Pros: "All are professional."
Pros: "Everything was great!"
Cons: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Crew was friendly food was great, flight was safe."
Cons: "More room"
Pros: "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
Cons: "none of the film choices really appealed to me, but I am picky!"
Cons: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Pros: "Cleanliness and more leg room"
Cons: "Serve the coffee/tea with the breakfast/meal not after."
Pros: "Seat super comfortable wheelchair is perfect awesome"
Pros: "THE CREWS ARE VERY POLITE"
Pros: "Boarding is quite fast."
Cons: "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
Pros: "The flight was comfortable and service was good"
Cons: "In flight entertainment movies were limited"
Pros: "Your flight always delay. Suck!!"
Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Pros: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Cons: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Pros: "Comfortable seats. Excellent and courteous, and friendly service."
Cons: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Cons: "Flight was delayed 4 hours and I had to miss my connecting flight."
Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Pros: "Plane was clean, staff very friendly"
Cons: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "The staff was excellent."
Cons: "Food was blah and the seats were on the smaller side."
Pros: "Crew helpful"
Cons: "Food tasteless"
Cons: "Seats too small for a seven hour flight"
Pros: "Seats more comfortable than other planes"
Cons: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Pros: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Cons: "Nothing comes to mind."
Pros: "food selection & crew courtesy"
Pros: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Pros: "Service, food, entertainment"
Cons: "Can't choose my own seats"
Pros: "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
Cons: "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
Pros: "I enjoyed the service and the touch screen TV."
Cons: "I didn't enjoy how cramped the seats are."
Pros: "I like all the email reminders and alerts"
Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Pros: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Cons: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Pros: "Fast I like it this way.."
Cons: "Time keep changing is what I don't like."
Pros: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Cons: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Pros: "Over all customer service."
Pros: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Cons: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."
Pros: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Pros: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Pros: "I liked the price of my ticket."
Cons: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Pros: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Cons: "Baggage handling (rough), de-planing."
Pros: "My flight departure at 1835 on 19 January 2016,I have arrival at Korea Icheon airport 2 hour before departure. I was so surprise that they was a very long queue at the check in counter with all Korea air. The check in was so slow till have to Waite for about 1 and half hours.after getting my boarding pass and I have only 20 min to do my immigration and customer clearance. And 5 min run to the boarding gate. Korea air should let us know if the check in was so slow and advise us to arrival at the airport 3 hours before departure."
Cons: "Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare"
Pros: "we got a bottle of water and some pretzels"
Cons: "If American can fill every seat on the plane then they can probably serve soda and beer"
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Pros: "Boarding was on time, flight was smooth overall. Arrived at destination on time."
Cons: "Collection of carry-on luggage (valet), snack options"
Cons: "4 hour delay is unacceptable"
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Cons: "My flight was late, so I was in a rush to get my connection."
Cons: "They have very long and annoying credit card announcements"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "friendly crew, great service"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Food & inflight entertaiment decent."
Cons: "Gate agent claiming carry on bag ro large. Used it 30+ as a carryon with our difficulty. It is 14”x22”. If the concern was too many bages dont bs pasengers about reason they are asked to to check bag."
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Nothing to complain about. I was satisfied with this flight."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Real nice people at check in and flight crew was really nice"
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Cons: "Pretty astonishing that a 8 hour flight would be on a 757 outdated plane with no entertainment and standard economy seats. The plane still had ashtrays and no internet connectivity. For over $1000/ticket I was extremely disappointed with the quality. Extremely cramped and uncomfortable. Will not be flying with American Airlines again and I suggest you do the same."
Cons: "Seats are not designed for long haul flights"
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Pros: "The flight staff"
Cons: "The worst flight I have taken in years. The flight was delayed several hours. It was extremely hot on the plane and not enough air. Food had a bug in it when I opened the package. My bag was lost."
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Pros: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Cons: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "The stewardess was nice enough to give me water with my gingerale"
Cons: "We didn't take off until 3 hours after scheduled, and we're forced to watch ads on the overhead monitors for most of the flight. I was not impressed. Poor communication from the pilot."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Cons: "Ran a little late."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Pros: "Flights were on time. Airport was clean."
Cons: "This flight did not offer any firm of entertainment. Very old plane ."
Pros: "There were free movies and screen for each seat. It seemed like a new plane. Thank you"