I liked the reliability. I liked less the chair comfort...
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
I did not like I have been charged for my carry on
It was very good but no tv but the experience was great
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
Nice complete meal included and great services. Plus the plane was very clean.
The plane was pretty full, and we dis not have any includes meal for our 4h30 flight? And on-board entertainment wasn't available, there was no TV or plugging to charger your device on the plane. They told us to download an app if we wanted to watch movies but it never connected, that was a disappointment, the r we st was very good though and the crew were really nice!
Not necessarily a Transat issue but it took 2 hours to go through immigration. Tried to reach out to Transat for resolution but was unable to reach an agent.
Everything was better but france airlines more better than them
Good leg room for people of all sizes. Pleasent crew.
WE didint profit of food , but for the other think all was good
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Too cramped up for the better seats I paid for.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
All great. Very efficient. Good emails that kept us in the know
My original flight was canceled the day before due to mechanical issues. I had to rebook and spend $129 for a night at the airport Comfort Inn.
Cancelled flight, had to rearrange plans independently and no vouchers offered
lack of older, great films. Too many child-oriented films. Calculate your % of children passengers, which will be minor.
Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
Multiple delays and gate changes resulting in arrival with a 5 hour delay.
Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?
The flight was smooth, the plane was spacious and clean, the staff was kind and the food was decent.
As mentioned before the fact that my paid-for aisle seats had been changed to non-aisle seats is unacceptable. Happily one staff member at the boarding counter did correct it before the flights, otherwise I would have been forced to submit a formal complaint. If it happens again on return flights, I will put in a formal complaint.
Switching on “fasten seat belts” seems to be misused to restrict service
Need better TV shows like other AC flights. Has only 3 episodes of shows which isn’t helpful on a long flight.
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
Paid for first class and was surprised that the seats were the same in economy except no one was in the middle seat. I expected an actual first class seat.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.
Captain handled the precaution of return to stand very well.
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,
