Pros: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Cons: "TAP being on time and giving a reason why the flight was late"
Pros: "The crew was super nice. Everything went smoothly."
Cons: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Pros: "Efficient check in and polite crew."
Cons: "Real time information about departure and gate info for delayed flight would have been helpful"
Cons: "Incoming Delayed & outbound delayed 2 hrs as a result"
Cons: "The entertainment system did not work and could not be switched off. This issue could only be solved by the crew placing blankets over the screens. This happened both in my seat and my wife’s seat. I don’t think this is acceptable for very expensive business class tickets."
Cons: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Cons: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."
Pros: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Cons: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Pros: "Flight crew were nice plane arrived safely"
Cons: "They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags."
Pros: "The crew was amazing. Very professional, kind, and accommodating."
Cons: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."
Pros: "Belam cake was lovely !"
Pros: "Left on time, arrived on time."
Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"
Cons: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."
Pros: "Friendliness of ground and cabin crew"
Cons: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Pros: "Nice staff"
Cons: "Nothing to eat, not even paying."
Pros: "Flight was only 15 minutes late"
Cons: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Pros: "Staff were pleasant"
Cons: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Pros: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."
Pros: "Always the good attention."
Cons: "The delay of the flight without announcing it"
Cons: "The food was not available for the business class passengers and we had to take it from economy."
Cons: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."
Pros: "Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time"
Cons: "Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!"
Cons: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Pros: "Flight on time and safe Crew very pleasant"
Cons: "Cramped seating Boarding dreadfully slow"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Cons: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Pros: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Pros: "Cute meal already waiting for us at the seat when boarded"
Pros: "No issues, short trip, friendly staff, comfortable ride..."
Cons: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
Pros: "Just about everything"
Cons: "The connecting flights with BLUEJET"
Pros: "Great boarding process, friendly staff, the planes are newer and well-equipped, everything was on time, good food options on the plane"
Cons: "Limited leg room."
Pros: "On time and the plane may have been the cleanest aircraft I've ever been on."
Cons: "Nothing comes to mind. All in all, a very nice travel experience."
Pros: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."
Pros: "We are still alive."
Cons: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Pros: "+ quick and easy flight + Snack was okay"
Cons: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."
Pros: "Lots of room in the plane. And leg room!"
Cons: "Did not know until I got there that I had to pay for any checked bag."
Pros: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Pros: "No frills short distance flight"
Pros: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Pros: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."
Pros: "Not much"
Cons: "Very unorganized"
I wasn't able to log into the onboard wifi entertainment, but I fell asleep on the flight anyway.
Pros: "Crew was good. Seat was uncomfortable"
Cons: "Cushen worn out flat"
Cons: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."
Pros: "Professional, friendly crew. Good food."
Cons: "No in flight entertainment - SATA app, WiFi did not work."
Cons: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Cons: "Was delayed 4 hours"
Pros: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Pros: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Cons: "Food was sub par. Older plane without tv screens"
Pros: "Nice crew"
Cons: "Lack of entertainment"
Pros: "Flight crew was very nice."
Cons: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Cons: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Pros: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Cons: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."
Cons: "Expect major delays"
Pros: "Crew was very nice."
Cons: "Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding."
Pros: "IT WAS ON TIME"
Cons: "PACKED IN LIKE SARDINES"
Pros: "It was clean."
Cons: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."
Pros: "Did not enjoy anything about this airline or flight. Everything is so backwards"
Cons: "Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink."
Cons: "extremely small seating"
Pros: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Pros: "Professionalism presented in a relaxed way!"
Pros: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Cons: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."
Pros: "The flight itself was fine."
Cons: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"
Cons: "I was scheduled to fly and was delayed for 3 days in Boston. I am still waiting to hear back to be reimbursed for the taxis/ubers that I had to take to the hotels that were provided. The hotels were 40 minutes (1st night) and 1 hour (2nd night) away. There was no one available to talk at the airport and the line was ridiculously long. I had planned a trip for 2.5 weeks exploring Portugal and Spain and missed the Portugal portion completely because I was delayed in Boston. I finally gave up waiting and bought a ticket through a different airline so I could meet my friends and not miss any more of my trip."
Cons: "Service. Food. And the return was worse - they cancelled two consecutive flights with no notice, causing us to stay three extra days, incur connection fees, other costs, and they could care less. Wound up flying to Lisbon on Ryanair. SATA says no refund. Worst airline in the world. We would never go back to Azores, thanks to them."
Pros: "The staff were great and the flight was very steady."
Cons: "The seats were very cramped, more than any other flight I've been on."
Pros: "generally efficient"
Cons: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"
Pros: "Crew members were O.K."
Cons: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Cons: "See above comments"
Cons: "They sold me a flight jknowing it was delayed by more than 13 hours"
Pros: "The flight was on time!"
Cons: "Seating is ridiculously tight!"
Pros: "Free food and beer"
Cons: "3 hour delay and sizee of seats - SMALL pitch!"
Cons: "Long delay not on time"
Cons: "They lost my luggage."
Pros: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Cons: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Pros: "The crew is very friendly and helpful."
Cons: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."
Cons: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."
Pros: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Cons: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."
Cons: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Pros: "Crew was great!"
Cons: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"
Pros: "It was a economical flight. The food was pretty good as well."
Cons: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Pros: "Crew was attentive and it was a direct flight"
Cons: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Pros: "We got home alive. It was the first on time flight we had during of 4 flights with Azores air."
Cons: "Seats literally had duct tape on them. Food was atrocious. They only entertainment was the old two prone headphones and 8 looping crackly audio stations. On a calm day landing in in boston we set down one side of the rear landing gear, then the other, and squiggled down the runway. As the pilot didn't touch down early enough on the runway he had to really jam on the brakes. It was greeted with a round of applause because landing alive with azores air seems to be worthy of applause by the regulars... Least legroom of any airline. Bathroom was disgusting after 2 hr. Toilet paper was seemingly wadded up and stuck back into the dispenser. Nobody ever got new paper. Ran out of paper towels as well..."
Pros: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."
Pros: "Food was pretty good and staff was nice"
Cons: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Pros: "The price"
Pros: "very friendly crew"
Cons: "no on board entertainment Old plane"
Pros: "The exit seat."
Cons: "The entertainment system wasn't working. No blankets " day flight". The only choice for food was meat. I am a vegetarian. Plane was dirty. Boarding took forever."