Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Cons: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Pros: "The crew was nice"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "The male in the crew was fantastic!!! As always love the entertainment options."
Cons: "Uncomfortable. Stuffed between two large men."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"
Pros: "The Grand junction staff is always great."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Cons: "Engine problems-2 hour delay"
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
easy. no problems. clear information.
Pros: "Comfortable and Clean"
Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Impossible to do beter."
Cons: "Entertainment system on LH flight was slow to react and frustrating."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Cons: "Luggage was lost."
Pros: "Relaxed trip. We were well cared for. Again very good staff"
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Cons: "The flight got delayed and it was a nightmare for my handicap old mom."
Pros: "Service, food, and entertainment was great!"
Cons: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Pros: "The good think is that it reaches on time . The crew staff is very good food is good to overall it a good exprenice to travel through this airline . I like it"
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "I like on time departure, fast boarding and fast disembarkation."
Cons: "Flight attendants passed only one time with water!"
Cons: "The vegan meal. No airline appears to know how to make a healthy and tasty meal."
Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Pros: "Attendants were impressive. kind and so willing to serve."
Cons: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."
Pros: "Flight left on time, crew as OK"
Cons: "you'd. have to pay extra to check in luggage, not what you expect from Lufthansa. Though no problem for us, since we didn't need to check in any luggage."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Crew was good."
Cons: "Not on time. Lost luggage."
Cons: "Food Crew appearances"
Cons: "a member of the crew took my carry on luggage and I never had it back"
Pros: "Comfortable, new aircraft. Good on-board service."
Cons: "Lufthansa should allow seat selection in advance. Other competing carriers do, without a fee (including Brussels Air), and it detracts from the experience to have this uncertainty."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "The comfort of the seats, though it could have slightly more leg room"
Cons: "Food was horrible"
Cons: "The check-in team at Austrian Air insisted I could only take on a single carry-on, even though I'd come with two. Should be one above and one below."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Cons: "Flight got cancelled"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "Everything was good"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "Wifi on Board"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Very friendly crew"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Cons: "Amesterdam airport employee was really rude"
Pros: "Everything. A truly faultless experience!"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Flight was quick, professional, friendly."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "Everything On time Didn’t missed our connection Good"
Cons: "I don’t know"
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "The movies"
Cons: "So far so good"
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "We were late getting to YUL because of traffic, and a West Jet employee went above and beyond to make sure we made it on our flight even though we missed the cut-off time."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "Very smooth flight!"
Cons: "None. All is great!"
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Cons: "Staff was rude and lazy."
Pros: "The flight comes into Vancouver at a very good time."
Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The staff are always super friendly on Westjet."
Cons: "The entertainment system is terrible. It does not work on my laptop and they sell out of ipads quickly."
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."
Pros: "I liked that the pre-ordered food was given at the beginning of the flight."
Pros: "Customer focus and service"
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Great service, on time, comfortable seats."
Cons: "Could improve the snacks quality."
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "all the service was very good to us"
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "Nothing. Lost money on flight"
Cons: "Refunding our flight and not stealing our money during the pandemic"
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Cons: "The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth"
Cons: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Pros: "Lunch was tasty. Crew was pleasant. Boarding was easy. Entertainment offered was excellent with a large range of things to watch/listen to. Flight was on time."
Cons: "Blankets were not offered to passengers, I was disappointed by this."
Pros: "The price."
Cons: "You have to pay for confirmed seats, and the seats are uncomfortable. No free beer or wine on international flight and the ticketing in Dublin was SUPER slow!"
Pros: "It was a quick, short flight."
Cons: "My bags did not make the connection, which is crazy considering I was in Dublin for about 7 hours. It was not a quick layover, and my bags should have been on the plane with me."
Pros: "The seat was broken, The temperature was freezing and despite asking 3 staff members nothing happened to sort out the situation."
Cons: "several thinkd as above"
Pros: "The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone."
Cons: "Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best"
Pros: "Low price via broker"
Cons: "Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade. Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again."
Pros: "Staff were great both to and from our vacation spot. This was my first time flying Aer Lingus and I was more than satisfied with the experience."
Cons: "Seats are always a little cramped when flying coach but that's in the plane design not to do with flight service."
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Pros: "Crew outstanding"
Cons: "Boarding is outside."
Pros: "Everyone at Aer Lingus from the people at the gate to the flight crew were very courteous to my mother who had to use a wheelchair."
Cons: "The meals were very good to both the choices had mushrooms in them which I don’t care for. It would’ve been nice to of had a choice they didn’t have any mushrooms in them."
Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Pros: "Excellent price and great service"
Cons: "Not a lot of legroom"
Pros: "They had vegetarian options for food."
Cons: "I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell."
Pros: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Pros: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."
Cons: "Mechanical issues"
Pros: "Flight was incredibly smooth and on time."
