Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
The plane seemed pretty old and the food was not good
Seat 💺 was all the way on last row. Food was okay .
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
I didn't travel from the start I changed my ticket long time ago
Everything was good but I think food choices could've been better
Not that good The crew in the plane were rim professional & almost lost in their work distribution
Turkish Airlines made a long flight from YVR to IST a great flying experience. From the attendants, to the food, to the entertainment program to all the extras, a twelve hour flight ‘flew by’. Late departure and arrival was not the airline’s fault.
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.
Horrible, they forgot our luggage, the food was terrible, the crew were rude, the flight was delayed, I hated every aspect of this flight
The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times
Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends
Boarding was chaotic. The agent was so rude and yelled at me for standing in the lane according to my number instead of cutting across to get to him. So rude. Also asking to gate-check luggage was lengthy and chaotic. Not a good boarding experience.
Sadly, the plane was extremely old and uncomfortable. The entertainment system broke down completely. We couldn't even charge our phones. The seats were also very uncomfortable, with a very slim seat cushion. It must be the result of having 9 seats where there used to be 8.
Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!
I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.
The food was awful. It had more than 2 hours delay. It was too expensive
They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.
My original flight was canceled the day before due to mechanical issues. I had to rebook and spend $129 for a night at the airport Comfort Inn.
Cancelled flight, had to rearrange plans independently and no vouchers offered
lack of older, great films. Too many child-oriented films. Calculate your % of children passengers, which will be minor.
Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
Multiple delays and gate changes resulting in arrival with a 5 hour delay.
Audio system in the seat was not working. The entire flight WiFi was not working.
We traveled on Business Class called Crown class, and the experience was outstanding. Separate check-in area. Private separate entrance to Passport Control and Security. Excellent lounge not too far from gate. Fast seamless boarding. Very attentive flight attendance. Excellent service in board.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
Terrible. My luggage didn’t make the connection, even though we had an hour and twenty minutes. My luggage arrived in my city a day ago and I still don’t have it. I will go three days without my luggage and there is no sense of urgency to get it to me.
RJ is very good and nice don’t have luxuries flights but the staff are so helpful in YYL or AMM and their office at 7th circle are amazing
Was so surprised that for a short flight we were served a sandwich lunch
Some entertainment would have been appreciated on a 5 hours+ flight, the aircraft was quite old, even trays kept falling down with each minor turbulence. Meals were also bad.
Boarding was easy. Relatively on time. For a long flight from Montreal to Jordan should offer more water, drinks etc. Dehydration is linked to DVTs . Also some of the stewards were a bit rude but it’s ok ; maybe stress of dealing with rude people
Had a bitter experience with RJ, and had the challenge to login to account no information about what went wrong and not being able to select the food option after check-in flight they don't have any vegetarian food option on the flight, and they told us to have to select the food option before boarding :( i had the challenge of login into my account, with explaining all the details to crew members they told they don't have any vegetarian food to serve for my entire family throughout the journey and my baggage does not arrive to the destination on time. Overall its very bad experience for my entire family
Their website has been created for better use by individuals and it does not allow me to create an account to manage the bookings and food options. the flight crew does not have any option for vegetarians their default option is non-veg if a person has a technical reason to connect their account they have no food choice during the entire journey. mine have a bad experience from DXB to JFK such a long drive with 2 kids.
The crew was friendly, 5/5 stars. The food was better than ok, 3.5/5 stars. The seats were tight, 3/5 stars. The entertainment was 2/5 stars because of lack of WiFi.
The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.
The Airline canceled my flight and don’t want to refund me.
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
I love how the airline gave accommodation as a result of my nine hour layover. The service at the hotel was great.
Really was disappointed in flying in business class starting from lounge which was the worst lounge every Flight almost 6 hours flight the airplane is sooooooo old not comfortable at all food was awful no tv seats was uncomfortable can’t even charge your phone to play any entertainment
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
