On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Cons: "Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern."
Pros: "My luggage arrived 3 days after and stuff was stolen...."
Cons: "Maybe not steal passengers stuff?"
Pros: "Good seat in preferred section (paid for at reservation)"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Friendliness of the crew."
Cons: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Pros: "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
Cons: "Everything in all the process. The airplane is the worst"
Pros: "On time."
Cons: "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Cons: "It’s mainly all good but there are never really snacks on air canada other than pretzels (and today not even that). They are still my fave airline but they could step that up a bit!"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Cons: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."
Pros: "Friendly welcome onto the plane. Lots a of over head bag storage space. Fair movie selection. Comfortable and short dlight from YVR to YYZ."
Cons: "There's never anything that looks that appetizing on the menu for the those prices. I brought my own food onto the flight."
Pros: "Comfortable aisle seat"
Cons: "Better first class deals"
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Cons: "Wirnessed a nasty discussion between crew member and passanger."
Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."
Cons: "The flight from Toronto to DFW was a basic experience. It was the last leg of a long trip, so our family did our best to sleep through the late flight. The only thing I noticed was a generally blasé attitude by the flight attendant when our toddler woke up to ear pain during descent. Her colleagues on the previous leg had been much more helpful. She wasn't rude - just left us to manage the crying, which we were fine to do for what I am sure felt like an eternity to fellow passengers."
Pros: "Efficient crew as with the first flight I had, consistent service."
Cons: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Cons: "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
Pros: "In flight movies were clutch"
Cons: "In seat entertainment screen didnt work. Had to wait for nearly two hours to de-ice the plane even though they were expecting freezing rain, they didnt seem prepared."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "Good food at consistent times"
Cons: "Few entertainment options and definitely blow par compared to other airlines traveling between same destinations Tiny and uncomfortable seats"
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Pros: "Friendly crew, the male FA was especially helpful! It was a smooth, direct, on time flight! Captain was friendly, informative, and great pilot!"
Cons: "At check in the ground agents were slow and uncertain. The lady who was training them was not friendly. She said 300 pesos or 25 U.S., and when I told her to charge my visa in pesos, she said it was going to be charged in U.S, which comes out to more. She never gave me a receipt for the charge. When she was checking my boarding pass and passport, she didn't even look at me or acknowledge me."
Cons: "LGA is a terrible airport..rarely flyout of there thank god."
Cons: "I needed to sleep ( it was 1:00 am in the city I originated from) and in the smaller plane the seats barely reclined and it was hard to get comfortable, let alone sleep."
Pros: "Very accommodating with the seating, flights on time"
Cons: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."
Pros: "almost nothing"
Cons: "Pre-boarding wait is extremely long with all the different groups. Seems you always have a problem with carry on luggage so those in Group 5 will always be forced to check-in unwillingly. Staff taking ticket is unfriendly at gate - i was YELLED at because I had a thin garment bag along with my small international carry on and purse. it was considered 3 bags .... since when does a dress inside a garment bag warrant a full other carry on? It could have folded into my carry on but the purpose of a garment bag is so you do not have to wrinkled it in your luggage. He moved me to the side and told me I needed to check it in, I was NOT allowed to hang it in the plane b/c i'm not a business passenger. WTF. After 10 min of waiting on the side I folded up my garment bag and shoved it in my purse - after another 5 min he gave me my luggage and told me to head toward the plane. Worst. Flight. Ever"
Pros: "The crew was always very attentive and with a smile. Food was hot and the drinks kept coming."
Cons: "No food for 5 hours No dimmed lights No blankets"
Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "Spacious seating."
Cons: "Flight attendants unimpressive in their interest."
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Cons: "Flight got cancelled and no alternative arrangements made Worst thing the guy at front desk did not even announce the cancellation and subsequent impact Poor customer service"
Cons: "They sell special headphones so you cannot watch moviescwith out paying. And food is for sale as well, even on a 5 hour much delayed, international flight."
Cons: "like i said above, i booked a ticket to milan but never got there. air canada or kayak screw up and made a route change. i ended up in frankfurt germany."
Pros: "Flights were on time and the crew was friendly. Each seat had its own TV with many movies. I liked that the on board menu for food had many options including buying a first class meal."
Cons: "I wish they would give out even little cookies for free or something. Everything is pay for purchase."
Pros: "Minimal leg room, dirty plane, food worse than frozen dinner. Fed once plus small snack on a ten hour flight. In flight entertainment would have been okay had we been told to download the app to watch it in advance (could not download on plane as no wifi). They ran out of ipads to rent with the app installed so was only able to view minimal programming."
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Cons: "No complimentary snacks and all available food extremely expensive. Would not use this airline again if others were an option."
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "We checked in late and therefore weren't able to get seats together. At the ticket counter, we asked to get put together and were able to get these seats."
Cons: "As with all coach seats, they were cramped."