Pros: "Very efficient boarding and great crew!!"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "The service was really good"
Cons: "The waiting at the gate"
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Cons: "I wish there were more food options"
Cons: "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."
Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."
Pros: "Amazing crew. Brand new plane."
Pros: "Not much, other than it got us to our destination about 15 minutes ahead of schedule"
Cons: "The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Pros: "Flight was smooth no problems"
Cons: "Being 40 minutes late Cost to me $234.00"
Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."
Pros: "The ease of boarding with very nice staff!"
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "No hassle boarding and smooth flight. Courteous flight attendants."
Cons: "Wifi capability to watch movies was weak. I in fact paid for wifi on the way to Canada on June 28, but was not able to use the wifi at all. It could have been my laptops browser issue. All and all, great flight."
Pros: "Great legroom. Rare intodays airplane flight"
Cons: "No food for long haul flight"
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Pros: "Flight crew very friendly."
Cons: "Entertainment app. is terrible, movies really old."
Pros: "crew was outstanding"
Cons: "Westjetconnect (the plane's Wi-Fi) was down, so there was no means for entertainment on the plane."
Pros: "Great professional crew"
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."
Pros: "The flight was delayed but within reasonable time. Our baggage arrived safely."
Pros: "On time"
Pros: "I really enjoyed my Canadian Vacation. Everyone was nice and being from the islands it was really a Wonderful and Cold Experience. I never dreamed I would go skiing"
Cons: "Cleaning snow off my rental. Other than that it was Amazing"
Pros: "The pilot was awesome and the crew."
Pros: "The boarding process wasn't to bad"
Cons: "The crew did not ask if we wanted a snack. I had cranberry juice and thencupnwas barely full. Crew did not ask if I wanted a snack or even offer d a snack. . Yet the people behind me was asked if they wanted a snack. Rude ."
Pros: "The professionalism of the crew and the spacious plane."
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Always love the crew."
Cons: "We were an hour and a half late taking off."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Cons: "They automatically gave me the window seat"
Pros: "Bell's live TV is probably the best feature!"
Pros: "We got some extra help in the airport :). Thanx"
Pros: "The crew and staff as a whole were very accommodating"
Cons: "Nothing to be honest was a great experience"
Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"
Cons: "Luggage did not arrive in Pisa. No big concern expressed or info given in support of what I could spend to get essentials. Poor communication. Need an English speaking BA employee to sort these messes out. My luggage was to go from Londod ON Canada to Toronto Canada to Heathrow UK to Pisa. Made call in evening and part of info I had given at airport as to my hotels to receive luggage when found was not communicated in the computer.Luckily I called."
Cons: "a 6 AM flight 4 hrs delayed - and they knew it was a mechanical hours before, yet decided to inform us when we were in the security line-up at 5 AM. The crew were told way in advance and got to stay in bed."
Pros: "The crew were attentive and accommodating. They identified my bad situation and rectified it quickly. 5 stars. No complaints"
Pros: "There was enough leg room and boarding was done reasonably quickly."
Cons: "The flight was delayed by 15 minutes without explanation."
Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Pros: "Direct flight nothing else"
Cons: "Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime..."
Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "The extra seating room on the plane"
Cons: "The booking times from kayak to air canada did not match. Air canada shows times in hundred hours and kayak shows them in am/pm."
Pros: "The crew, Very attentive."
Cons: "The flød."
Pros: "What did I like? Not much. We kept hearing over the PA about how Air Canada had been voted Number One airline in North America in 2017 but I was blowed if I could work out why. I have travelled quite a bit both Stateside and overseas and can tell you that AC does not come up to the standard set by Qantas or Southwest here in the States."
Cons: "It felt as if the seats were even closer together than on the flight out. It was tight! It was the second leg of a flight from Taiwan and having experienced the extraordinary politeness and courtesy of the Taiwanese it came as a rude shock when the hefty AC (female) attendant banged the back of my seat, exhorting us with a "Would you guys get your seat backs up straight for meal service". The tea was pretty grim too and I suspected it had been made in a coffee pot."
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Cons: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."
Pros: "Decent movies."
Cons: "I separated from my 2 daughters and husband because they did not allow me to pick seats or check in online. I was stuck in the seat immediately in front of the stinky bathroom in a seat that didn't recline, had no hdmi charging port and was pretty much continuously crowded by bathroom-goers. In fact, so many bathroom goers grabbed the seat in front of me that they touched my movie screen about 7-8 times, causing the menu to pop up and interrupt the movie. Otherwise, the food was gross and one of the flight attendants was very grumpy."
