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Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."

Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Pros: "Love everything"
Cons: "None"

Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Cons: "Communication"

Cons: "Good"

Pros: "Great service for economy. Very attentive flight attendants."

Pros: "Happy crew."
Cons: "more selection of hollywood movies"

Cons: "Entertaining in English"

Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"

Pros: "Everything. I always enjoy my flights with JAL."

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Pros: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Cons: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Pros: "Everything, the service and the food is great."
Cons: "Keep it up"

Cons: "The food and drinks were sub-par"

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."

Pros: "Spoke english"

Pros: "The crew"
Cons: "Being late"

Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."

Pros: "So cramped. Very uncomfortable flight."

Pros: "Customer service was on point . Thanks Again !"

Pros: "Excellent entertainment and the crews attention made me fell welcomed."

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "Great tasting food, and nearly constant beverage service."

Pros: "Friendly and helpful staff, excellent food."

Pros: "Cabin staff. Special meal. Cleanliness."

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Cons: "Why does the shorter of the two flights have more comfortable seats?"

Pros: "Entertainment was good"
Cons: "Seats were uncomfortable, food was terrible"

Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"

Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"

Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Pros: "Great vacation"

Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Cons: "Food is not that good"

Pros: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Cons: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."

Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."

Pros: "Amazing service"

Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."

Pros: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."