Daily cleaning, installation of cabin HEPA filters on flights from Montreal to Kigali
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|April||Best time to beat the crowds (19% less expensive on average)|
|December||Most popular time to fly (27% more expensive on average)|
Average price round-trip
|C$ 1,279||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 872||or less|
Good deal one-way
|C$ 653||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 16h 50m.
In the past 3 days, the cheapest one-way tickets were found on KLM (C$ 813) and Multiple Airlines (C$ 1,430), and the lowest round-trip tickets have been found on Qatar Airways (C$ 1,150) and Multiple Airlines (C$ 1,220).
When flying out of Montreal you will be using one of these airports: Montreal Pierre Elliott Trudeau Intl. You will be landing at Kigali Intl, also known as Kigali Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Montreal to Kigali.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kigali from Montreal is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kigali with an airline and back to Montreal with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kigali from Montreal up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "Boarding its took along , food it's bad"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "They are the best and air Canada should learn from them"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Pros: "Great crew"
Cons: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."
Pros: "Crew was amazing and food was Delicious as compare to other airlines."
Cons: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Pros: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Cons: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Cons: "food options exhausted pls tell ground catering to provide more food"
Pros: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Pros: "The seats have great leg room and recline nicely"
Cons: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."
Pros: "Staff was outstanding"
Pros: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Cons: "Good service"
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "service and staff was polite & friendly"
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "The staff"
Cons: "As always the space"
Pros: "The food was amazing. Thank you!"
Pros: "It was a direct flight with good food and movies to choose from"
Cons: "Small cramped seats in economy"
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Cons: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Pros: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Pros: "Comfortable and easy"
Cons: "Departs in early morning"
Pros: "The entertainment was great."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
Pros: "Food is awesome and plentiful. Crew is great. Plentiful entertainment options."
Cons: "The economy seats are just not comfortable. The entertainment system is glitchy"
Cons: "Without internet"
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "Friendly and helpful crew"
Cons: "Food and spaces between seats"
Cons: "Foddd no gud"
Cons: "Them good"
Pros: "Very friendly crew Decent food Excellent airport"
Cons: "List friendly check in process At the check-in counter, he falsely claimed that he couldn’t accommodate a husband and wife together. I’m sure they could’ve Done better"
Pros: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Cons: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Pros: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Cons: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."
Pros: "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Pros: "The staff is very friendly and helpful"
Cons: "Everything was good"
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pros: "Attendants were very nice."
Cons: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Cons: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Cons: "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
Pros: "Super staff"
Cons: "Bad WiFi connection"
Cons: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Cons: "Reaction of crew to passengers call needed improvement."
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "The food and the crew were great!"
Cons: "The way they do boarding makes you feel like you are being loaded onto a cattle car."
Pros: "Professional and friendly staff"
Pros: "Service, timing of flight, entertainment system."
Cons: "There used to be more variety of food choices."
Pros: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Cons: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Pros: "Will definitely fly Turkish Airlines again!"
Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Pros: "Excellent customer service"
Cons: "Excellent customer service"
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
Pros: "It was not expensive"
Cons: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "Everything was great, smooth, professional and above expectations."
Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"
Pros: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Cons: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
Pros: "Nothing. Had to cancel didn't go"
Cons: "That they changed the flight schedule twice making it impossible to go."
Cons: "See above"
Pros: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Cons: "There is always some kind of delay. And danger of bags not arriving on time"
Pros: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Cons: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
Cons: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pros: "The flight was spacious, and the flight smooth."
Pros: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Cons: "Leg room for the seats were a little tight."
Pros: "Direct flight, well priced, good food & service & entertainment."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Still don’t have my luggage yet"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "All of the less than good, obvious!"
Pros: "The crew."
Cons: "The time between flights."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "Not being 1 hour late"
Cons: "Too hot inside the aircraft"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "Late departure. Rush to connect."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "Long haul flight made pleasant by KLM"
Cons: "Not enough leg room"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Cons: "The streaming service didn’t work"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Great service"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Good efficient flight crew friendly and helpful"
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Great crew n comfort."
