Cons: "Everything was great"
Pros: "Comfortable and Clean"
Pros: "Same as other answe"
Cons: "Will never use Lufthansa again"
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Cons: "The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between."
Pros: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Cons: "No movie, no passenger loading from the rear."
Pros: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Cons: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Cons: "Too hot on plane but food was more ham expected and drinks were appreciated"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."
Pros: "Service, food, and entertainment was great!"
Pros: "On time, no complaints"
Pros: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pros: "Slept like a baby with no interruptions."
Pros: "I loved the personal screen with activities, cleanliness, and the friendliness of the staff! It’s probably my new favorite airline"
Pros: "Usual good service for economy class on this airline"
Pros: "Nice staff"
Cons: "A little too warm for me."
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Pros: "The Quietness of the trip. Enough to sleep."
Cons: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Cons: "The flight was delayed for the conditions of the weather although it was clear and nice upon our arrival. Then the airlines did not deliver our luggage and we had to wait for it"
Pros: "Service was good"
Cons: "The cabin was warm and couldn't control temp."
Cons: "Excellent service"
Pros: "Friendly service, everything very organized, calm atmosphere on board"
Cons: "Entertainment options pretty limited, personnel at check in for flight rather rude"
Cons: "They ran out of one of the meal options and then one of the meals later had sauerkraut which the smell of in the plane was overwhelming and made me feel unwell."
Cons: "You lost my luggage"
Pros: "The crew on Lifthansa is fantastic!!!!"
Cons: "There was no entertainment system, but it was a short flight! There was also a confusing bus to the plane. It was poorly marked and there was a point where the doors where closed and the bus was out front, we were all pounding to get through the door, then the bus drove off, we thought the my left us. 5 minutes later another bus came. We were fine, but the group of 8 did panick and had an unnecessarily stressful experience. Simple communication could fix it!"
Pros: "In some airlines, you experience a different standard from Europe to America, compared to standard from Africa. Luftansa did not compromise quality. The partner maintained the same. The booking from Kayak was excellent . The travel was seamless."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Lufthansa always has good service and amenities"
Cons: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "Greek managers who hate Macedonian flyers. On purpose he took our carry-on bags for check-in when I said that I had things that can be broken inside. Both bags were bellow 8 kg and we ware family of 3. Our bags were approved by Luftansa on check-in an we have them as carry-on bags from SFO. Two precious trophies was broken because of this. He did this when he saw our Macedonian passport although first the Luftansa lady said bags are ok. I will never fly with Agean Luftansa ever again."
Cons: "Snack and some complimentary wifi or entertainment"
Pros: "Everything was nice."
Cons: "Nothing to complain about."
Pros: "Not a lot."
Cons: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Pros: "On time"
Cons: "Free bags under Corbin"
Pros: "Seat was comfortable, food was surprisingly good."
Pros: "The crew was nice"
Cons: "We were boarding later than expected Which caused some stress with connection flight"
Cons: "2 н in plane, then tecnicans search and fix problems"
Cons: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Pros: "Environmentally mindful with some packaging"
Cons: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."
Cons: "Boarding was delayed. Missed the connection flight."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Pros: "Lots of movie choices."
Cons: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Pros: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Cons: "Missing luggage. WiFi spotty."
Cons: "My luggage did not make it despite the long layover in Helsinki."
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "Friendliness of staff"
Pros: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Pros: "The new Airbus A350"
Cons: "Onboard food and drink is quite expensive"
Pros: "All is satisified."
Pros: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Cons: "General airplane room issues"
Pros: "My flight was very pleasant and comfortable. It was one of the few times I was actually able to fall asleep on a plane. I also like that this is the first airline that served me blueberry juice which I thought was good."
Cons: "My only dislike was that we left 45 minutes late. Maybe it was not a good situation for some passengers who had to connect immediately, but I still made it in time for my connecting flight."
Pros: "All was great!"
Cons: "Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising..."
Pros: "The flight overall was okey. Pleasant crew."
Pros: "Not much"
Cons: "Food was terrible. Entertainment system kept breaking."
Cons: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Pros: "Headset did not work properly overall it was great"
Cons: "Headset receptacle did not work properly I could only hear in left ear"
Pros: "Liked seat size and spacing on the Airbus - better than American 777"
Cons: "I never get that flight."
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Cons: "very little leg room for anyone over 6 feet"
Pros: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Pros: "The fact the plane didn't crash"
Cons: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Pros: "British airways offers amazing entertainment selections on the Screens over 25, food was good"
Cons: "Check in line was terrible, I had checked in online but still waited over a hour to bag drop, service was not great either the flight attendants were not happy at thier job.."
Cons: "Small plane incredibly cramped for8 hour flight"
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Pros: "could change to extra legroom on the day without extra charge"
Cons: "no individual entertainment console, and only certain seats had power outlets."
Pros: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Pros: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Cons: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Pros: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Pros: "That they actually gave a meal."
Cons: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Pros: "They were accommodating and helpful, despite being overbooked and busy."
Cons: "We cannot think of one thing they could have done better. They were a very professional crew."
Pros: "The food and Cava were excellent. So were the friendly staff."
Cons: "Seats slightly too small, but thankfully not as bad as American Airlines on the way over: that was horrible!"
Pros: "I got me where i needed to go. The food was okay."
Cons: "Lost luggage, poor seats, poor entertainment."