Daily cleaning, installation of cabin HEPA filters on flights from Montreal Pierre Elliott Trudeau Intl to Gambia
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Scores according to KAYAK customer reviews
Cons: "Organisation wasn't good..they asked us to board the plane and then said they weren't ready then took them 1.3 hrs to fly oit of the airport . The flight attendant were rude..all of them."
Pros: "We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service."
Cons: "Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service."
Cons: "See above."
Pros: "The flight crew were wonderful to interact with and really helpful in accommodating my disabilities. Dinner was mediocre but at least some was available, which I didn't expect on an overnight flight starting after dark. ("Breakfast" was a slice of really tasty banana bread but nothing else.) I really appreciated the presence of outlets and USB ports for charging electronic devices, and that the seats had adjustable headrest flaps. These are essential features on long flights!"
Cons: "It's almost impossible to sleep in economy class seats, even with the adjustable headrests. I recognize that economy is supposed to be the "no frills" class of travel but sleep is not a luxury. Sleep is a basic human need, like food and oxygen. I don't actually believe that offering better accommodations for everyday passengers (off whom the bulk of airline profits are made) is financially unfeasible or unreasonable."
Cons: "Over an hour late."
Pros: "Great service, staff very pleasant!"
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Nice to have free entreteinment"
Cons: "It was uneventful, nothing negative simply average"
Pros: "Everything was perfect"
Pros: "AC lost baggage"
Pros: "Nothing except the plane was able to fly!"
Cons: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."
Pros: "Alles goed"
Pros: "Good travel, pretty comfortable flight with Air Canada"
Cons: "Not the most amazing meal but well, not too bad for a plane meal."
Cons: "Unhelpful crew,dreadful entertainment and dire food!"
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Pros: "tout était bien - very good"
Cons: "all was good"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "The crew"
Cons: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Cons: "put on stand by, while this was a non required stop over to Brussels."
Cons: "No entertainment"
Cons: "I was busy on a last minute call during boarding and couldn't lift my carryon with only one hand, so I asked for Mrs Caron a hand to help me steady the carryon while lifting it. She just refused and offered me to hold my phone. She did not give a reason why she couldn't help, cold and distant very far from welcoming, just there for appearance."
Cons: "My tv didn't work"
Cons: "Even though we checked in early, and had a three hour layover, they managed to delay our bags. It will be also 36 hours until we have them."
Pros: "there was in flight entertainment, had power outlets, and usb ports in each head rest"
Cons: "snack option was lackluster"
Cons: "Needed subtitles on movies"
Pros: "The flight was on time and that is something really important to me. There was really no complaints about this flight"
Cons: "My headsets weren't working but it was a really minor problem."
Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."
Pros: "Staff was friendly, Pilot was informative"
Cons: "Seats, Trays and bathrooms were disgusting. My tray had food on it, was sticky, had coffee stains... i didnt want to use it. Bathroom was disgusting, even at begining of flight. Seat was dirty and worn out."
Cons: "You need to warn people there is no in flight entertainment!"
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Cons: "The service"
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Pros: "The food."
Cons: "The stewardesses don't smile."
Cons: "Seriously no leg room on long flight, uncomfortable, cramped Very delayed flight again."
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Pros: "One bag did not arrive."
Cons: "Their entertainment system relied on customer iPads! Software proved nearly impossible to install. Food service very slow."
Pros: "Friendly crew members"
Cons: "There was more kids then adults in the plane. The food was terrible, surged too late for a flight to a muslin country with almost everyone fasting on board. Once it was served, left side of the plane was served first while kids on the right side claming their meals and not understanding why they are not getting any. The bathrooms were dirty. No screens on board. The seats bead some upholstery work."
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "Air canada rouge is a no frills low price airline, I probably wouldn't fly with them again despite the price point for that long"
Pros: "very nice people, food ok"
Cons: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Cons: "Temperature too cold in the airplane Ipads to rent (no screens)"
Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Pros: "The flight was comfortable. The food was surprisingly good. Entertainment choices were varied and generous."
Cons: "My only complaint was that directions were unclear in the transfer flight. Travelers with a transfer in Canada did not have to go through the long customs line, but this was not at all clear, with signage or staff. It was a bit scary with a tight connection and a huge crowd at customs."
Cons: "need to use my peels ask for water -Never get it nasty smell from bathrooms"
Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Pros: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Cons: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Pros: "I got there"
Cons: "My luggage did not"
Cons: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Pros: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Cons: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Pros: "Crew was friendly."
Cons: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Pros: "Seats were comfortable. The crews were helpful."
Cons: "Cleaner bathroom on the plane."
Cons: "Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane."
