It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination
The plane was old, first class was not up to other airlines. The seat controls were touchy, not always responding to touch. The center overhead compartment was small. The entertainment was not good, part of plane had it other part did not. The experience would make me think twice before picking Delta for future travel
You cancelled my flight and made me Sleep at the airport.
The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
Delays from united along with Newark air space caused delays. But an average flight! Unfortunately we come to expect delays from the airlines.
Very good over all , would have been nice to have entertainment on the flight
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
it's all good nothing you can do make better 😌
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
It was so bad experience they wanted just charged passengers for any reason.
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue.
flight was delayed and stewards were preoccupied and not helping passengers. The pilot was very communicative which was great. The window was dirty as were the back of the front seats with chewed gum and slime on it. I hope this helps.
Traveling on two legs the food was identical and not very good
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
The seats for first class were so close together it was hard to get by one another to go to the bathroom.
AC needs to update their fleet. Too many mechanical issues, dated planes and too many delays
The flight attendant, Kearin, was delightful. He was funny, friendly, and helpful. The only problem with the flight was that a door from the above baggage compartment fell off during boarding which slightly delayed takeoff.
The experience was pleasant overall, but my row was entirely missed by the snack / drinks service and the audio port for the entertainment only worked for one of my headphones due to a defective audio jack.
Announcement of flight cancellation when we were at the gate for boarding. Yelling that the only thing they would do is hand out taxi or hotel voucher. Group of us were travelling to the same location and we were not accommodated to travel together. I was sent to Montreal with barely enough time to make connecting flight and when I got to La Guardia my luggage was sent to Newark. I got a damaged suitcase next night (after 11 pm).
flip down table not clean, lots of crumbs left on table from previous customer!
5 day of cancellations and errors. Several days due to weather and several due to broken planes. Nightmare
Air Canada did nothing for me when my flight got delayed and canceled and I had to spent the entire day in the airport and spend money on a hotel room, plus lose money on a car rental
Flights were pretty much on time. Food was the smallest bag of pretzels, movies available on the 2 hour flight but not the 4 1/2 hour flight. You have to pay for your checked baggage, not even the first one is free.