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I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
Actually the flight was on time. New plane, food was okay but not great.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.
Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.
Crew was pleasant. Aircraft was very dated and uncomfortable for our nearly 4 hour flight. We were in row 17 and they ran out of purchasable food by the time they got to us.
We were lucky enough to arrive at the right time. The staff at YYZ did our complete check in and luggage tags for us. Even made sure we knew where we were to head next and how to get there. It truly was one of the best and easiest check inside. Thanks team.
Compagnie efficace et bons prix. Les sièges en classe club pourraient être plus confortables.
We could not check in early, I think because we purchases through a third party, therefore once we got to the airport, no seats together, and only middle seats. Will never do that again
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
No birding was given for next trip on same carrier, food was very moderate.
The line at boarding was not well organized and managed
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Food was terrible Not many options Stewards dont care Delay
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
Hated every minute of it. This flight should have only taken 1.5hrs but was delayed over 10hours. Now I am being told I cannot be compensated or refunded my ticket price or extra leg room, which I purchased but did not receive, because the airline is throwing the blame on the 3rd party I purchased tickets through and 3rd party putting the blame on airline. No one wants to help. They received their money and that's all they care about. Im going on 3 days of still trying to get to my final destination, had to cancel car rental, car insurance and hotel. Currently staying in airport until hotels open up. Thank you Lufthansa, Kayak, Underpricer and United for making this trip the worst ever.
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
check-in luggage charge when they send email for free check-in luggage
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!
one hour to board connecting flight from frankfurt trying to beat the far Z gate and with immigration of USA ppus waited for delayed boarding in gare for an hour and fly half gour late worst transit im frankfurt this airlines are for profit passengers are victim of dysfunctional airline frankfurt so crowded restroom are too small
Crew was very respectful and ready to serve. Much better than before.
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
It was an enjoyable flight. I guess the airlines will never go back to catering, they save so much money.
Lovely staff for a short flight! Complimentary wine too made me happy.
5 delays to departure. Finally left 2 hours after scheduled time. Further issues with “paperwork” when we were ready to push away from the gate. Air Canada has a real problem with flights between Montreal and Toronto over the last 24 months. Of my 12 flights, 8 have been delayed or cancelled. With no compensation. I now drive between Toronto and Montreal whenever I can. At least I know I will get there when I planned to.
When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue
Terrible crew. Mediocre food. Terrible headphones. No Bluetooth connection for entertainment. Crying babies. Horrible experience.
I am 6'0 and almost no leg room. I am also not a small person, but this was the first time I had a issue with the seat belt. I feel like they should be made a tad bit bigger.
Difficile quand le gate change, les deux fois. Quand on m'a changé les sièges que j' ai réservé, les deux fois. On m'a dit que j'allais être remboursé et rien eu encore
Air Canada continues to disappoint in almost every way. Probably the result of a monopoly, so NO need to improve anything
Bordón could be bettet if the company say before boarding the order of the different groups.
Checked in is easy and it was a smooth flight from LAX to Munich
There is no recline on flight from DFW to FRA. Middle eastern airways provide better recline option for the same class. FRA to Bangalore has better recline option. I bid 100$ for premium economy, my request was declined. But staff handled it without issues.
The Lufthansa part was wonderful. The short connection flight was not.
Nothing can I say I liked. Food was horrible. Entertainment system didn't work. Crew's attitude was bad. They all were Chinese and wanted to speak Chinese. Baggage missed my connection at Frankfurt even though it was more than 60 minutes for my connection. It came in the next flight of 3 hours later at 16.15 Portugal time but they said they will deliver to me next day. I requested them that I had to go to a dinner meeting so needed clothes and there were medical documents in the bag which I needed for my Doctors appointment on the next day morning. But all no use. Then I had to take taxi, go to airport at 9PM and collect my bags myself and brought bags to my hotel. Will avoid Lufthansa at any cost and same I will suggest to everybodyelse.
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
Awful Terrible staff poor communication Flight delayed for an hour with no apology or explanation and no help re missing connecting flight. Resulted in a 7 hour layover at Munich waiting for another connecting flight. Only 15 euros refreshment voucher given. Will not fly Lufthansa again
The flight and crew was above average. However, there was a two hour delay.
Not good, the plane was warm , they were selling everything even water
The flight crew was outstanding. Small children running around and constantly crying was extremely annoying.