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Everything well done and customer oriented There entertainment system is difficult to navigate

They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad

The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.

The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.

Excellent staff and flight experience. Would rather that I had upgraded to Premium Economy for extra space, but I will know to do it next time.

The flight was delayed and I was stressing the whole time about whether I would make my next flight.

They offered water and chocolate I would have preferred a sandwich.

A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.

The agent, who took my mother to her gate, kept talking with one of her male coworkers and treating my mother like a sack of potatoes. She was ignoring my questions because she was too busy flirting with her male colleague. This was a very unprofessional behavior. We also had to wait for close to half an hour for an agent to arrive.

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).