Pros: "The crew were friendly and helpful."
Cons: "The screens in front of the seats didn't work for everyone. They attempted to fix the system by restarting it, but the problem remained unfixed."
Pros: "Staff was very helpful and kind"
Pros: "Not a thing. Not a single thing. Truly no reason to encourage this airline."
Cons: "Absolutely awful experience. Zero entertainment options, save for BYOD which didn't even work for me - never was able to watch more than the first 30 seconds of anything, provided it would work at all. Also the film selection, had it worked, was wretched. Food was bland even by airline standards. Flight was delayed. I'm used to sleeping on these flights, even flying economy, but these seats were even more cramped than I'm used to. Perhaps all this would be forgivable had my flights been cheap, but no - it was about the most expensive trans-Atlantic flight I've had in recent memory."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "There's more leg space and better programming on Air Canada flights"
Cons: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Cons: "Flight cancelled without ever receiving any notice -- I found out when I was in the security line. Waited 1.5 hours to talk to an agent. On standby for 7 hours. No food vouchers. Air Canada agents gave very little information, didn't care at all that they had cancelled dozens of flights."
Pros: "For me this flight was great, I had a direct flight that otherwise.would have made me want to reconsider"
Cons: "Everything is extra, wifi is on the flight but it's a pay service, food, snacks, drinks all extra."
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pros: "Hour and a half late. Uneventful other than that."
Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."
Cons: "- Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements)."
Cons: "The overall service was poor. One male flight attendant was very rude and disrespectful to two elderly passengers. It was NOT David. Charging $10 for entertainment was is terrible!!! Restrooms were filthy!!!"
Pros: "The plain was new"
Cons: "I asked for a blanket and they told me that they are out of blankets"
Pros: "Good entertainment options, roomy seats"
Cons: "Nothing I can complain about really."
Pros: "The crew was friendly and polite."
Cons: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Cons: "People could be friendlier"
Pros: "Loved the premium economy seat! Would definitely fly again with Air Canada. The first meal was very good. The snack wasn't too exciting. Skipped last meal."
Cons: "Complimentary earphones! They hurt and the sound quality was horrible. I couldn't hear the words when I tried to watch a movie. I ended up having to borrow my kid's kiddie headphones. I would tell anyone flying w AC to bring their own ear/headphones!"
Cons: "Air Canada Oversold my flight, the process of reaching my destination was incredibly painful and uncertain. For example -at one point an Air Canada service representative provided me with a ticket for my original flight with a seat assignment however when I tried to board the aircraft the gate agent confiscated the ticket and then destroyed it advising that I was not supposed to get a seat. Air Canada gate agents and check in staff were visibly struggling with the computer booking/reservation system at multiple points throughout this process. For example - at one point my bag was checked on a flight that I was not on and the gate agent openly expressed disbelief and concern that it was happening outside their control... very concerning."
Pros: "Everything was average."
Cons: "Not all food available on the food catalog menu."
Cons: "bad service and didnot tell customer some critical information"
Pros: "Friendly staff and movies for children"
Pros: "Great flight. Friendly attendants."
Cons: "Nothing that I didn't like"
Pros: "Safe and efficient."
Cons: "Poor seat room. Food quality mediocre."
Pros: "Comfortable plane!"
Pros: "Air Canada front desk people were wonderful and helpful."
Pros: "It was on time and the crew was very good"
Cons: "No entertainment. Why can't the seats have just a little more leg room."
Pros: "Everyone was super polite"
Pros: "The crew was nice. Aircraft was nice."
Cons: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."
Cons: "To start, this flight was overbooked which I understand is a perfectly normal aspect of flying. However, the seats on this airline were so close to one another my legs were hitting the seat in front of me. I'm a thin 6' tall man, and I was uncomfortable the entire time. I've flown Air Canada many times but I've never experienced such a cramped seating experience with them. It was as if they added an extra five rows to the plane."
Pros: "Smooth flight and competent, friendly crew."
Cons: "No TVs and limited movie selection."
Pros: "Smooth take off and landing."
Cons: "BOARDED LATE AND IN GATES VERY FAR FROM CHECKING. The (solitary) crew member did not speak French. Everything she said in French was unintelligible- very offensive (and disturbing) for Francophone passengers such as myself. And for a Canadian carrier- This shows no respect for our pluralism. When we book online and try to pick priority seating, then find out that the plane is so small that the 9th row means 9 out of 12 or something, this feels like a con. Especially when we pay extra. Stop making people pay for seats that don't get them any priority boarding (Zone 3!) and offer no real advantage."
