: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Pros: "Nice staff, comfortable."
Cons: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Pros: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Cons: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Pros: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Cons: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Pros: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Pros: "Comfy seats. Good good service. Great video options."
Cons: "SAS staff seems sort of cold and cranky."
Pros: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Pros: "SAS is the best airlines !!"
Pros: "Crew was efficient; cabin was clean."
Cons: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Pros: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Cons: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Pros: "Temperatures was good not very hot. Has a handicapped bathroom."
Cons: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Pros: "personnel is very courteous."
Cons: "cofee is terrible."
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "On time and smooth travel."
Cons: "No choice in dinner items."
Cons: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Cons: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Pros: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Cons: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Cons: "I lost my luggage!!!"
Pros: "Food good; nice drinks selection; no food available on demand"
Cons: "Inattentive service; few entertainment options"
Cons: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Pros: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Cons: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."
Cons: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"
Pros: "Crew was super sweet!"
Pros: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Pros: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Cons: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
Cons: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Cons: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Pros: "Nothing , it was terrible flight ."
Cons: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Cons: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."
Pros: "Efficiency, confidence, promptness"
Cons: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Cons: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."
Pros: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Cons: "Nothing negative at all."
Pros: "Entertainment system."
Cons: "Food. In flight announcements were barely audible at times."
Airlines flying from Halifax to New York have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Halifax to New York
Masks required on board, masks provided on flights from Halifax to New York
Social distancing seating
Middle seats unavailable to book on flights from Halifax to New York
Testing for antibodies, testing for symptoms for flights from Halifax to New York
Waiving of change fees. Search flexible flights from Halifax to New York