Daily cleaning, installation of cabin HEPA filters on flights from London to South Carolina
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Scores according to KAYAK customer reviews
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "Awesome crew"
Cons: "More room"
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Crew really was cheerful and happy"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "It was a quick service"
Cons: "Better food"
Cons: "All was good"
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Baggage came quickly. Flight was on time."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "3 hours delay"
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
Cons: "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."
Pros: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "Was given a seat with more leg room in a exit row because the extra volunteers."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Great selection of movies"
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flight was comfortable and the crew was professional and friendly."
Cons: "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "The flight was OK."
Pros: "Great flight ... food better than average, but movie selections were terrible"
Cons: "Movies bad selection."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "Comfortable seating and roomy"
Cons: "Smooth and easy"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Free tv"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "There was enough leg room and boarding was done reasonably quickly."
Cons: "The flight was delayed by 15 minutes without explanation."
Cons: "Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern."
Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Pros: "let me wait for next flight 24 hours later"
Cons: "getting me on my flight and let me wait for 24 hours"
Pros: "Great crew support & well above the typical airline food."
Cons: "USB charging ports would been nice"
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "Great staff!"
Pros: "How I was treated How I felt was wonderful."
Pros: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Cons: "Steward. & meals"
Pros: "Everything, we were on time and everything was perfect."
Cons: "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
Pros: "It was a non stop. We left on time, arrived on time. The cheese snack purchase was good. The crew was polite."
Cons: "There was no entertainment, but it was not a long flight."
Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."
Pros: "Staff was nice"
Cons: "Way too long of a flight not to be able to recline much, stretch your legs much or get comfortable. Miserable"
Pros: "I was very pleased with how courteous and accommodating the staff was."
Pros: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
Cons: "no food no entertainment very bad management of boarding"
Pros: "We flew premium economy, and it was so much better than regular economy. Seating just two across made my wife's and my journey much easier. The crew was attentive when they needed to be, and the food was quite good. I managed to sleep several hours, which is about as good as it gets on a long haul flight."
Cons: "I was surprised at the selections available for movies and TV; not much that was appealing. Took a Singapore air flight a few days later and felt like the selections were better. But we brought an iPad and had downloaded House of Cards, so we were OK. Besides, I got to sleep."
Pros: "The plane was comfortable. Staff was great."
Pros: "Crew was awesome"
Cons: "I got to my destination an hour after I was supposed to"
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Cons: "would've been better with free wifi"
Pros: "Air Canada sucks! Rip off artists. Service is poor and price gauging is rampant"
Pros: "Pilot kept us up to date and apologized."
Cons: "Other passengers could not make it through customs to the gate and needed to have their luggage removed from the plane. This delayed us and started a chain reaction that made us exit the plane 2 hours late."
Cons: "We had to pay for the checked in luggage, food etc. The arm rest doesn't go back all the way. Small seat space."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Cons: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."
Pros: "It was an average flight."
Cons: "The food was terrible! The alcohol wasn't free for my international flight. The crew was a little snobby and unkind."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Cons: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Cons: "My luggage is lost and I still don't have it!"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Food was good."
Cons: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."
Pros: "They took off and landed on time"
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "Flight was on schedule"
Cons: "Plane sat on Tarmac for 45 mins Flight attendant was busy chatting personal matters non-stop and was loud, when passengers were totally annoyed from waiting 45 mins to deplane"
Pros: "smooth flight, great pilots"
Cons: "Flight attendants unprofessional, airport stuff unpleasant"
Pros: "crews were knowledeable. foods are so cheap."
Cons: "they need to improve their food quality and customer service."
Cons: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Pros: "The Flight Attendants were excellent helpful and very pleasant"
Cons: "NOTHING !!!"
Pros: "You want comfort? this is the way to go."
Cons: "Entertainment on short flight was limited."
Cons: "Air Canada cancelled a flight from New Orleans to Toronto causing our entire itinerary to be rebooked and without a replacement flight. We ended up not getting the Air Canada flight back and having to go with United"
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Pros: "Seats seemed more comfortable then westjet"
Pros: "Everything went well including the smoothness of the flight."
Pros: "The staff were very pleasant, helpful, and patient. The food was average, but good enough and of decent portions."
Cons: "The movie and music options were pretty dismal. Not many options overall, and of the options, only a few new movies that were actually good or award winners. One really huge drawback was the lack of window shades. The flight attendants came around with sticky panels to adhere to the windows to keep out the light, but they didn't stay at all and kept falling off and the light would jolt you awake. One woman behind me was extremely vocal in her disapproval over the window shades (her complaining was almost worse than the blinding sun, but points out that one person's discomfort can affect many others)."
