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There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.

Older interior meant less luggage storage space. Service was good. I was in business class. I receive better service from other carriers

Our connection flight was cancelled due to the crew being detained in customs for drug trafficking. Ruining my last two days of vacation because they cancelled the rebooked flight too. Worst experience of my life, i want my money back because nobody can give me back those days and reservations i had planned for 6 months.

Liked getting into Milan at 10 AM. Also ok to get into LAX at 9:35 pm. - less traffic driving home. Layover a bit long - say 3-4 hours each way. Montreal airport kind of grim these days. Would lose the duty free area. Think art versus advertising. Maybe local shops and food spots. And keep layover short - like 1 hour on Finnair in Helsinki.

I did the online check-in as soon as it opened, including all the required info. When I got to the airport to drop off the luggage, Air Canada system wasn't finding my PR card info, which took a long time to resolve. Every time I fly with Air Canada, there is always some technical glitch.

The experience with air Canada, was not really good, first they try to charge for the seat again in the counter after being paid in advance, second we have to wait for a hora inside the plane before departure for mechanics problems

Our baggage didn’t make it to IAD even with a four hour lay over in Montreal. Very irritating!

Easy booking process and great follow up notifications. Need to improve boarding process and flight crew should be more personable and friendly with passengers.

Great Aircraft Nice crew I got really sick on the food which lasted for a number of days

There were repeated delays, which were always longer than announced. We sat on the plane for over an hour in Milan and over an hour in Montreal. We ended up arriving over 3 hours late. We missed the connecting flight and then, contrary to their stated policy, they re-booked me for not the next available flight, but an even later flight. Many of the movies shown on the monitor were not actually available and would quit before starting. The crew was nice, but there was no attempt to do something extra to make up for things. For example, they could have provided free wifi. I will try to avoid flying Air Canada in future.

Good service time. Not enough help meant service was slow. For a Business class seat the seat is very crampled and uncomfortable Too narrow, and where the platform for your feet meets the seat when fully lay flat position they do bot meet comfortably. Yes I expect more for a $5,000 plus seat and service. This is the worst business class seat I have ever been in.

In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.

The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!

full flight, could use more room....leg room fine seats tight

Overall great flight experience- on time, lots of food and movies.

bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.

Great flight. Left on time, not very crowded. Quiet and the right temperature.

Boarding is as always an issue. Slow and long boarding time.

Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif

Not much leg room. The person in front of me had her seat reclined throughout the flight— made it very difficult to get up. Staff was excellent and worked very hard.