Pros: "new plane good flight"
Cons: "seat space"
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Crew was amazing."
Pros: "Good snacks"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Cons: "No food or drinks"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "The service was impeccable as always"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "the wifi is awful"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Cons: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "The staff was very friendly and did a good job."
Cons: "The entertainment on this flight was non-existent unless you paid extra for the iPads or internet. There were no tv screens on the back of the seats, which was not very pleasant for a 9 hour flight. We tried connecting to the plane's wifi and watching movies on our phones through the Air Canada app, but the wifi was so slow that the movies never even loaded. Additionally, not every row of seats on the sides has a window, and we were in a row that had a wall instead. The plug in our row did not work either so we couldn't charge our phones with it."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"
Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."
Pros: "Vegetarian food needs lots of improvement"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "found it good. I am eighty years young,I didn't need any extra help.I am very self self sufficient. I was travelling alone. and I really didn't need any extra attrbourention There was a family with a infant and small children just in front of me.I was happy to see the flight attendant,help them get organized and she spoke very nicely to the children.The Baby did cry for a while and the flight assistant did try to help themto calm the child. All in all I was able to read my book and even take a little nap . I would fly Air Canada.again. Thankyou Anita Arbour"
Cons: "The only thing I would improve on is to inform passengers of what carousel the baggage would be coming out.on I don't travel a lot and felt lost when trying to retrieve my suitcase. Thankyou again!"
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Cons: "Ran out of food.."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Cons: "no entertainment"
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Friendly crew, modern aircraft"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Cons: "Our flight was turned around after we had gotten to Toronto. They claimed that they had shut down the airport due to bad weather. They took us back to Montreal where we sat in on the tarmac for two hours. They said that there was a second storm Coming through Toronto and that the airport was shutdown again. They then canceled our flight. After standing in line for three hours at customer service they told me they couldn't get me on another flight until tomorrow night and ariving at my destination two days later. The coustomer service rep then told me to just go ahead and call the customer service number because she couldn't help me. They said they wouldn't pay for any accommodations because it was weather related. The issue with their argument is that only one other flight was canceled into Toronto. Air Canada actually had several more flights that day that that landed in Toronto after they told us the airport was closed. The customer service was embarrassing. They had us wait for over three hours to be helped and there were four desk which at most times they only had two people working. Many times there was only one person. The entire thing was pathetic."
Pros: "When I spoke to one of the stewardesses about how this was the second time in a week that Air Canada failed to prepare a vegetarian meal for me, she listened to me and somehow pulled something together. All other employees were courteous, as well."
Cons: "On both my departure and return flight, Air Canada insisted I did not tell them ahead of time that I was a vegetarian. I am sure I did it for the departure, and I am absolutely certain I did it on the return. I contacted them because I didn't want to go hungry on another 10+ hour flight. I think, what happened was, another vegetarian who didn't order ahead requested a vegetarian meal and got mine. I was told I had to verify 48 hours before my flight. Why? Could I have become non-vegetarian in that amount of time? You should have to say it only once. I have never had this problem on any other airline, and it happened the only two times I've flown Air Canada. The light positions are terrible; my neighbors' light shown directly into my face the entire flight."
Pros: "Some staff were professional and nice."
Cons: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Pros: "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
Cons: "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Pros: "The Air Canada staff in Austin was wonderful. The flights from Ottawa to Toronto and back were fine."
Cons: "Problems that were, to be sure, not entirely the airline's fault. The trip from Toronto to Austin was delayed because someone had taken the flight attendant's bag from the overhead. We had to wait until either the bag was recovered or a new flight attendant was brought in. On the return flight, the first officer had ruptured her eardrum, and the plane could not leave Austin until a new pilot was flown in from Toronto. It took hours for the airline to arrange for hotel rooms. The airline then offered vouchers when we arrived in Toronto, but their representative brought enough for only about 2/3 of the passengers."
Cons: "A three and a half hour flight with a fruit juice and not even a pack of peanuts . Air Canada that was pathetic !"
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "The flight was good and the attendants on it were nice. Wasn't too uncomfortable and in flight entertainment was pretty decent."