Cons: "Was really a great experience from start to finish."
Pros: "Short and timely. Flight attendant was great with kids."
Cons: "Water could have been served complementary"
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Cons: "We took off late"
Pros: "Made up tons of time en route."
Cons: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."
Pros: "Food and a good cabin crew on Brussels Air."
Cons: "No complaints"
Pros: "Great service, food and entertainment."
Pros: "Good priority boarding"
Pros: "Kindliness of crew"
Cons: "Impossibility to by drinks or did with bank cards"
Pros: "it was just perfect, no complain"
Cons: "They didn't served me food"
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Pros: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Cons: "Food and seats"
Cons: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."
Pros: "Airplane was clean and service was attentive. Food was good and served hot."
Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"
Pros: "The seats had more leg room that similar sized planes on other airlines."
Cons: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Pros: "Clean and somewhat comfortable"
Pros: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Cons: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Cons: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Cons: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Cons: "We got stuck on the plane for an additional 5 hours before take off because of the smallest amount of snow. Even knowing how much extra time they did not load any extra food on the plane. We finally took off only to be rerouted to Lome instead of Accra which took an additional 2 hours. The whole thing took an extra 7 hours. From 11am to 12:55 pm we were provided only 1 meal and ice cream. The staff were not apologetic at all, they said if we wanted to be mad at someone it should be the weather... They should probably go back to customer service school."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "The food served was wonderful, as well as service."
Pros: "The plane was clean and on time."
Cons: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"
Pros: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Cons: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Pros: "Direct flight"
Cons: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Pros: "USB socket and decent selection of movies, music etc."
Cons: "No wifi and no electrical socket. By row 43, they ran out of blankets and dinners other than beef. The check-in website looked like it was from the 1990s. When I had to pay for a second bag at the airport (IAD) on the outbound flight, it took 15 minutes. When I came (BRU), they told me to wait in 3 different lines, wasting 30 minutes, before I got to the correct line. Then board the flight to return was a 45 minute delay. It's like these guys were totally new to the airline business."
Cons: "All of it. Missed an event because of their delay. An event I paid for."
Cons: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Cons: "Never flew it; had to transfer to Lufthansa flights."
Pros: "I hated that I had to do my own check in, the flight check in and the luggage dropping. I was unsure as id I had done it correctly, and even after the staff revised my luggage drop reciept, the luggae was not delivred appropriately. The flight was delayed, which made me have to o rush all over LHR, where I pretended to have breakfast."
Cons: "Unpolite and stressed, rushy staff on board. On top of that, all the running throgh costumes and pretty much the whole LHR airport, and what I hated the most was my luggage arriving 12hrs late."
Pros: "good service clean"
Cons: "waiting a long time for luggage"
Cons: "the airbus apparently has warm spots, and could not avoid being too warm for international flight. Once arrived in Malaga, Spain, no signs whatsoever telling me to go to different baggage belt to find my luggage."
Pros: "The entertainment and the crew was great. The plane was of good size."
Cons: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."
Pros: "Crew was polite, helpful, and professional. Food was very good, and more frequent than on some other transatlantic flights."
Cons: "Seats were not very comfortable--much less so than with other airlines on transatlantic flights. Also, the bathrooms were not very clean, and needed more attention during the flight. At one point, the toilet paper had run out and it was never replaced."
Cons: "Very poor management of flight changes with Brussels Airport being closed. We had to book a whole new flight and are fighting to get refunds for the flights that eventually didn't even happen."
Airlines flying from Montreal to Kigali have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montreal to Kigali
Masks required on board, masks provided on flights from Montreal to Kigali
Social distancing seating
Middle seats unavailable to book on flights from Montreal to Kigali
Testing for antibodies, testing for symptoms for flights from Montreal to Kigali
Waiving of change fees. Search flexible flights from Montreal to Kigali