The ground crew would not allow me to bring carry on. Sh on the plane while the seat next to me was empty and some of the overhead bins were available. I had to wait 30 mins for the luggage to arrive. There was no reason for it.
Iam satisfied with all this.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Pros: "Comfortable and Clean"
Pros: "The crew was awesome, super funny, excited, and helpful."
Cons: "The seat was incredibly uncomfortable."
Cons: "The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer."
Pros: "The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "The crew was very accommodating, Frequently offered water also."
Cons: "Can t think of anything."
Pros: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Cons: "No entertainment"
Cons: "Look like everybody to not know what they want to do"
Pros: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."
Pros: "Service, food, and entertainment was great!"
Pros: "I like everything. Everything orderly and perfect."
Cons: "The screen for viewing movies were not functioning all the time."
Cons: "Nothing! No movement in Jedda while refueling, gets the flight conferr"
Pros: "Food on flight lags a bit behind other major airlines. Crew very nice and helpful though."
Cons: "Boarding process at Tegel is archaic and inefficient. Gate area too small and without access to shops/restaurants/etc."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Meals and service"
Cons: "Cramped seats"
Cons: "You canceled my flight it was no one to reach by kayak will never buy tickets again from kayak"
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Cons: "In flight announcements not loud enough and did not come over the headphones."
Pros: "Flight attendants were great, entertainment system top in its class."
Pros: "Crew, food and enterteintment were good"
Cons: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Pros: "Crew carried out their jobs very professionally Entertainment selection was good"
Cons: "Lack of personal seating space"
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "The whole flight went in time and all was well..."
Cons: "But when we got to Barcelona we had to wait 40 mins to get off the plane and another 2 hours to get our luggage. The baggage handlers went on strike."
Pros: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Cons: "There is nothing to dislike"
Pros: "The whole flight experience was great. Flight attendants where very helpful and cortial."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Everything was excellent but the food could be better especially from Lagos to Frankfurt"
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "they gave me the special food"
Pros: "Boarding was smooth"
Cons: "More entertainment choices"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "Zone boarding"
Cons: "Very hot terminal quite sweaty"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Pros: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Pros: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Cons: "The flight was too short :)"
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Cons: "Delayed for almost 2hrs"
Pros: "Boarding was easy"
Cons: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Nice service by flight attendants"
Cons: "Late departure due to mechanical issues."
Cons: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Pros: "Alles goed"
Pros: "Air Canada was kind enough to give us a hotel voucher."
Cons: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Pros: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Cons: "Old planes,limited food"
Cons: "7 hours flight delay"
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Cons: "I did not take it."
Pros: "It was on time - no delays"
Cons: "Would have liked some snacks along with the drinks offered."
Pros: "Media and staff"
Cons: "No organization for filling planes. Worse than Rome."
Pros: "Cabin crew were really nice."
Cons: "The media selection was minimal."
Pros: "I liked the airport design at Montreal."
Cons: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Cons: "put on stand by, while this was a non required stop over to Brussels."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Cons: "Flight was delayed 40 minutes."
Pros: "Boarded and arrived on time."
Cons: "Too much waiting at Toronto airport"
Cons: "My tv didn't work"
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Pros: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Cons: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Pros: "Great short flight"
Cons: "Serve better food"
Pros: "Good customer service"
Cons: "I can not get my luggage for more than 6 months"
Cons: "Flight attendants didn’t respond to the flight attendant call button even once , I asked three of them to check my entertainment screen that was working . They all said they will be right back and never did . When I asked for water they pointed me to the water bottles so I can do it myself . Overall I felt like the service was horrible"
Cons: "Food and entertainement"
Pros: "Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service."
Cons: "No personal tv."
Cons: "The food options, the crew could have been friendlier and the seats were not too comfortable"
Pros: "The boarding was surprisingly fast and that was it."
Cons: "Better service ms all around."
Pros: "The crew was friendly and accommodating"
Cons: "The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty"
Pros: "Crew was very friendly and service was great."
Cons: "Bag didn't arrive, and representative who checked us in Tunis was not customer service oriented."
Pros: "The crew was so kind and easy going."
Cons: "I am still in Casablanca and my fly was weave"
Pros: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Cons: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Pros: "The crew was nice."
Cons: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."
Pros: "Nothing. I fly long haul international flights like this at least twice a year and this was the worst experience I've had in 10 years."
