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Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Cons: Baggage was extremely delayed. Boarding and take off were delayed too

Pros: Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks

Pros: The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!

Cons: Nothing.

Cons: The experience was excellent.

Cons: You cannot register your luggage in advance. Bugged system for printing or mobile boarding passes.

Pros: On time, good boarding process.

Pros: None stop flight

Cons: Delay and unorganized boarding.

Cons: Advertised October Pink products but did not have them for breast cancer support

Pros: Entertainment system

Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.

Pros: The sear was messy they didn't clean it it was full of pieces of bread.

Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices

Pros: NOTHING

Cons: Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive.

Pros: Entertainment

Cons: It could be very nice to notify that selecting seat will be charged. I will not Purchase United airline any more. Even it’s code share.

Cons: The internet connection was terrible i was not able to see anything that was being offered

Pros: Service was friendly

Cons: Food from Dulles to Munich was one Of the worst dishes served on the overseas flight

Pros: Lovely staff, new plane, great entertainment options

Cons: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again.

Cons: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Cons: More communication on the flight delay

Cons: Got delayed

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Pros: Everything but the smiling, smile more !!

Cons: everyone needs to smile more. This is the job they chose, a smile goes along way!

Pros: The Crew was amazing The seat was not comfortable at all Had a broken back rest

Cons: Fix the seat Broken back rest aren’t comfortable

Cons: The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing.

Cons: I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation...

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Cons: Refueling took over an hour.

Pros: Crew was great

Cons: Lots of screaming children. Not much to be done about that.

Cons: Got delayed

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Cons: Long time with taxiing on both ends. Flight was delayed as well but landing on time

Pros: Easy flight

Pros: The crew was great. Not some of the gate agents.

Cons: Re-routing us better not to miss the flight.

Pros: Flight crew was great, smoooth flight,

Cons: You cannot register your luggage in advance. Bugged system for printing or mobile boarding passes.

Pros: Smooth price getting boarding pass and we were anytime sit together

Cons: All good

Cons: The experience was excellent.

Pros: On time, good boarding process.

Pros: Very professional.

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Cons: Refueling took over an hour.

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Cons: Snacks were poor and lacking.

Cons: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Cons: Delay that caused us missing the connecting flight.

Pros: amazing crew, very clean

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Pros: Just the crews

Cons: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: Boarding went well.

Cons: Crew could be more attentive. They avoided passengers most of the time.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: Good boarding and on time departure.

Cons: Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move.

Pros: I like nothing!!!!!

Cons: My flight was canceled and company didn’t give any other flight.... any compensation for it....

Cons: This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees.

Cons: The experience was excellent.

Pros: Lots of movie choices

Cons: Filthy plane, one rear lavatory out of order, the other lavatory was dirty from the start of the trip, one of our displays was inoperable and when the crew promised to look into resetting they never got back to us. Just a disappointment compared to other airlines we have flown.

Cons: The flight was delayed for approximately 3 hours for mechanical problems.

Pros: Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination

Cons: Everything was terrible.

Pros: Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route

Cons: In flight entertainment should be upgraded to on demand

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Cons:

Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.

Cons: Faster baggage pickup at DFW

Pros: They were nice. They listened

Cons: No screaming children

Pros: good service

Cons: More leg room

Pros: Everything was great.

Cons: Nothing. It was smooth and efficient.

Pros: Crew was nice, boarding went smoothly.

Cons: As always, seats are very tight and not super comfortable... but that’s true for all airlines these days, unfortunately.

Cons: I got two basic economy seats and no seat assignment until after other passengers had already started boarding. The gate agent showed up late so it was a hassle to get to the counter and find out where I was sitting. Then there was a long backup on the gang way, and we still couldn't get on the plane. We were delayed sitting on the tarmac for an extra hour, the crew could have given us drinks or snacks then.

Cons: We waited nearly TWO hours in line to check in our unaccompanied minors.

Pros: This was a full-size jet, and the seats were more comfortable than those on the regional jet.