Cons: "We were delayed over an hour which in itself is okay as I understand flights get delayed and these things happen but the way in which the staff controlled the situation was horrible. They made multiple announcements making it sound like certain groups should go to the counter to be boarded (children, people needing assistance etc..) yet when these groups of people showed up at the counter the staff acted irritable saying they would need to wait their turn and that they havent even started boarding yet. This led to massive confusion and a huge pile up of people at the counter."
Pros: "Flight left on close to on time and landed early/ right on time."
Cons: "#1 Boarding was total mayhem. Why do airlines insist on boarding the plane from front to back? Wouldn't it make sense to start at the back and work your way forward? People are NOT able/aware that they need to get out of the wispy and it creates a bottleneck. If the BACK becomes 'zone 1' and you progress forward, boarding passengers are out of the way and boarding can progress smoothly! Worth a try? #2 cart blocked the aisle for 90% of the flight and it was impossible to get to the bathroom. An elderly gentleman had gotten up before service began, and he was stuck out of his seat for close to 45 minutes as the flight attendants wouldn't back up to let him pass. Perhaps the timing of this could be adjusted in the future."
Pros: "Flight was delayed several hours with no compensation given"
Cons: "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
Pros: "They surprisingly didn't lose our bags...on this flight."
Cons: "Where to start?! Air Canada is by far the worst airline I have ever flown on. initially there was no information on what gate we were supposed to go to. The timeline of when the gate was going to be told ended up being 45 minutes later than initially projected which turned out to be an hour before the flight was supposed to take off, which didn't leave much time to make it through passport control and to the correct gate. The flight was then delayed over an hour before we were able to board. Once we boarded the flight, we were delayed again an additional hour. We finally took off and landed in Toronto to be delayed yet again before we could go to our gate. Once we go to our gate (close to 30 minutes after landing) the gate would not work and we were stuck on the plan an additional 30 minutes. What was supposed to be about a 9 hour flight turned into almost 12 hours of misery. I will never fly air canada again. The best part about air canada is how every canadian I talked to say "oh yeah, they are such a "terrible" or "shitty" airline."
Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
Cons: "I booked this particular flight because it was the shortest route available. But the Air Canada flight from Dallas was delayed for an hour and then we experienced computer problems causing further delays. I therefore missed my connection in Toroto and was told by the ground staff I could only get out 2 days later. I was also told there were no hotels available. There were long lines of angry people complaining, and they were from different flights, One couple complained they missed 2 days of their honeymoon. The plane did have seats in business class which they refused to hand out. Eventually they found me a hotel and redirected me through Frankfort the next day. It turned out to be a 27 hour trip. Huge disappointment."
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "Almost everything, from check-in, to boarding, the crew, comfort, food and entertainment were great. Was able to easily check-in from my mobile. Boarding was one hour early and gave everyone enough time (due to this, we left early about 15 minutes before actual departure time and arrived even earlier at about 40 minutes before actual arrival time). Whole crew was friendly except for one (see my other comments). Seats were comfortable and roomier compared to other airlines. Food was perfect. Did not feel hungry or bloated. Entertainment choices provided tons of movie and TV shows to choose from. Even the customs procedure at Toronto was very easy. I would fly Air Canada again to and from Tokyo. Thank you."
Cons: "My flight was almost perfect except for one snafu. There was one flight attendant who gave me a broken plastic glass when I asked for apple juice. The juice was flowing out so fast that my aisle seatmate got drenched. He never offered any apologies and when my seatmate and I both asked for some extra napkins, he looked at us very rudely. It was a surprise as rest of the crew were very nice that I regret never getting his name to report here."
Over 6 hours late. Rude flight attendant got into an argument with me about whether my mask was allowed to be worn. My mask is allowed by Federal law.
Cons: "If the airlines was able to help finding my pierce that was missed at the security or the craft"
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Flight crew was professional and friendly."
Cons: "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "We had to wait for a crew member but we weren’t too late."
Cons: "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Cons: "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
Cons: "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The plane window seat"
Cons: "Legroom on both flights was the least I've ever had on any plane."
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "The app, United airlines, the whole experience."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Left early...arrived early"
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Pros: "You will refund for missed flights, everything was good"
Cons: "Flight was 1 1/2 hours late departing!"
Cons: "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"