Cons: "Crew was rude, plane was uncomfortable, food was terrible, they canceled and rescheduled our flights for different days AND lost our luggage. Horrible."
Pros: "Food was delicious and crew was serviable."
Cons: "Clean the toilets more regularly."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now I wish that anyone can help find my bags. I will never book on royal ait maroc again"
Pros: "Plane had plenty of space, had 3 seats to lay down and sleep Brought my own food, was good decision Smooth flight"
Cons: "Personal TV broken, limited communication during delay at gate and before takeoff."
Pros: "Or was ok. Relaxed staff which was nice"
Cons: "Enjoy plane but wasn't easy selecting a seat"
Pros: "The crew was really nice. The person sitting next to me smelled terrible and made me feel sick to my stomach, so I approached a steward, who was very understanding and let me move seats. I ended up getting a whole row to myself since the flight wasn’t completely booked!"
Cons: "There was some disorganization at the beginning. I was not really sure what was going on, but we had to move gates and everything. It ended up being fine, though. The guy sitting next to me had horrible body odor, but a steward let me change seats. And a guy behind me was snoring VERY loudly throughout the whole flight, but that couldn’t really be helped by the airline."
Pros: "Hospitality and respect of the flight attendants. I had 11 hours layover and they made it seem like it was just an hour. My flight back fro Morocco to NY was a breeze. I will do this flight over again if I had the chance. Thanks Air Moroc."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Pros: "I had a flight booked and confirmed for 3/27/18 and upon arrival in Casablanca when I wanted to check into my flight I was told that there was no flight until 24 hours lasted. No help was provided and the customer representative was very rude and dismissive. I have a performance in Sierra Leone that I have missed and a lot of money spent."
Pros: "friendly service, excellent food, wonderful, safe landing"
Pros: "I liked the flight from jfk to Morocco. Comfortable and clean. The attendants were nice and helpful."
Cons: "I disliked the trip from Morocco to Banjul. Very cramped and the bathroom was filthy. Also there was no one at the gate to inform us of anything cocerning the connection. Just began boarding at shortly before departure time. There was also no room for my carry-on bag and so it had to go in the hull of the plane."
Pros: "This flight was pretty short."
Cons: "The flight was at an ungodly hour and extremely uncomfortable. I couldn't lean back because my seat was touching the knees of the man behind me. There was probably in flight entertainment for devices, but not seat back. The food was kind of gross: there appeared to be some very tough chicken in my beef."
Pros: "Crew was very professionnal"
Cons: "Non screens to watch a movie. Food was average at best. Need to improve on créativité.."
Pros: "How clean the airline was"
Pros: "Not much save ample leg room for a six footer"
Cons: "Lagos to Casablanca, check in was a nightmare, crew unfriendly almost rude, food poor, entertainment mediocre . Reverse was the case on Casablanca to London. I suspect this attitude was related to the skin pigmentation of the paying customers! Disgraceful!!!!"
Pros: "The eventual flight the next day was perfectly satisfactory in terms of food, service, and entertainment."
Cons: "I was involuntarily transferred to a flight the next day, with no warning (I was not told until I reached the boarding desk, after I had already waited for three hours since the flight was delayed). It was a stressful experience and I do not understand why the usual steps of asking for voluntary transfers and offering compensation were simply skipped over."
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "The flight staff went out of their way to help folks delayed to their connections. It might have helped."
Cons: "We were delayed with the whole gate area of people staring out the window trying to catch a glimpse of our plane. Not a good way to start the day."
Cons: "The crew, ground staff at the airport and the managerial staff are the rudest i have ever seen. They are not apologetic for delays ,flight postponements and any inconviniences they cause to passengers. I literally had a screaming fit to get some service."
Pros: "Food was good, crew were attentive, entertainment good, left and arrived on time."
Cons: "Royal Air Maroc refused to accommodate a name change on ticket a few days after purchase (and more than a month before the flight) where it was clear there was a glitch in their system- same named passenger listed twice. There should be other identifiers such as birth date or passport number requested, so this glitch would not end up costing the passenger more than $400 to rebook same flight."
Pros: "food is super!!! bravo"
Pros: "Ticket agent was very helpful."
Cons: "I can't do the check in on line"
Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."
Cons: "Pain et viennoiserie glacial."