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Pros: "The ticket was affordable."
Cons: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Pros: "More space that on competitors."
Cons: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Pros: "vegetarian dish was OK."
Cons: "entertainment was very poor. very limited selection of movies and tv shows."
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Pros: "Nothing, they cancelled my flight and rebooked me to another city"
Cons: "Everything. I had to buy 2 new tickets because they cancelled my flight"
Cons: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Pros: "Food and a good cabin crew on Brussels Air."
Cons: "No complaints"
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Pros: "Good priority boarding"
Cons: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Pros: "I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not."
Cons: "Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "it was just perfect, no complain"
Pros: "They have the funniest and engaging safety video I have ever seen"
Pros: "Good value, Staff were polite and helpful. On time."
Cons: "You have to pay for any drink and snacks in flight"
Pros: "Ok easy flight. Crew were great, really friendly:)"
Cons: "Seats to small, food humm? Dubious"
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Pros: "Excellent feature that shows your current trip progress on the world map. Excellent selection of movies. Excellent employees."
Cons: "The seat was alittle uncomfortable."
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Cons: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Cons: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "Flight was late and I almost missed my connection in Brussels"
Cons: "Over 2 hour delay"
Pros: "I had a comfy seat at exit row. The team was great."
Cons: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Pros: "The space between the seats was good"
Cons: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"
Pros: "On time boarding and the flight was in less time than expected."
Cons: "No leg room, my tray table was broken"
Cons: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "Nice crew"
Cons: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Pros: "Flight itself was fine."
Cons: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "Best business class for travel to and from Europe."
Cons: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Cons: "We found the crew to be abrupt in manner on both flights."
Pros: "It was a short flight, so it was appropriate."
Cons: "No free food and no entertainment. Boarded late."
Pros: "I loved the crew and the ease of boarding"
Cons: "I had a full day of flying, and there weren't any snacks made available!"
Pros: "The food, efficient crew"
Cons: "Awful boarding process, one person alone for all the passengers with another 3 around doing nothing, which caused the departure to take place more than an hour late"
Pros: "The crew was very nice but the seat is very small and the TV was broken, also the flight was delayed and we had to take a bus to the plane which was very unconfortable"
Cons: "the seat should be wider"
Pros: "Great crew."
Cons: "Flight was delayed by about half hour & so was arrival."
Cons: "Boarding was a complete debacle. There was no rhyme or reason and that led to it taking forever. The flight staff were rude and not very responsive. Among many things, they ran into a nearby elderly passengers seat several times with food/beverage carts and did not apologize."
Pros: "On time. Generous luggage allowance."
Cons: "Passport control in Tunis was very bad. Transfer process in Casablanca also not great. Tunis Casablanca leg was very cramped seat."
Pros: "I was eventually brought to my original destination"
Cons: "Missed my connecting flight because there was a delay in boarding. Staff did not make any announcement stating that people who do not have connections to please wait so that people in my situation can possibly make their original connection (neighbor same problem). Poor explanation for lost luggage"
Cons: "Extreme lack of communication about boarding. First flight was delayed and second flight started boarding and left over an hour later than scheduled, but again no communication to explain what was going on. Absolutely one of the worst flying experiences I've ever had. Would 100% NEVER recommend this"
Pros: "There was not a single thing that I liked about this trip/airline."
Cons: "Absolutely no communication about boarding after my flight got delayed an hour until I heard "final call." Missed my connection in Morocco and got another flight over 6 hours later with no accommodation. Terrible food and entertainment. Boarding started an hour later but no communication again!"
Cons: "Delayed nearly 4 hours with no actual updates during the entire process."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Pros: "Gate agents and Flight Crew were friendly"
Cons: "Everything else"
Pros: "Luggage allowance for sports equipment and delicious lunch"
Cons: "Single use plastic - time to eliminate for good."
Cons: "Sat on runway for 3 hours"
Pros: "They give us headphones"
Cons: "The crew need to be more pleasant"
Pros: "The crew on board was excellent"
Cons: "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"
Pros: "I boarded the plane feeling very ill and the flight crew went out of their way to ensure that I had food, water, and blankets to try to make my trip as comfortable as possible. Very much appreciated!"
Cons: "They canceled the flight without telling anyone including the airport. Airport staff was on the phone with them and said the flights canceled. Then we had to go to 3rd party service who really couldn’t do anything. I had to customer service in the States to finally book myself on another airline. The alternative was to fly to Casablanca and stay there for two days since the next available flight was the 15th. I would have to pay for the second night myself."
