Daily cleaning, installation of cabin HEPA filters on flights from Kelowna to South Pacific
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|April||Best time to beat the crowds (5% less expensive on average)|
|December||Most popular time to fly (19% more expensive on average)|
Average price round-trip
|C$ 1,524||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 974||or less|
Good deal one-way
|C$ 703||or less|
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Scores according to KAYAK customer reviews
Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Pros: "Very good entertainment system."
Cons: "Food was horrible. No drink service. Old seat."
Pros: "The flight departed and arrived on time."
Cons: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Pros: "Excellent crew"
Cons: "More comfortable seats"
Pros: "Yes all of the above"
Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Cons: "flight delayed as usual"
Cons: "delayed as usual"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Cons: "Not much"
Cons: "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
Pros: "Yup all gud"
Cons: "All gud"
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Good service"
Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Pros: "Good seat - request granted"
Cons: "They gave menu only to find out they ran out of what I wanted. Don’t even show or hand out menu so passengers won’t expect."
Pros: "Except for one time service everything else is good"
Pros: "On this trip being able to sleep huge a huge benefit"
Pros: "Everything is great"
Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "Every aspect was smooth and efficient."
Pros: "Food is good. Snacks provided during the flight"
Cons: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Pros: "Everything was great !"
Cons: "Food was average"
Pros: "All went to schedule and flight attendants very good"
Pros: "Except the end. I’ve been waiting for my luggage for over 30 mins."
Cons: "Waiting for my luggage"
Pros: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
Pros: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
Pros: "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
Cons: "Still hate the long flight"
Pros: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Cons: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Cons: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Pros: "Superb crew and excellent service."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Pros: "Decent crew"
Cons: "Bad food"
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Cons: "More than two hours delay"
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Cons: "We were unable to check in online two days in advance as we were supposed to. Thus we almost did not get to sit together in a 16-hour flight."
Pros: "The food"
Cons: "seat did not recline."
Pros: "Airport cleanliness and free WiFi"
Cons: "Excellent cabine service"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "That I slept for most of the flight Advil pm is awesome"
Cons: "If you are a smoker find some way to keep your lighters for there are smoking areas. Had no fluid or flints in the knock off zippos I bought in the Philippines they still made me check my book bag which held everything of mine including my coat not cool"
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good movies make for a quick trip"
Cons: "Seat was broken. Plane was very warm, but Very friendly crew, and flight was on time :)"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Pros: "What did I like - getting off the plane."
Cons: "After booking via QANTAS the seats allocated were the last seats on the plane and did not recline. One of the TV monitors did not work and the checking in at the airport was third world."
Pros: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Cons: "Seat comfort sucked obviously!"
Cons: "BOTH OF MY CHECKED IN LUGGAGE WERE LOST"
Pros: "The crew was kind"
Cons: "Seat space is too cramped"
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "Comfortable and a very friendly flight crew."
Cons: "Terrible layover in Vancouver. There was not need to make us leave the plan for 3 hours and get back on the same plan"
Cons: "The seats have to be the most uncomfortable I have ever had a chance to use. They were uncomfortable from the get go, so it is not just the length of the flight. The general cleanliness was also an issue."
Cons: "No potable water on board meant no tea or coffee."
Pros: "Entertainment system is better than usual"
Cons: "No wifi available for purchase for such a long flight"
Pros: "Crew was great! Seats small and terrible !"
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Pros: "The boarding and deboarding of the plane were done quickly."
Cons: "The flight was delayed 4 hours and the entertainment selection was subpar."
Pros: "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
Cons: "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
Pros: "On time"
Cons: "Seats the the very rear"
Pros: "Friendly staff, happy to help"
Cons: "Terrible food, plane was overbooked, they only offer 'in-ear' headphones, they have squeezed maximum seats into this plane to increase their profit. Would absolutely NEVER fly Air Canada long haul economy or premium economy again."
Cons: "Flight was late departing"
Cons: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Cons: "This is my 4th time getting my flight cancelled with air Canada for no apparent reason. The food was horrible and the service was worse. Never again."
Cons: "Seats were uncomfortable and tight. Leg room is not existent."
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "All was great on this flight from Gatwick to Toronto. We liked the food they served."
Cons: "I don't recall not liking anything."
