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Unable to connect to their entertainment 'app'. Otherwise fine. Maybe a bit chilly.

Very friendly staff at the check in.crew was excellent in side the plane & service was great 👍

Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.

West Jet invited me to check in 24 hrs before the flight, issued me boarding passes, then emailed at 4am saying flight would be delayed by half an hour, then emailed at 8:30am saying check flight status ‘flight could be affected’, then emailed at 10am saying cancelled and not alternate flight option until a day and a half later (and that would include 2 stop overs for a more than 11 hour travel day arriving 2 days after the original ticket). Refund given but not compensation. Had to cancel the entire trip.

I missed having the television screens to watch on the back of the seat in front of me. Air Canada flights supply these tvs on each seat and I really appreciate that service.

I booked through westjet. The first flight left late and cost us the connection to the second flight. The second flight after a 4 hour delay was again late because they were short an attendant. Then a door malfunctioned on the plane which led to yet another plane. So by the time we left Calgary we missed the BC ferry and had to pay a charge to get a later one. It ended up being a 24 hour day. That wrecked our first day and part of the second day in BC because we were so overtired.

We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole

The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.

It was very, very cold extremely uncomfortable almost unbearable I was sitting at the front of the cabin

Too many oversized carryon baggage. If carrier reduced checked luggage fee this could be avoided. The staff were friendly and helpful, very professional.

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

Calgary desperately needs a star alliance lounge in the transborder area for United.

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

My flight was delayed by a whole day, so I lost a day of my vacation.

The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.

-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.

We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.

It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful

The crew and the flight was excellent. Captain kept us informed about weather and possibly of turbulence and I appreciated that! The only thing is they didn’t have tv monitors. Other than that, everything was great.

Terrible. Flight in the morning was circling in air for 45 min due to weather then rerouted to a location further than the final destination to refuel. Sat on tarmac for almost 2 hrs to refuel. Flight was originally to land at 9:30am, we arrived at 2pm and then waited another 30 “for an agent”. Then afternoon return flight was delayed again 3 times for weather then cancelled. Auto rebooked was for the next evening! Just miserable.

Boarding was late, but we still made it earlier than scheduled. I still can't understand how a national carrier doesn't offer food or snacks on flights and charge you for them. It's a national carrier of Canada, not some low-cost airline; this shouldn't happen. Friendly crew.

I have never been on an older or dirtier plane.

Late, almost 3 hours late. I have whiplash from how many times our ETA was changed.

It might have been closer to being on time. Maybe next time I could fly from London to Toronto?

First time with air Canada an we had to wait for our plane due to mechanical problems. I besides that it’s not much different than the other airlines. Maybe if I upgrade to premium economy it might be better. But I’d it worth the xtra money layout..? Like to hear that from other customers.

The nicest thing I can say about Air Canada is that they are consistent. Consistent delays plagued our trip. We never had one leg of the journey as scheduled.

very disappointed with Air Canada, flight delay more than 4 hours.

It would’ve been very helpful to have people directing traffic when we got off the plane at the Toronto airport however, the person who appeared to be having that responsibility was sitting on a chair playing on a cell phone instead of doing their job

Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.

Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that

Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.

I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.

I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks

It’s a no frills airline, professional and gets the job done well.

Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.

Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.

Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay

I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight

It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.

flight was okay, no wifi, no free drinks but worst of all they lost my son's bike for four days. Customer service was nonexistent - call a number that leaves you on perpetual hold, there's no baggage folks in the baggage claims area (in vancouver). we went up to international and nobody was at ticketing, went to domestic and they had us fill out a form. they could not tell us where the bag was. Anyway, highly recommend you drop an airtag for anything that's worth more than $500. My son's bike costs a lot more than that to replace; I was on pins and needles for four days.

The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻

It’s bare bones but was on time so can’t complain.

Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.

Food selection is very poor and sears are very uncomfortable.

Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.

Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future

The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.

Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513