Seats weren’t clean. Screens need to wiped correctly.
Pros: "Nothing was good as they cancelled the flight and ruined the trip"
Cons: "A solid schedule would be nice but they cancelled the flight"
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Cons: "Needs more improvement"
Pros: "Every things was great ."
Cons: "Delayed by 1 hout"
Cons: "Boarding, restroom,"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"
Cons: "better food"
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Pros: "Food was good"
Cons: "The flight took off late more than an hour"
Pros: "The food"
Cons: "No tv monitors or any entertainment"
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Pros: "Crew, service, price"
Cons: "Seats are small"
Cons: "Food and service and crew"
Pros: "Flight schedule in time."
Pros: "very courteous flight crew"
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Thanks for good service"
Cons: "Everything was good service food entertainment"
Pros: "All of it was great!"
Pros: "Excellent service. Flight on time."
Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pros: "Quality food and hospitality"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "The check in crew needs training and learning the international rules Also they are missing kindness"
Cons: "Need completely replacement with expert crew"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Pros: "Very punctual departures and arrival schedules and compliance"
Cons: "Nothing to mention"
Pros: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Cons: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Pros: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Cons: "Attention to special needs"
Cons: "Not being on time from Doha to chicago, it was an hour late departure."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Nothing really"
Cons: "Food was really bad might as well have junk food."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Pros: "Journey was ok."
Cons: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Not Worth for business class price .
Food Flight Attendants Aircraft Istanbul airport
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Pros: "Nothing is better service, food , beverage, everything is not good"
Cons: "Change with food quality"
Cons: "It was very hot inside the plane"
Pros: "Crew was amazing and flight was comfortable"
Cons: "Great flight"
Pros: "As always, Turkish Airlines takes care of their customers with the best service."
Cons: "Seats could have been a little better."
Pros: "Timelines of flight and courtesy of staff"
Cons: "Less waiting at Istanbul airport for next flight"
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Cons: "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
Pros: "Better seats clean bathroom"
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "Best service, food, seats, space, amenities."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Friendly crew, entertainment system"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Cons: "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"
Pros: "Not like at all"
Cons: "Not like food not like service"
Pros: "It was okay"
Cons: "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
Pros: "Every thing"
Pros: "Try to introduce some Pakistani food especially from Karachi rest are very good."
Cons: "Behavior of staff are extremely good this my first experience previously I use to fly with other air line due to price especially from Karachi to USA. I hope if I will get good deals I will prefer Turkish Airlines because turkey is our brother country."
Pros: "Business class experience was delightful"
Cons: "Indian and Pakistan movies were missing from entertainment channels"
Pros: "The plane was better then the usual"
Pros: "Excellent customer service"
Cons: "Excellent customer service"
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
Pros: "Cost of the ticket"
Pros: "More value for the cost of the ticket"
Cons: "Room to improve food quality. Basmati rice is the airline industry standard and Turkish airlines should follow UTI."
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Pros: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Cons: "Everything was fine."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Pros: "Moved into business class much more leg room"
Pros: "The Crew was amazing!"
Cons: "The boarding was late!"
Pros: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Cons: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."
Pros: "The crew was very good."
Cons: "Food needs to be improved. More space near washrooms and for moving around in long flights should be provided."
Cons: "Train staff to be more responsive to customersn need"
Pros: "The flight was on time. Food was reasonable."
Cons: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Cons: "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"
Cons: "Everything was great"
Cons: "I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket("
Pros: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Cons: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Cons: "Gate 61 for boarding is too far away and requires a lot of walking....very strange design of the airport"
Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"
Pros: "They were strict about people changing seats to exit rows without prior permission"
Cons: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "The crew"
Cons: "Having to wait 5-6 hours due to missed flight back to NY"
Pros: "Crew was so nice"
Cons: "Food is so bad"
Pros: "The crew"
Cons: "The food and cabin confort"
Pros: "One of the best flights I've ever taken"
Cons: "I had to check my hand carry sue to the weight of my bag. When I got my bag from baggage claim I noticed my zippers were opened slightly. When I inspected my bag I noticed that my vapor and my samsung S7 edge were both missing."