Pros: "On board food acceptable"
Cons: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Cons: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Cons: "Rouge entertainment system is crappy"
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Cons: "The food was,nt S-o good,I requested chicken, that was'nt enough for all pasangers and I got pasta that had only tomato n-o parmegiano or cheese. At breakfest only banana bread that was very sweet, S-o I was desapointed. The chair in front of me was leaning on me because îți was broken The selecțion for movies on TV screen was very dificultate as the cursor didn't! responded to my movements"
Pros: "Nice crew- efficient boarding"
Cons: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Pros: "Good movies, ok food"
Cons: "Pathetic legroom, sickeningly uncomfortable"
Pros: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Cons: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Pros: "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
Cons: "Not a lot of space on flight. The food could be improved."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "AC is dependable and safe."
Cons: "Our return flight NYC to Victoria was delayed at La Guardia by 1.5 hours which reduced our rating from excellent to good."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Pros: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Cons: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Pros: "Excellent flight"
Cons: "All good"
Pros: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Cons: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Cons: "My flight was re-routed due to weather then. We had to wait a couple of hours for fuel then the pilots had to switch. It was horrible. The crew asked us to remain on the flight so we could leave faster which was lie. The smaller airport had food they didnt want us to go down and eat. It was an aweful experience. I paid extra money to get to cali earlier and ended up later than I wouldve if i had gone with the cheaper flight."
Pros: "Great staff"
Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."
Pros: "Air Canada's cabin attendents make the journey bearable. Keep these people at all costs, becauae they are doing a fantastic job."
Cons: "I prefer the old-fashioned seatback monitor to rental ipads."
Pros: "Customer service was very good, friendly, and accommodating."
Cons: "The individual entertainment consoles had to be turned off several times to reboot. Sadly several of us didn't have reception for most of the flight."
Cons: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Pros: "Standard plane conditions."
Cons: "Flight was two hours delayed. Plane downgraded. Seat reassigned without notice. But worst was the gate agent who took my carry on because the bins were "absolutely 100% full." When I got on there were at least 8 spots for bags right around my seat. Some customers after me still had their bags. And I had to wait an extra 30 minutes at the baggage claim waiting. When I asked the lead flight attendant to get the name of the gate agent before we left she said she would do her best but then forgot. She also tried to defend the gate agent by explaining the flight was full and why I should have been glad they took my bag."
Pros: "On board facilities and service"
Pros: "I would have to say Air Canada offered the "best" service, flight, crew and environment I have ever experienced in Business Class."
Cons: "Food could be improved"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "on time no problems"
Cons: "Some kind of compensation to cover the missed shuttle and my time."
Cons: "Plane on time and it was very hot on the plane"
Cons: "People shoving huge bags under the seats kept hitting my feet at my seat."
Pros: "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
Cons: "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
Cons: "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"
Cons: "Electrical service was spotty"
Pros: "Comfortable, clean, friendlier staff and newer planes than United."
Cons: "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
Pros: "The staff was pretty polite and helpful"
Cons: "The plane was old, seats didn’t recline and I thought all flights over 4 hours had screens and not personal device entertainment. I was able to use but it’s not conducive to the overall experience."
Pros: "Due to a knee injury, I needed more personal assistance, the custermer service & attention I received was EXCELLENT - from being expedited through the check in, special luggage assistance, special seat selection, wheelchair assistance throughout the security & boarding process to the professionalism by ALL the crew after being diverted to Iceland for a medical emergency of a fellow passenger."
Cons: "Because of the medical emergency & being diverted to Iceland, the flight time was extended by close to 4 1/2 hrs. The snacks/"food" provided were definitely insufficient."
Pros: "There was no lunch just snacks"
Pros: "Fast service"
Cons: "Wi-Fi cost too much"
Cons: "No food or entertainment"
Pros: "Everything was perfect."
Pros: "Rude and un friendly stewards"
Cons: "Very crowded. Seat in the back near toilet has much traffic and sitting on the aisle- much jostling. No entertainment unless you brought your own device."
Pros: "At least United booked us on American. Although the flight was much later getting in, we managed to eventually get home."
Cons: "We couldn’t believe that here was no flight crew for a long-scheduled flight. This was totally unacceptable."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Pros: "Flight attendants boarding"
Cons: "They did not load enough fuel so we had to wait. Then we taxied for ten minutes or more. Took off t0 minuted late. Landed 35 minutes late but waited 25 minutes for gate then 20 minutes for bags"
Pros: "The crew was very polite at every moment"
Cons: "I really liked everything"
Pros: "Staff was great,trip was. Quick."