Pros: "The crew was really great"
Cons: "No tvs, which I had on my connecting flight for each individual seat and then the 7hoir flight didn't have any? Also not having individual air control is very claustrophobic! Thank goodness I paid extra for premium seating, but the lady I sat next to said she didn't pay any extra :| also the seat in front of me where I had to place my bag had a bar under it so my bag didn't fit correctly"
Cons: "The seats could have been a bit more roomier but other than that I can't complain."
Pros: "The crew try and work very hard to make things work."
Cons: "The fact I pay to check bags and no-mind people bring in two bags and you offer free checked bags at counter.They slow the boarding process and end up with no storage space for the people who paid.Each seat should be given a storage space for allowable size assigned to that seat.this would make the no-minds stand out."
Pros: "the short flight"
Cons: "the comfort and location of seats ran around for days acquiring a doctors note for easy access seating. grateful for the refund but would've rather paid and actually been accommodated."
Pros: "Movies selection, the crew was helpful"
Cons: "Options with seating choices at check-in — even for a fee. There were no choices at all."
Pros: "flying in and out of COU is the best"
Pros: "I really liked the entertainment on board. Made the flight go by so fast."
Cons: "Better snacks"
Pros: "Upgrade to economy plus"
Pros: "Movie selection was excellent. Bombardier jet was a notch above what I expected."
Cons: "We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?"
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Stroopwaffles, TVs"
Cons: "They made me check my bag which was ridiculous. It’s been on numerous flights and was smaller than any other bag in the overhead bins"
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Pros: "The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that."
Cons: "Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same."
Cons: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Cons: "It was operated by United Airlines. Absolutely no food oe entertainment, limited comfort."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "Crew, and service"
Cons: "Being stuck 2 times first day o USA in Chicago ( plane late missing my connection ) and horribly late from Denver to Frankfurt! 6hours stuck and rebooking my pick up!!!! His cost me money!"
Pros: "The transportation..."
Cons: "There's absolutely no leg room it's the smallest amount of room I have ever experienced on a plane - even the first class is eh - mediocre at best. I am slim and fit and I had very little to no room. Consider someone overweight and they would have to buy 2 seats... united is definitely not my favorite airline..."
Pros: "Crew on the plane were very friendly."
Cons: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Pros: "Great in flight crew. Easy check in and boarding. Left on time. Arrived early."
Cons: "Really bumpy ride. I mean bumpy."
Pros: "Slightly more leg room on premium economy"
Cons: "Terrible entertainment options. Seats were old. Luftanza is far far better for premium economy. On this flight it was hard to determine the difference between economy and premium economy"
Pros: "Not much to like Gross food. Rude flight attendants Pilot's voice fairly unintelligible - so, where are we? How long is this gonna take? What? We have to wait in the plane for how long??"
Cons: "Staff were very inconsistent on rules regarding my tiny Yorkie. Some were inflexible and borderline rude, others did not give her a second glance. I get that people are valued more than animals, however I paid $200 for my dog's ticket. That translates into, Treat me and my dog with respect and don't give me stank-eye if I'm trying to clean up her first-flight puke, thus lifting her out of the bag. Vote: Thumbs down for policy consistency and compassion."
Pros: "I like the United app for ease of checkin"
Cons: "Flying itself is a terrible experience. Cramped seats, food is nonexistent, no wifi"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Cons: "Waited until boarding to give me a seat"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Pros: "Roomy exit row seats."
Cons: "Having flown on several other air carriers in the past two years, United's inflight entertainment is poor. Don't make us use our own devices - that's just cheap on your part."
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "Very professional flight crew and ground crew."
Cons: "Did not want to leave Merida."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Professionalism of staff. Good timing on services offered"
Cons: "Don't have anything to say"
Pros: "I liked the direct option to Seattle versus a layover mid country."
Cons: "Boarding procedures seem to make no sense. I don't understand why airlines stopped boarding from back to front. I can't see how this "zone" makes it any faster. Entertainment was not free. I get having paid movies, but there should be some free options."
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "At least it was largely empty"
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "Our flight got delayed during boarding because specific items were not loaded on the plane that needed to be shipped with our flight. It had nothing to do with paying passengers. If the items were important enough they should have had a private charter complete the task."
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "The crew was nice, boarding was easy and I had a decent seating on the plane. It was on time"
Cons: "I did not like being squeezed like a sardine into a narrow, uncomfortable seat. Quit adding rows and making leg room smaller and elbow room smaller so the airline can make another dollar."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."