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Horrible boarding set up on all flights (necessary to take a bus to the plane each time??) So cramped and they gave no water/drinks/food. Short flight, I know, but that’s cheap!!!

Planes are new and clean and staff is attentive. Food wasn't great and chair cushions were very uncomfortable for long haul flights.

Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.

Take off was not good, too hot inside the plane and seats are beyond uncomfortable.

The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.

There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.

I missed my connection in Frankfurt and was booked to another flight to New York. Different destination and got downgraded from Business Class to economy. No Support from Condor at all. Very Bad experience

Flight 1.5 hours late; missed connection. Ground support for rebooking inadequate to the point of ridiculousness.

The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.

The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.