Pros: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Cons: "Honestly nothing I was really happy with my flight!!!"
Pros: "Uncomfortable seats."
Cons: "Seats, and helping passengers when they have delays"
Pros: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Pros: "The flight was on schedule. The pilot was great and avoided turbulence."
Cons: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."
Pros: "Crew was thoughtful"
Cons: "Seats were uncomfortable and the food was not worth eating"
Pros: "The seats were very spacious and we were fed on the flight!"
Cons: "In flight entertainment."
Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"
Pros: "Cheerful and very helpful"
Cons: "The food could be better"
Cons: "The fly was a little late."
Pros: "Amazing service, the crew the seat was comfortable, the meals exceed my expectations, the movie selection, everything was awesome."
Cons: "Can't think of anything.."
Pros: "Service was great. Seats were spacious and comfortable. Smooth plane ride."
Pros: "Good seats and wonderful flight crew."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"
Pros: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Cons: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Cons: "Boarding took longer than it should, flight left after scheduled time."
Pros: "Excellent service and food"
Cons: "Late noisy too many children slow boarding"
Pros: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Cons: "No access to usb power outlets."
Pros: "friendly service"
Cons: "no head support"
Pros: "The crew helped my mom very much with her ansiery and were with her at all times."
Cons: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Cons: "Can’t tell you anything- missed connection"
Cons: "The gate was moved three times."
Pros: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Cons: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"
Pros: "We had more room with a 2-seat array in the middle of the plane. It was more comfortable than the 3 seat array."
Pros: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Cons: "I would like for this airline to close down and never hurt anyone again!"
Cons: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Pros: "On time."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Cons: "Too crowded seats were very close"
Pros: "The captain and others great flight"
Cons: "I ask for more food since portions are small , came back in 15 min and said no"
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Pros: "Beautiful day to fly. Flight attendants were very nice! Great service!"
Pros: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Cons: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."
Pros: "Tans it time to Amman is too long and that is the most distressing"
Pros: "everything was good."
Cons: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Pros: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Cons: "Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us."
Pros: "Price was right."
Cons: "Just as bad as on any other airline these days."
Pros: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Cons: "The food was less than desirable."
Pros: "Very comfortable"
Pros: "flight attendant crew very efficient with service Earlier than expected arrival to JFK"
Cons: "did not have a 2nd meal option for the main meal since we were sitting 5 or so rows from the end of the plane. Delay in boarding the plane, but this was balanced by an earlier than expected arrival to JFK. Too many in-flight overhead announcements interrupting entertainment screen viewing. One bathroom was not able to be locked (in economy class)."
Pros: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Cons: "Bus connection not a good idea with the enormous traffic on German roads!"
Pros: "All meals provided were pretty bad. The premium economy seats are worth the extra money."
Cons: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."