Check in of luggage the day before
Pros: "The crew"
Pros: "Nothing. I will never put her tickets from From here again."
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "Crew was positively and smiling."
Cons: "Flight was 44 min late. Could have been on time"
Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pros: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Cons: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Cons: "We had a delay of nearly two hours."
Pros: "I liked the crew on the flight."
Cons: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Cons: "The worst airline, customer service ever"
Pros: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Cons: "That I did not fly this airlines before. They will be first on my list from now on."
Pros: "Great flight. Was long but made nice by staff/crew and entertainment options."
Pros: "Boarding/deplaning quick Left on time"
Cons: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pros: "Flt was great - service was great"
Pros: "Crew was courteous"
Cons: "No information on delay given until boarded."
Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Pros: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Cons: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."
Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"
Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pros: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Pros: "The plane arrived at destination ahead of schedule."
Cons: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Cons: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "Most of the crew were nice. Efficient."
Cons: "Ridiculously small seats and legroom."
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Cons: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Cons: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Pros: "Staff are pleasant and competent."
Pros: "Good food and drinks,great movies"
Cons: "Dirty bathroom,needs upgrade too."
Cons: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pros: "Service was spectacular. The United crew was awesome."
Cons: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Pros: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
Pros: "The crew was the only good thing about this flight/airline."
Cons: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."
Pros: "on time"
Cons: "old Fokker 100"
Pros: "The girl next to me got this special food in actual plates and so forth-the food I think came from business class. Kind of upsetting that my food looked not even 20% of what she was eating."