Daily cleaning, installation of cabin HEPA filters on flights from Marquette
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Scores according to KAYAK customer reviews
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Crew was excellent, seats are never excellent"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "Best option across the pond"
Pros: "Always Veg Meal for All"
Cons: "N A"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "No delay"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Pros: "Never made the connecting flight."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Delta is wonderful! Helpful and on time."
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "Departure delayed by 1hr30"
Cons: "I fly regular this was an excellent flight"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Cons: "My lodge was damage and broken adn was new"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Staff, service, options"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "No issues with the flight. All went as planned."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Swift travel!"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Pros: "On time."
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "ON time"
Cons: "Food selection"
Cons: "Boarding slow"
Pros: "All good."
Pros: "The pasta meal was quite good"
Cons: "Some more space. Individual entertainment. Air quality"
Cons: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
Cons: "The constant updates on delays was pretty miserable."
Cons: "Full flight, but exceeded expectations"
Cons: "On Time. Delayed advice 3 times."
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Cons: "They had 3 hrs delay. I have missed my connecting flights. They rebooked me to London but I had to stay in London overnight, they promised me hotel voucher but once in London the promise wasn't kept. She told me due to weather conditions causing the delay there is nothing they can do. I can pay for hotel and dispute it later. On top of that hey have lost my luggage. It was a nightmare. I will never fly American Airlines again!"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "Absolutely nothing"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Overall a very good flight"
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Cons: "No food on the International flight from Kingston to Miami."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "The food"
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "Couldn’t sleep because the AC wasnt working. Most miserable flight my life"
Cons: "The AC wasn’t working it was the most miserable flight ever"
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "The overall service x"
Cons: "Plane had not been cleaned"
Pros: "Good food, kind staff, free booze"
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Airlines flying from Marquette have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Marquette
Masks required on board, masks provided on flights from Marquette
Social distancing seating
Middle seats unavailable to book on flights from Marquette
Testing for antibodies, testing for symptoms for flights from Marquette
Waiving of change fees. Search flexible flights from Marquette