Pros: "The boarding time was swift and quick"
Cons: "There are no entertainment on board the chairs don't recline properly"
Pros: "The food was decent for airline food and there was an empty seat next to me so I had plenty of room on the flight."
Cons: "Boarding was disorganized and chaotic. The crew was okay but felt like they didn't want to be bothered."
Pros: "Flight and crew were great"
Cons: "They lost my luggage and then to get it back? Zero customer service -I needed American Express to resolve the issue"
Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"
Cons: "Crew were rude and inappopriate Food was inedible Seating was uncomfortable Entertainment was nonexistent"
Pros: "boarding was easy, comfort was normal for an airplane"
Cons: "food was meh and cabin crew did not attend to people when they pushed the attendant button"
Pros: "The fact that at least one 23 kg check in luggage is allowed for any person, is a luxury. That was awesome to know I won't face more fees just for traveling with enough personal items for the trip. Not every flight or carrier provides food or refreshments either, perhaps to safe money, but when the customer experiences services like those that are provided in Royal Air Maroc, they will continue to come back and support the company, even when prices might go up a bit higher. People in general want to be treated with respect and I feel like each person in my flight received that. Thank you for a calm and safe experience."
Cons: "Getting to the airport in Casablanca is a challenge in itself, and I am used to rude or judgemental comments in Arabic when I am a single female traveler, but I do wish that during the boarding and unloading process, that judgmental comments from airport security be kept polite, discrete or silent. I felt like my check was more extensive then necessary."
Pros: "There was a really excellent fish tajine served on the flight to Tunis."
Pros: "The loading from the back of the plane was brilliant! The timeliness of the flight was nice! Staff was friendly and polite. They were very efficient & effective!"
Cons: "The food options were given as couscous or veggies but their was no specification as to containing met or what kind. Any entertainment whatsoever would be better for longer flights. The seats could be in beter repair and cleaner."
Pros: "Literally nothing"
Pros: "The worst company to do business with. I will never fly with them ever after left us stranded in london"
Cons: "Be professional and caring for their passengers"
Pros: "J’ai raté mon vol"
Cons: "Certes les billets sont achetés en ligne mais il faudrait une assistance lorsque les clients sont en difficulté"
Pros: "Nothing, only the facts that i arrived!!!"
Cons: "Don't ever work with Tunisair, there were 12 hours delays without a proper explanation or even sharing q single detail!!!"
Pros: "Clean plane, good captain. Quiet."
Cons: "Did not update flight status on board, flight was 2.5 hours late."
Pros: "The departure and arrival on time ."
Cons: "One piece of luggage was missing and the others were delivered after more than an hour !!"
Pros: "No shortcuts on food On time"
Cons: "Long Delays (1hr) to receive luggage Gross, unusable bathrooms Lack of water runs"
Cons: "6 hours late and the station manger a lady was not polite with the passengers. She was working against the reputation of tunisair."
Pros: "Good meal for a short flight."
Cons: "Everyone had to wait 1.5 hours after landing to receive luggage. Everyone was complaining to the Tunis Air baggage team at the airport, but they didn't do anything about it - just sat there doing nothing about it."
Pros: "The flight attendant got me milk for my coffee"
Cons: "Lined up as instructed by rows. An hour later we finally boarded (no announcement at all as to why) and they took lowest row numbers first. Complete mess, longest and most disorganized boarding ever."
Cons: "Check in was unable online."
Pros: "The boarding was smooth"
Cons: "One hour delay. Food very poor, it took staff a long time before taking back our plates, they were not strict enough with passengers that were walking around while flight on turbulence ..."
Cons: "Unable to Change meal into vegetarian"
Pros: "We departed fairly on time 2 meals provided"
Cons: "One Flight attendant was rude with passengers Not too much movies choice for a 9h flight"
Pros: "The food and choice of entertainment was ok."
Cons: "It was so hot in the plane, I was sweating and had to go several times to the back of the plane to get a bottle of water. Unfriendly personnel no notion of good service"
Cons: "The flight was late, again, although this time by only an hour and 20 minutes. Food was all meat-based so not suitable for vegetarians. A family's young toddler threw up on the flight and the crew merely passed him some napkins but didn't even help clean or disinfect, so the entire flight smelled like vomit. As usual, another terrible experience with TunisAir."