Cons: "I paid for an air plane, not a shuttle bus! I waited in the check in line for 2 hours and then they said they would arrange a bus from Marrakesh to Casablanca. So instead of 40 minutes flight, we spent 3 hours in a hot hot bus from Marrakech to Casablanca. And the bus was not even a comfortable regular bus. It was for 15 people shuttle ban. What is more surprising is that because they did not check-in us from Marrakech, and the staffs who put us on the bus did not communicate Royal Air Maroc in Casablanca, they cancelled our family flight reservations to the U.S.A. after we paid the full price! Oh...I forgot to mention that we could not have water or lunch all day long with young kids."
Cons: "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Cons: "Paying for luggage twice"
Pros: "Friendly staff"
Pros: "Crew was very nice and helpful. Food was better than usua Royal Maroc food. Overall good experience"
Pros: "The aircraft and the captain :), a lady"
Pros: "Plane was big"
Cons: "The flight crew was not professional, food was disgusting, in flight service was not good"
Pros: "The flight was smooth"
Cons: "Boarding took a long time and they checked my carryon luggage saying the overhead cabins were full but then i got on the plane and there were all empty. After i boarded, i noticed people with huge carryons boarding the flight with theirs."
Pros: "Customer service was great."
Pros: "My bags where opened and my items where stolen from my luggages"
Pros: "Nothing to note. Very basic. Price was cheap but I guess you get what you pay for."
Cons: "Bathroom broke, food is terrible. All bread. Female flight attendant had attitude as noted by several passengers."
Cons: "Some steward are very rude in behavior, seats are very uncomfortable, Mobile charger socket didn't work, etc"
Pros: "Seats on business class (dreamliner) but need for more ubs sockets Cabin crew Large variety of drinks Very large (maybe too) large portions of foods"
Cons: "Boarding with no attention to business class at baggage check and transportation to the aircraft Entertainment not including news Foods to be more diversified"
Pros: "I enjoyed not having anyone sit next to me because my seating was a little uncomfortable."
Cons: "That the air quality of the plane was poor, and the staff could have been more attentive."
Cons: "luggage did not come through from my connecting flight. very disappointed."
Pros: "Every things good"
Cons: "No comment"
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "Nice fight- inspire if my first aborted landing (turbulence forced the pilot to bring us back up) Professional crew-too class Free hotel for my 10 hour layover"
Cons: "They lost my luggage and it took me 4 days of constant follow ups to track it down"
Pros: "On time. Comfortable. Food was good"
Cons: "i have never seen more confusion in a boarding process. it seemed like none of the staff had any idea what was going on. right after boarding there was no paper goods in the bathroom nothings to use at all, they need to get things together.."
Cons: "Pain et viennoiserie glacial."
Pros: "The weather"
Cons: "All but the weather"
Pros: "Our flight was cancelled and no notice given. We were treated like a dog when we tried to get help from the RAM supervisor. I've been try for a week now to get a cancellation letter from the airlines so my travel insurance will rememburse me the extra $1800 I had to spend on new flights to get home. I was told by the airlines they may look at my case sometime in the next 30 days to give me the letter I need. Really! All you have to do is hit a key on your computer to kick one out. Never again with these guys!"
Pros: "Plane was like new, personal TV screens at each seat, food was actually pretty decent by airline food standards"
Pros: "Staff was friendly."
Cons: "The process of boarding was a mess. The people already seated at the gate were told to get back up and queue for an additional security check before boarding. Minutes after being reseated at the gate, the attendants suddenly announced everyone as boarding so everyone rushed to get their tickets scanned without instructions as to which rows or classes. Passengers were placed in a shuttle bus which was stalled for several minutes and once dropped off at the tarmac, there was only one attendant rechecking passports and seat tickets at the stairs leading up to the aircraft which led to more bottleneck and pushing."
Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."
Pros: "On time boarding"
Cons: "Long layover. Lights on most of the time."
Cons: "No respect"
Pros: "Crew, price"
Cons: "No entertainment."
Cons: "Even though we got the aeroport one hour before our flight schedulle.we were not allowed to embarke.so i have to miss the flight and pay 500 dollars extra.therefore,this is the last time i will travel with moroccan airline"
Airlines flying from Montreal Pierre Elliott Trudeau Intl to Gambia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montreal Pierre Elliott Trudeau Intl to Gambia
Masks required on board, masks provided on flights from Montreal Pierre Elliott Trudeau Intl to Gambia
Social distancing seating
Middle seats unavailable to book on flights from Montreal Pierre Elliott Trudeau Intl to Gambia
Testing for antibodies, testing for symptoms for flights from Montreal Pierre Elliott Trudeau Intl to Gambia
Waiving of change fees. Search flexible flights from Montreal Pierre Elliott Trudeau Intl to Gambia