Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Cons: "Terrible boarding process"
Cons: "the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers."
Pros: "Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain."
Cons: "Cramped seats entertainment"
Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "Very informed process of why delays were happening."
Pros: "Gate agents wonderful - helped with a Passport issue and seating."
Cons: "Onboard flight attendant not happy with a seat change request (as recommended by gate agent) and then remained sullen (to me only) for duration of the flight. Childish."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Pros: "On time departure. Organized check in"
Cons: "Seats are tight"
Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."
Pros: "Amazing crew. Brand new plane."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "Flight attendants"
Cons: "Seats are horrible with westjet"
Pros: "Westjet is always really friendly."
Pros: "Easy and quick boarding, on-time flight, friendly cabin crew"
Pros: "Great service and on time."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "The ease of boarding with very nice staff!"
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."
Pros: "Very pleasant crew. Flight left on time and arrived early."
Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Pros: "Great service"
Cons: "It was all good"
Pros: "We arrived 40 minutes early. Yeah after having started our trip at 1:00 AM. Staff was great and westjet connect worked well."
Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Pros: "I got to my destination with relatively no hassle and the crew were friendly and the coffee was good."
Cons: "There was NO entertainment at all.. no radio.. no movies.. no music channels nothing.. the fliplane did have WiFi.. but the catch was the WestJet app needs to be pre-downloaded. I’m"
Pros: "Everything was great"
Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."
Cons: "Both my flight to Toronto and my flight back to Vancouver were delayed by more than five hours."
Pros: "Friendly flight attendants"
Cons: "I traveled from Vancouver to Edmonton today on WS 320 and one of my luggage was delayed. I had to wait through many phone call queues to get in contact with an agent and none of them were very useful. I was informed that my baggage would arrive in Edmonton at 5pm and be contacted to arrange delivery options but I had not heard anything from them and it is already past 8pm. I had to stay at home to wait for the phone call which resulted me in canceling my evening plans. The luggage contains frozen home made goods and various food items I brought back from my recent trip to Taiwan. With the food not being in a freezer for over 12 hours at this point they've likely all gone bad. I am extremely displeased with the bagging service especially when I had PAID to get my bags checked. I was told that packing food in checked bags comes with a risk and is a game but everything in life is a risk and I find that excuse from an agent very unacceptable. I am also very upset that WestJet does not offer compensation for food damages because the foods in my luggage are definitely worth over $200 and some are not obtainable in Canada."
Pros: "Staff were great"
Cons: "No water hot or. Old on the plane and nearly 5 hour delay on New Year’s Eve :("
Pros: "I like that there is a route from northern Vancouver Island to northern Alberta."
Cons: "There was nothing I disliked.................................."
Pros: "Friendly Staff"
Cons: "Flight delayed departing but pilot made up the time ."
Pros: "On time"
Cons: "Very narrow seats"
Pros: "The crew was very nice."
Cons: "The plane was old so no entertainment, food was not good, could not sit in area waiting for flight, no chairs left and I was 5ere. Very early. Travelling is not great anymore, the crew try’s their best I know."
Pros: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Cons: "Nothing comes to mind"
Pros: "Clean and comfortable seating and polite and helpful crew."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"
Pros: "The crew were very helpful but no refreshments because of turbulence. Flight was low so very interesting to be below clouds and just above. Good notice of flight delay in time to stay home for two hours.... thanks!!"
Cons: "The flight was two hours late leaving.m Arrival in Toronto was so far from exit and thru customs was very slow... new machines."
Cons: "They automatically gave me the window seat"
Pros: "Bell's live TV is probably the best feature!"
Cons: "The seats are appropriately spaced but still too narrow for anyone with shoulders. Friendly and helpful flight staff."
Pros: "Movies selection, the crew was helpful"
Cons: "Options with seating choices at check-in — even for a fee. There were no choices at all."
Pros: "flying in and out of COU is the best"
Pros: "I really liked the entertainment on board. Made the flight go by so fast."
Cons: "Better snacks"
Pros: "Upgrade to economy plus"
Pros: "Movie selection was excellent. Bombardier jet was a notch above what I expected."
Cons: "We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?"
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Stroopwaffles, TVs"
Cons: "They made me check my bag which was ridiculous. It’s been on numerous flights and was smaller than any other bag in the overhead bins"
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Pros: "The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that."
Cons: "Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same."
Cons: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Cons: "It was operated by United Airlines. Absolutely no food oe entertainment, limited comfort."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "Crew, and service"
Cons: "Being stuck 2 times first day o USA in Chicago ( plane late missing my connection ) and horribly late from Denver to Frankfurt! 6hours stuck and rebooking my pick up!!!! His cost me money!"
Pros: "The transportation..."
Cons: "There's absolutely no leg room it's the smallest amount of room I have ever experienced on a plane - even the first class is eh - mediocre at best. I am slim and fit and I had very little to no room. Consider someone overweight and they would have to buy 2 seats... united is definitely not my favorite airline..."
Pros: "Crew on the plane were very friendly."
Cons: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Pros: "Great in flight crew. Easy check in and boarding. Left on time. Arrived early."
Cons: "Really bumpy ride. I mean bumpy."
Pros: "Slightly more leg room on premium economy"
Cons: "Terrible entertainment options. Seats were old. Luftanza is far far better for premium economy. On this flight it was hard to determine the difference between economy and premium economy"
Pros: "Not much to like Gross food. Rude flight attendants Pilot's voice fairly unintelligible - so, where are we? How long is this gonna take? What? We have to wait in the plane for how long??"
Cons: "Staff were very inconsistent on rules regarding my tiny Yorkie. Some were inflexible and borderline rude, others did not give her a second glance. I get that people are valued more than animals, however I paid $200 for my dog's ticket. That translates into, Treat me and my dog with respect and don't give me stank-eye if I'm trying to clean up her first-flight puke, thus lifting her out of the bag. Vote: Thumbs down for policy consistency and compassion."
Pros: "I like the United app for ease of checkin"
Cons: "Flying itself is a terrible experience. Cramped seats, food is nonexistent, no wifi"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Cons: "Waited until boarding to give me a seat"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Pros: "Roomy exit row seats."
Cons: "Having flown on several other air carriers in the past two years, United's inflight entertainment is poor. Don't make us use our own devices - that's just cheap on your part."
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "Very professional flight crew and ground crew."
Cons: "Did not want to leave Merida."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Professionalism of staff. Good timing on services offered"
Cons: "Don't have anything to say"
Pros: "I liked the direct option to Seattle versus a layover mid country."
Cons: "Boarding procedures seem to make no sense. I don't understand why airlines stopped boarding from back to front. I can't see how this "zone" makes it any faster. Entertainment was not free. I get having paid movies, but there should be some free options."
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "At least it was largely empty"
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "Our flight got delayed during boarding because specific items were not loaded on the plane that needed to be shipped with our flight. It had nothing to do with paying passengers. If the items were important enough they should have had a private charter complete the task."
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "The crew was nice, boarding was easy and I had a decent seating on the plane. It was on time"
Cons: "I did not like being squeezed like a sardine into a narrow, uncomfortable seat. Quit adding rows and making leg room smaller and elbow room smaller so the airline can make another dollar."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."