Cons: "The plane was delayed due to waiting for people to clear customs."
Pros: "Lovely staff, new plane, great entertainment options"
Cons: "Seats were very tight compared to other airlines"
Pros: "Good Flight"
Cons: "1.5 hr delay in aircraft while waiting for Take off Slot No Coffee (hot drinks) or Alcahol (wine, scotch) on flight"
Pros: "The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly."
Cons: "Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also."
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Pros: "chairs and plane service was good and friendly ."
Cons: "the food was not good"
Pros: "Very good flight experience"
Cons: "good planes, good services"
Cons: "the good service at the check in and on the plane, or the great entertainment service, are all shadowed by Air Canada service for families with babies. We live in Vancouver and use frequently either Air canada or British Airways. We have a 1 year old baby, and on BA we automatically receive family seats for no extra charge, which have extra leg room and option for a bassinet. even with a 1 year old baby they have a special seat for that age, instead of a bassinet which fits only new born babies, so our 1 year old baby could sleep in a chair for hours on BA flight we just took from London to Tel Aviv. we got to London on a AC flight from Vancouver, where we weren't given family seats unless we paid more, so we had to spend 9.5 hours with a 1 YO baby at our lap, the baby of course was miserable, so we were miserable, but not just us, everyone in our vicinity had to suffer the baby's crying. On the BA flight the baby could sleep in a special chair for older babies, placed where usually a bassinet is placed, or sit on the floor next to our legs (because there's so much more leg room in the family seats), something the 1 YO babies need very much. I will recommend anyone with a baby to never fly with AC, especially when you have great alternatives like BA."
Cons: "Why no food or snacks?"
Pros: "The flight attendants were helpful, kind, and friendly."
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "actually pretty comfortable seats! no delays and the food wasn't too bad."
Pros: "No in flight entertainment system. I hate those things. They take up room and lots of times you can't even turn off the screens. Streaming to personal devices is a much better solution."
Cons: "Absolutely no room in seats. My knees pressed the seat in front of me. Airlines should be required to prominently disclose seat pitch."
Cons: "Filthy No entertainment Had to pay for beer and wine"
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Cons: "This flight was delayed by 45 minutes which made me miss my connecting flight. I asked the flight attendants if they could help me get to the front of the plane to see if I could catch my connecting flight and they wouldn't help me. Due to this I had to wait over 4 and a half hours at the airport wheee another 350 people were waiting for accommodations. I was in the airport until 4:30 in the morning because there weren't enough air cansas representatives. In addition, they were working really slowly because they kept getting up to chat with eachother."
Pros: "Spacious seating. Attentive Stewardesses. Bathroom located close to seating area but was separated by the galley. That was a plus - no odor, no long lines by your seat."
Cons: "Use of ipads for entertainment rather than installed screens"
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Cons: "Everything. Will not fly air Canada again. Even if it costs me more money."
Cons: "Dirty, old smelly plane. Compartments for suitcases were ridiculously small. Staff was rude and unprofessional. Used Air Canada for my trip to Toronto as well, flight was delayed 2 hours and I wasn't notified even though I signed up for the notifications."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Since I got a bike accident the day before I took off, I had difficulty doing simplest things, and, exceptionally, I had a lot of baggage. All employees, especially at boarding at FLL, helped me very kindly. Although I travel a lot, I rarely have used Air Canada for 30 years, since the time a steward dropped hot water on my thigh. From now on, I will use this airline again."
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "In attempt to recover the failure, they gave one complimentary drink."
Cons: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."
Pros: "I thought prices were reasonable."
Cons: "Didn't have some of the food."
Pros: "It was on time and they served drinks."
Pros: "Clean cabin, nice airplane"
Cons: "The plane was late enough to turn a commuter flight into a complete waste of an afternoon!"
Cons: "Finding gate was a problem. Air Canada personnel gave me bad info on Gare and would not give me a ride. Going outside and up steps to board is unsafe for people with balance issues. Would have to be a great deal to get me on air Canada again"
Cons: "Worse pizza ever! A 5 hour flight with not even a free snack. Shame on Air Canada. You should fly KLM or Air France to learn what food should be like on an airline, and customer service. Within Europe or overseas, no charge for great food, free alcohol and smiling staff."
Pros: "On time. Clean plane"
Cons: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Pros: "Was offered water frequently :-) at least didn't have to ask or pay for it. Entertainment was offered. Limited choices."
Cons: "There was no announcement for boarding and we found out only when we ASKED personally. Nothing on the board, nothing through speakers. Smaller aircraft for this leg of the journey, not to blame, but seats are old and need refurbishing. They're not torn or anything but not comfortable at all. Restroom very small and uncomfortable like a truck stop. Always a line at the door."
Pros: "more leg room! pleasant staff at check in and on flight. Brilliant choice of movies. socket to charge phone or iPad . nice wine available to buy on board. I would certainly choose to fly with them whenever possible!."
Pros: "I was able to use my iPhone, good thing I had an iPhone"
Cons: "I wasn't told to download the app before I got on the plane. It was a ten hour flight with limited entertainment on my iPhone. I was rebooked on SAS with my flight to Europe. SAS Entertainment and Food was much better than AirCanadas Entertainmnet and Food on the long flight from Montreal to Copenhagen."
Pros: "Apart from food there was nothing great about the flight"
Cons: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Pros: "The crew was excellent with helping everyone and answering peoples questions."
Cons: "I had a 2 year old with me and boarded early. The flight was already delayed and more delays after everyone was aboard due to cargo not being on. I found this shocking for a red eye flight. This caused me to miss my connecting flight and having to wait 4 hours for the next flight with a 2 year old. our TV's seemed to skip even after they rebooted them so I wasn't even able to enjoy a movie or play any games."
Pros: "Able to check carry on before boarding."
Cons: "The flight was delayed an hour and the lounge was not large enough to accommodate all of the passengers in Toronto."
Cons: "Very bad experience, first flight was delayed then lost my luggage. All my cloths, Medicine and cosmetics in the bag. They spoiled my trip"
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Cons: "7 hour delay combined with the most rude airline staff I have ever met."
Pros: "convenient direct flight"
Cons: "both restrooms were in poor shape (as compared to typical airline restrooms) and it seemed that they had not been thoroughly cleaned in a while."
Cons: "We were stuck at the back of the plane with the kids who don't behave."
Pros: "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
Cons: "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."
Pros: "The crew was excellent, and the flight procedures were very efficient."
Cons: "I have no criticisms to offer."
Pros: "First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout."
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Direct nonstop flight"
Cons: "Surrounded by screaming babies the entire flight. Maybe there should be an Adults only section. :)."