Pros: "We arrived"
Cons: "Initial delay from 7:30am to noon. Then, to arrive at airport and see the plane was delayed even longer, until 2pm. Older aircraft, stained seats, and on the return we bounced round quite a bit."
Pros: "seat selection was good."
Cons: "Tunis Air seems to frequently be late for boarding and take off"
Cons: "Boarding was a mess. Take off was late."
Cons: "No reasons / appologies were given for a 2 hours delay and explanation for a change of route (to Tunis instead to Abidjan)."
Cons: "Below average food and cleanness"
Pros: "Leaving on time, which doesn't often happen with this route and airline."
Cons: "NO SAFETY DEMONSTRATION. I've never been on a flight without one, till today. A uniquely unappealing meal. No milk or even powdered milk for coffee. When you ask, they say they'll bring it but don't. Waiting an hour for luggage because there's a "shift change" - this despite several arriving flights."
Pros: "Full meal provided on just a 1 hr flight!!"
Cons: "The aircraft was an older model...did not have the ameneties of current passenger aircrafts."
Pros: "It was on time, very professional, food delicious, coffee, tea , nice crew, for a 2,5 hours flight! We don't see that old times services anymore. I loved it."
Cons: "Fligt always late. Airplane dirty."
Pros: "Not a single thing."
Cons: "The plane was late arriving so we were late leaving. Literally the most disgusting and dirty plane I've ever been on. Horrible "food"."
Cons: "Late. Late. Late. For little reason."
Pros: "Overall a good flight."
Cons: "The flight took off an hour late."
Pros: "Flight attendants were pleasant"
Cons: "Delayed...again. Filthy plane that is falling apart. Hate flying Tunis air."
Cons: "I lost one my language, they still couldn't find it, the way the people handling my claim was not acceptable,"
Pros: "the cheapest fare"
Cons: "2 hours late going. 1 hour late returning."
Cons: "The flight was delayed 30 minutes because the cleaning crew was too slow"
Pros: "Flight was over an hour late but good service and friendly people."
Cons: "The flight was delayed by 3hours. Nobody gave us any explanation, nor did we get any excuse from any one. The crew did not apologize neither or at least say they were sorry for the delay. As if it was completly normal for them! After this we had to wait one hour for the lugage to be finally distributed on the rolling carpet. And again zero explanation nor apologies. This glight costed 200eur for a one way flight that lasted 40minutes between sicily and tunis. This company is a shame for the country!"
Pros: "Courteous staff and reliable service"
Cons: "If only Carthage airport in Tunis had more immigration officers working. They raise costs in carriers but cannot hire a few more officials to work the immigration lines. This results in huge delays even if flights are on time."
Pros: "The flight was OK once it started"
Cons: "The flight took off 5 hours late and we arrived in Tunis at 0400 instead of 2310."
Pros: "I like that Tunisair made an exception and checked me in and let me get on the flight even though there was only about 40 minutes left for my flight. That's because as it I only was supposed to have 1:20 minutes between my flights. I didn't know I had to change terminals after arriving in ORYC didn't know I'd have to go through security again, two customs (one to get in and one to get out), it was pretty wild, have no idea how I made it. My bag didn't make it, of course."
Cons: "My baggage never arrived. And you have to go pick it up, they don't bring it to you after it turns up. Creates a problem when you are staying in Hammamet but landed in Tunis."
Cons: "The flight was delayed almost 2 hours with no explanation. This seems to be very common with Tunis Air now. The plane was so old I actually felt afraid. Meal was bland. The take off and landing were incredibly rough. Overall this flight was poor. The one bright spot was kind flight attendants."
Pros: "Non stop flight. It takes only 1:45 minutes"
Cons: "Almost everything"
Pros: "Nothing !"
Cons: "Everything !"
Cons: "My cabine suitcase was accepted in Tunis and almost refused in Brussels..."
Cons: "4 hour delay on a 2 hour flight with very little explanation!"
Cons: "Huge unexplained delay. Old plane. Surly service."
Pros: "It was timely"
Cons: "The airline doesn't make you feel like family or home."
Pros: "No delays"
Cons: "No frills"
Pros: "No charge for bags, drinks or Lunch."
Pros: "It was ok."
Cons: "They didn't tell me that the laggage weight was limited to 32 kgs which created a lot of inconvenience. Be prepared to pay for anything more than 23 kgs."