Pros: "That me and my son had a extra seat each"
Cons: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Cons: "Old plane, old movie lineup, tight seating, overcrowded"
Pros: "Immigration was done at Abu Dabhi"
Cons: "Not much selection on seating 48hr ahead. Getting off the plane for handy cap people was difficult. Not enough leg room for 6ft people."
Pros: "The direct flight availability and price for a short notice."
Pros: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Cons: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Cons: "The cupcake served was eaten by some animal before opening. Have lodged complaint and may send them video."
Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Pros: "Cleanness - friendly staff -"
Pros: "Air staff was good. Automatic window dimmers. Electronics."
Cons: "Food was sub par. Layovers were long. Abu Dhabi terminal was not good, bathrooms there were few, far and dirty."
Pros: "Improve your food standard"
Cons: "Seats. Aurconditioning, entertainment"
Pros: "Comfortable flight with smooth transit."
Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Cons: "If you look my itinerary, I left Flint to Delhi with my wife-Rita Bhatnagar. She did return on October 25th but I was suppose to return by Nov. 24th. Unfortunately, my wife injured her back while liftin gher luggage at Flint air port on October 25th and few days latter she end up in ER Hospital. I had no choice but to return back home, so I called Etihad customer service for reschedule my trip back to Flint. They asked me so much money that I had no choice but find another flight (cheaper) from United Airlines. So, answer to your question is that I didn't travel from Delhi to Flint on Etihad Airlines."
Cons: "When compared to etihad food is better, but when coming to entertainment etihad is way better. When coming to online checkin these guys had some server issues and I don't know how it's possible but some one was able to login to my checkin and ordered a wheelchair for me that was little embarrassing"
Cons: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Cons: "Food. Not served according to the menu. Kochi to Abu Dhabi -vegetarian. Abu Dhabi to Chicago __vegetarian no options. -Vegetarian food not tasty.At last before landing in Chicago some non veg."
Cons: "appriciate co operative atitute of ground staff and crew"
Pros: "Air crew was pleasant and polite. Only silver lining."
Cons: "Flight got held up due to bad weather at ABU and had to spend a few hours in the shabby airport before being boarded on a later flight that landed at 3:40 AM, instead of original 8:40 PM!!! Jet lag compounded due to screwed up timing. had to wait till dawn till family could pick me up. Etihad didn't load all my luggage due to transfer - so had to stand in line to file a report after a 34 h flight! Very unhappy about that, even though luggage arrived later on same day.. Boarding process was chaotic. Can you get Indians to form a line by zones, as all other airlines do??? Finally, I was cramped into a non reclining window exit row seat even though I had explicitly stated in my Etihad preferences that I preferred aisle. A most uncomfortable journey after a long wait. Almost decided I'll never fly your airline again. Just almost..."
Pros: "That I had to book a different flight [singapore airlines] at the last minute which was actually a very good flight"
Cons: "Everything about it. Flight delyaed by..wait for it..46hrs..not storm not snow not rains..just mechanical issues which we were not updated about for 24 hrs...multiple round trips to airport and 100s of us were yelled at, by the "polite" etihad staff."
Pros: "Good comfort. Good entertainment. Excellent food. Courteous service."
Pros: "New flights Very good entertainment Good quality food Customer focused crew"
Cons: "Liquid supply (water) more often would have been nice"
Cons: "We were sited in the 7th row (the row right before the emergency exit) and the chairs can't be moved, so, having the people in front of us with their chairs in the sleeping position and our seats all straight it was the most uncomfortable flight we were ever on."
Pros: "They try"
Cons: "Food poor"
Cons: "in the middle row the seats and leg rest and not aligned so I ended up with a seat with poor leg room. my companion had twice as much leg room for same seat."