Low season | January |
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High season | May |
Cheapest flight | C$ 800 |
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Flight was delayed by 3 hours while sitting in the airplane or runway. Luggage did not make it on plane and 6 days later I still don't have it.
6 hour delay including one after we were boarded. Horrible experience.
The Gate Attendant @ Gate B36 was rude The flight was good but the entertainment system was not functioning as expected. The snacks were ok but could be better The flight crew was excellent.
Don't need the male flight attended lecturing. The whole plane on how to act when there was no problems.Other than that everything was great
Did not get a vegetarian option in 1st class and the video was not working.
Flights were terribly delayed. I was at At,anta Airport for over 4 hours waiting for my connection.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
Delay, luggage didn’t arrive. Had to go the next day to collect it
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
More room for carry-on. Or having people bring correct carry-on.
I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.
To be honest, nothing went well. Our flight was cancelled and we had a total nightmare trying to find out information of what to do. We had $2000.00 in frozen fish that we had to locate and then fight with Air Canada to get a hotel for the night that had a freezer. It took over 5 hours to resolve and 5 levels of management. We went from the customer service desk to a manager, to a lead manager, who had to contact Toronto, who had to wait for an answer from another level of management as to whether or not they could put us up at a "business class" hotel since it was the only option and we were "econo class" passengers. The vouchers we received for food barely bought a supper and breakfast and although the hotel was nice, our fish was definitely not cared for from start to finish and after a once in a lifetime fishing trip to have it end the way it did was such a disappointment and Air Canada, well, they really didn't care.
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.
I called to put a stop to this ticket because it was fraudulent. Nobody stopped it. Then they sent me to Mastercard to fight it alone. Thanks (Sarc) to everyone who helped facilitate fraud and would not dare attempt to stop it.
What a bad service not nice staff The luggages was lost (hopefully not stolen) when talked to person at Calgary airport he said Ahhhhh don’t worry it happen all the times I have been told Air Canada is not a good airline now am sure it is very bad
We were held in customs while someone was checking on all.passengers on flight. We were released with very little time to get to our gate! Very frustrating!
Ground crew at checkin in Hyderabad airport was terrible, they seem to be intent on being a pain to passengers. Folks made a huge fuss about size of backpack and made me rearrange contents to make it fit in the sizing slot. All for a flight that is 60-70% full.
Food options in Economy class can be improved. The headphones on the entertainment system only have a single earphone active, this can be improved.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Not a great experience. Food was very poor. Overall experience was mediocre to poor.
My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.
Boarding was haphazard after people with small children or walking difficulties
Good flight overall But aircraft is little old- 747-400. Hence it is spacious compare to newer 787 dreamliners Asian vegetarian food was reasonably good
This flight was operated by Air India and it was good experience
The check in staff was excellent. Some of the ground crew at Bengaluru airport that Lufthansa has outsourced to are terrible. The airport security removed my 2 power banks and set it aside from my check in luggage but they ground staff refused to go pick it up despite the airport security confirming it’s waiting for them to pick them up. I was very disappointed by their utter disregard for customer service and unwillingness to help me.
Entertainment system have to be updated. Allied partners charging money for alcohol - in fact international flight.
It was a great experience. I did find that some menu options were not available, which was a bit surprising, but over all a wonderful experience.
This flag ght was cancelled at 3:30 AM the morning of departure! My son and I were nearly stranded until BA rep at airport found me alternate flights home. I had paid for seat upgrades, $75 for one suitcase, had no gluten-free food, had to arrive home at JFK instead of EWR, where my driver would have met me. That day was a pure nightmare!
I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together
The flight was delayed, and delayed some more. But there was more room on this plane than the one that flew oversees! There was no food or entertainment, but that’s ok, it’s a short flight
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
Bad. Bags are missing, there was no wheel chair assistance provided
Everything could be better. Really poor airline service. No communication. Overall rude staff.
Food could have been better. It was much better on the LHR to SFO leg than on the return leg.
The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!
Better and more attentive crew and more food options. Leg space is very tight.