Cons: "Delays in take off"
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Cons: "long delay"
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Pros: "Some staff were,helpful. Handicap was mostly good& friendly.movies donated for our time was a nice,gesture,but not for my,discomfort & trouble."
Cons: "The staff @the gate were uniformed & if it wasn't their fault but Boston's Logan construction @ airport someone dropped the ball. I won't go United again.5 hours is ridiculous & I deserve a refund."
Pros: "Got in early"
Cons: "Old plane, inattentive crew, wireless entertainment did not work; heavy baggage fell on my head as passenger yanked open a luggage compartment."
Cons: "No food no entertainment"
Pros: "We landed safely"
Cons: "20-30 minutes on the tarmac to take off. 30 minute wait after we arrived at the gate to have United staff attempt to line up the jetway with the cabin door. United is really firing on all cylinders lately"
Pros: "Quick flight"
Cons: "No food and didn't use the entertainment system.. the economy plus seating could be improved"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "Am I in a third world country?"
Cons: "Leg room, no free wifi, cabin pressure"
Pros: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pros: "Another kayak success story, you have a customer for life!! Thanks"
Pros: "Unprofessional and completely disorganized the flight was oversold which is not a big deal but the way it was handled was beyond ridiculous. After the plane was boarded at least 4 Crew members boarded the aircraft and started moving people around it was chaos. I'm assuming it was one of the gate agents that insisted a couple of passengers Exit the plane. I've honestly never seen anything like this. At one point I heard a female passengers use profanity when asked by her traveling companion "what is going on? where are u going" the woman replied "I being told I have to get off the plane there are no more F--king seats" My option the crew and or gate agents were irresponsible for boarding passengers that did not have seats! Get it together united!!!"
Cons: "In the last moment they asked to take the latest passenger's carry on because it didn't have space enough. I was really uncomfortable with that because I had fragile things inside my carry on and. This is totally desorganized. I paid for the flight and this is include bring my carry on with me. Also, the United Airline's website is totally confuse, not clear."
Cons: "Price was not competitive"
Cons: "Inside the cabin still have rooms but they force me to checked the cabin bag in. And it has deep scars on it. Try to fix it but cannot!!"
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Pros: "The crew was great. I also forgot something on the plane and they held it for me, that was great!"
Cons: "The flight was delayed an hour and a half so I missed my wedding rehearsal. Also I wasn't even assigned a seat until right before boarding when I had checked in hours before."
Pros: "They were patient"
Cons: "My flight was delayed and I had a question which they could not answer unless I waited in like. There were only three people ahead of me but I waited in that line for 45 minutes. You guys need another computer station to keep the line moving. Then when I went to board the plane, the woman who helped me before customs had printed out the wrong ticket for me so I had to wait in a line AGAIN and get a new ticket printed out."
Cons: "Didn't make it"
Pros: "The flight attendants were friendly and helpful, the food was decent, inflight entertainment was alright, though there were problems with the monitor I was using."
Cons: "The plane didn't depart on time due to a problem with the plane. This wouldn't have been too much of a problem, except there were similar aircraft problems with almost every United flight I've been on in the last 2 years."
Cons: "My flight to Houston was delayed so I missed my other flight to Calgary. I had the most imported meeting at work that I will miss because I am stuck here until 8 o clock in the morning! I've been in the airport and they did not give me a hotel or vouchers for food or ANYTHING! Most horrible experience with United airline! NEVER fly with them!!!"
Pros: "Legroom and seat size were terrific. For me, movie selection was great--best of 2015."
Cons: "Luggage was delayed--apparently not transferred in Munich to United flight. Fortunately, it was only a 24-hour delay and contents arrived intact. But the explanation of what I could purchase to meet my immediate travel needs (toiletries, intimate garments) was indefinite and unclear and subject to reimbursement only if approved. Boarding was subject to additional security for flights to US in Munich airport where passport was checked yet again and stupid questions were asked and passengers were shuffled through a long queue."
Cons: "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"
Airlines flying from Kelowna to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kelowna to South Pacific
Masks required on board, masks provided on flights from Kelowna to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Kelowna to South Pacific
Testing for antibodies, testing for symptoms for flights from Kelowna to South Pacific
Waiving of change fees. Search flexible flights from Kelowna to South Pacific