Cons: "An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour."
Pros: "I was able to change my seat assignment."
Cons: "Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience."
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "Aircon was too cool"
Pros: "Service was amazing!"
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Cons: "The food was way too little. I’m 5’3 and weigh 115 so not a big ester snd I found it to not be filling or good. They had no snacks in between meals. They kept the left over bread as snacks. Seriously!"
Cons: "Luggage took 30 minutes to get to pickup and it was covered in vinegar. The snacks on the ride really stink. A little bag of pretzels. Boarding and I boarding took forever"
Pros: "Nice flight attendants, clean cabin"
Cons: "Flight delayed 2 1/2 hours. Arrived late to destination"
Pros: "Service was excellent"
Pros: "Boarding was easy crew was pleasant. Shouldn't have to pay extra for tv, ticket prices are high enough as it is!!"
Cons: "No leg room which isn't good for circulation on a 4 hr flight!"
Pros: "Cheap enough"
Cons: "Lack of space"
Pros: "Price was fair. Wait times weren't exceedingly long."
Cons: "Leg room was terrible, no working outlet, food options were garbage."
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "The crew were anxious to please"
Cons: "Temperature was warm and we were given a smaller version of the cheese and cracker option. Accessing the entertainment wasn't easy and it was only available on ones own personal device. There were no screens anywhere"
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Pros: "Everything went swimmingly"
Pros: "Crew focused on safety first"
Cons: "Delay of taking off from newark, no service and no emtertainment on the plane from newark"
Pros: "Upgrade to economy plus"
Cons: "I had to call the day of the flight to confirm the flight. Good I did because the agent said that my reservation was not showing up for whatever reason. Alex apologized for the confusion and upgraded the seats to economy plus, which was a great experience due to the leg room."
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Cons: "Very bumpy ride....but I realize that can't be helped"
Cons: "I called and immediately provided my precheck number. That was not added to my reservation, and I almost missed my flight because of security lines."
Pros: "Boarding was a breeze. Smooth landing"
Cons: "There was no Stroopwafels for snack"
Pros: "almost everything"
Cons: "the omlete was so nasty and the sausage thing tasted horrible"
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Pros: "2.5 HR layover lost bag"
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "Smoot & quick!!! EXCELLENT!!!"
Cons: "I couldn't put subtitles in French on English movies. 8 could only watch them dubbed. I didn't understand this as it seems standard for all other flights I've taken."
Cons: "I couldn't move up to an empty row on a half empty plane"
Cons: "The noisy children"
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Cons: "Horrible phone customer serviceI."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "Everything except my bag did not make it to destination"
Cons: "Bag did make it to destination"
Cons: "Nothing was fine"
Pros: "Absolutely noting."
Cons: "I purchased a return ticket from Port of Spain, Trinidad to Newark, NJ with United. I also purchased the insurance on this flight because it's good sense to be prepared. Unfortunately, I couldn't make the flight because of medical reasons and had to cancel. When I called United to purchase a new ticket, they were charging me a $200 rebooking fee plus a $30 processing fee. That's almost the price of the ticket! This is an absolutely horrible policy and very unfair. I had to rebook a new ticket with JetBlue which is 100% better, reasonable and understanding than United. Not to mention I lost the credit with united because with the rebooking and processing fee, it's almost the same price as the ticket. Because of this atrocious experience, United will never get my business again."
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "Wonderful crew. I was treated well"
Pros: "They made up time since the plane left late."
Cons: "The man who was boarding us announced to the whole area that if your ticket says to see him just sit down and wait to be called because he's "getting irritated". Terrible customer service! The crew on the plane acted like they didn't want to be there. They had a ton of empty seats but announced that we can't move up or change unless we pay for it with our credit card. I understand it but it sounded really bad. Not welcoming at all. Will avoid United in the future."
Cons: "The screen wasn't working to watch a movie"
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Cons: "crew was rude, boarding and waiting were horrible"
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Airlines flying from London to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London to South Carolina
Masks required on board, masks provided on flights from London to South Carolina
Social distancing seating
Middle seats unavailable to book on flights from London to South Carolina
Testing for antibodies, testing for symptoms for flights from London to South Carolina
Waiving of change fees. Search flexible flights from London to South Carolina