Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."
Pros: "Politeness, dedicated and professional."
Cons: "I can't see what, it was all good."
Pros: "Room"
Cons: "Entertainment"
Pros: "over great job and service."
Cons: "The cabin was very cold."
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Pros: "Crew was friendly."
Cons: "Flight was delayed 2 hours."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "Crew was good..flight went well"
Cons: "Don't like having to download app for entertainment ..some devices not current enough...disappointing to kids.."
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Friendly and helpful crew."
Pros: "Shakespearean effort by staff"
Cons: "Little snack perhaps?"
Pros: "The crew was great, the seats suck."
Cons: "More than 1 drink served"
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Pros: "West jet always communicates"
Cons: "Waiting to board.. always a hassle"
Pros: "Nothing."
Cons: "Everything"
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "As always great service and flight"
Cons: "Nothing to report"
Pros: "Short flight"
Cons: "People were cramped in the plane, hardly any room for bags. People from other seats were packing their bags on top of other peoples stuff"
Pros: "Good"
Cons: "Seat space"
Pros: "Plane on time !!! Good service"
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Pros: "Flight crew humour"
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"
Pros: "Staff friendly"
Cons: "We were not sitting together...we are both seniors and my husband has only flown 2 before....our seats were booked together and I am assuming due to our flight cancelled on Jan 8 and rescheduled on the 9th that could be why. No room to stretch your legs, for those of us who have circulation problems...."
Cons: "I checked into my flight 24 hours in advance, got my boarding pass and everything. 12 hours before, I double check the boarding time and my flight has been cancelled. I got no notification of this, luckily I happened to check on my own."
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Cons: "Having to divert to Calgary for broken radio. I’m positive there is enough redundancy in radio system to be down 1 radio."
Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "Crew overworked but pleasant and doing their best. Self check in works well with assistance"
Cons: "Management decisions meant assigned crew arrived after our flight supposed to depart. Needed 1 more person to service passengers. We waited a long time after serving started to get served. We did not know that food could be preordered online and served soon after takeoff. No TV screens on back of chairs...had to rent device to see movies. Have app but not able to book and get points. Wrote to WJ for help but oo response"
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "Great flight easy booking"
Cons: "Paying for baggage"
Pros: "I was 8 mins late to check in."
Pros: "Staff at WestJet are the best!"
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "The crew was patient and helpful and I know they were trying to make the best of a frustrating situation that was out of their control."
Cons: "There were multiple delays on my flight including us being boarded over a half hour late and then discovering the plane needed servicing so we had to be deboarded and delayed even further while they waited for a 2nd plane to become available."
Pros: "Clean and comfortable seating and polite and helpful crew."
Pros: "Crew was very nice and welcoming."
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."