Cons: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Pros: "TVs on seat-backs, good selection of movies and television, USB charging outlet on seat-backs"
Cons: "Every seat came with useless headphone sets: the jacks were for an older model of plane. Flight attendants warned passengers that they had some headsets that would work, but were keeping them reserved for children, so not to bother asking for them. Flight took off more than 3 hours late and airline took no responsibility for delays. Blamed LAX contractors for everything. The airline is responsible for who they do business with. Because of takeoff delays, food and beverage service was also badly delayed. Had to beg for water several hours in, and was brought a single small cup."
Pros: "Food was good. Entertainment selection was also good."
Cons: "BUT. Entertainment got suspended a few times it was very annoying. Flight attendants passed right by us and almost forgot us"
Pros: "Staff and service"
Pros: "Great Plane, Fantastic service. Did their best to take care of us. Provided us with vegetarian meals and requested and plenty of drinks, including wine and beer."
Cons: "Boarding a bit disorganized, but this seems to be an issue with most flights."
Pros: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Cons: "The entertainment system is slow and the selection of films to watch could be better."
Cons: "did not provide cover outside when boarding plane. luggage was not transferred and took over 36 hrs to retrieve even though there were multiple flights same day."
Pros: "Prompt Rebooking. The new schedule was better the original schedule with fewer connections."
Cons: "My original flights from Dublin to London and London to Munich were cancelled. The booking agency Webjet did not inform me about the cancellation. I noticed changes to my schedule three days before the flight and requested a rebooking. The entire leg to Munich was rebooked by Webjet but again I had to call and ask for an update since they don't issue a second round of confirmation emails."
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Cons: "The aircraft was very cold."
Pros: "The customs clearance out of Dublin is fantastic. Boarding was smooth. The pilot was very communicative and informative. The legroom, even with the electrical box was fine. The food was quite good and served piping hot."
Cons: "Unfortunately we had one grumpy flight attendant who sighed and rolled her eyes a lot. Too bad as all the other flight attendants were great. The seats were hard for such a long flight. The tv monitors had a lot of difficulty but finally worked. The sound was not good and made it hard to hear the dialogue."
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Pros: "Hostesses were pleasant, food was ok."
Cons: "Seats uncomfortable, on flight entertainment system did not work consistently."
Pros: "Not much. I'm always grateful for safe travels."
Cons: "Their cc machines couldn't process America credit and debit cards (I was one of 5 ppl in my row that had the same problem). When I paid w euros they didn't have change, said they would bring if before I landed and never did. This happened both to and from EU. Additionally the internet didn't work AT ALL and none of the attendants had a Clyde as to how to set it up. Finally, the attitude at large was dismissive, the idea of customer service is clearly not one Aer Lingus has embraced."
Cons: "Poor gate service, insufficient information on flight, which was flown by Aer Lingus."
Pros: "Good company good films and service"
Cons: "Some of the food"
Pros: "I haven't flown international in a while so enjoyed the free movies. The staff were good. We were given both pillows and blankets which was nice but kind of got in the way when not in use."
Cons: "Could have had better music choices. We are certain that when we booked the flight we chose seats but wasn't on any sites or emails we received. I really like an isle seat but did not have one."
Pros: "The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer."
Cons: "I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable."
Pros: "The opening of a rear exit door. Using the stairs and then walking across the tarmac to get to the terminal is much better than wasting a lot of time waiting to use the jetway."
Cons: "no real problems."
Cons: "Everything from start to finish incompetent."
Cons: "The seats are extremely small and narrow. God forbid you need to get up mid flight."
Pros: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Cons: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Pros: "* Easy check-in * Friendly, helpful customer service representatives * Smooth landing * On time arrival * Great flight staff"
Pros: "Great entertainment and food."
Pros: "Absolutely nothing wrong happened on the flight, and that's good"
Pros: "1. The staff was very friendly but hampered by poor food and water planning. 2. The airline's name is humorously suggestive."
Cons: "1. We were informed by CDG's website that international travelers should arrive 3 hours before the flight. Our flight was at 10:20 AM. We arrived before 7 AM. There were 4 people in line ahead of us. No one from Are Lingus arrived until 7:45. There were no apologies, no friendly welcome, just officious personnel who could have cared less about us. We had had a problem at JFK on our flight out and we were told to expect problems on the return. The clerk separated me from my wife and sister (who needed a wheel chair) and then issued us boarding passes only for the flight to Dublin without explanation. I waited in a line at the gate for another 2 hours to straighten it out."
Cons: "I didn't like that the airline lost my luggage for 4-5 days and was completely unresponsive when I tried to contact them. Then I understood that my flight returning was being cancelled because of the French striking. There was only one person working at the desk in the Madrid airport and when I tried to call Aer Lingus, I was notified that their offices don't open until 9:30 a.m. Someone should already be working if there is a flight scheduled to be leaving that day at 10:30 a.m.. Last, I have never experienced as much turbulence on both of my flights to and from Madrid in my entire life of traveling. Areas to improve: Comunication Accountability Responsiveness Reliablity"