Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No options to change booking and the one given was absorbant pricing"
Pros: "Average Seat comfortably is ok"
Cons: "God knows"
Pros: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Cons: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Pros: "Crew was amazing. Very helpful"
Cons: "Seating was cramped. Other travelers were not very cooperative"
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "I cancelled flight and you charged full amount as cancellation amount."
Pros: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Cons: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pros: "Best service, food, seats, space, amenities."
Pros: "CREW WAS VERY GOOD AT THEIR JOB"
Cons: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "Got ticket for a good price."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Pros: "The service, the food. The staff is very friendly and helpful."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Cons: "The worst airline I have ever flown with, worst disruption management"
Cons: "Worst customer service."
Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "excellent service."
Cons: "internet should be free."
Pros: "The seats and leg space very good. Flight clean ."
Cons: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Pros: "I have travelled internationally many times and this was my worst flight to date."
Cons: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
Pros: "Flight was on time even if Bad weather conditions"
Cons: "I forgot to choose special meal request but they have good vegeterian food options"
Pros: "Every thing"
Pros: "On time flight. Very good service."
Pros: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Cons: "As per the comments above"
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Cons: "The veg food is quiet bland"
Pros: "Great service and staff"
Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Cons: "The food wasnt good .."
Pros: "Food was OK, sometimes good even."
Cons: "Terrible customer service"
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"
Cons: "Vegetarian meals were not good."
Pros: "Cabin/ground crew was professional, nice."
Pros: "Flight attendants are good."
Cons: "Airport, older airplanes, food."
Pros: "Fine experience except that leg room is awful."
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Cons: "I got lucky I came home alive"
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "The food is horrible"
Cons: "the wifi is awful"
Cons: "Delayed as usual."
Cons: "They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through."
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "The boarding was unorganized, the person calling for boarders had a heavy accent and hard to understand, many of us missed our group call. Boarders were positioned every where and it was hard breaking thru the crowd to get to the boarding area. A real cattle call. Inside, the plane is very confined environment. The wine was a nice touch but I don't drink. The food served was not the greatest."
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "My business class seat was comfortable"
Cons: "4hr boarding delay and no entertainment system whatsoever on a 6hr flight."
Cons: "Food is awful if you compare with other major airlines products. Very old plane"
Pros: "The gluten free meals were quite good. Everything seemed clean."
Cons: "The plane was small for a transatlantic flight. The entertainment was not easy to find/access."
Cons: "Cancellation with little notice and rebooked on flight two days later."
Pros: "Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Standard flight"
Cons: "Actually prepare the plane properly for take off"
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Pros: "On time, good staff, good dinner men7"
Cons: "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"
Pros: "getting of the plane!"
Cons: "the bed bugs, no lights, no comfort, the cold, very limited service"
Pros: "The flight itself was ok."
Cons: "The flight was delayed, and still late, I missed my pick up and had to get home by taxi. It was raining when we arrive, and they was no taxi available at 3am.so we were standing outside the terminal in the cold."
Pros: "Airport security was great and the airport pane was clean with a great crew!"
Cons: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "almost nothing"
Cons: "except the snow in Canada"
Cons: "They charge us extra $140. Which they not supposed to. Your flight experience is very good. But airport experience was very Bad If possible please return our money which you taken On airport. Aircoditionar at thermal was bad too. They keep us (all passengers)stand around 30 min in that condition."
Cons: "Food is not appetizing, flight crews are just ok, entertainment are limited."
Cons: "lack of real breakfast and few drinks even in premium economy"
Pros: "Excellent flight attendants."
Cons: "I wish the plane had WiFi."
Pros: "Entertainment programes in TV is good"
Cons: "Seating leg space very congested"
Pros: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Pros: "Crew was friendly and nice. Let you jump to other open seats once in the air."
Cons: "Seats were incredibly tight. If you're taller than 5'10", your knees will touch the front seat. You can pay to upgrade or just change your seats for free if the bigger ones are open. They won't check you in to your connecting flight like other airlines so beware as others have entibies this. And don't expect to be on time. 3if 4 of our flights were delayed ranging from 30 minutes to 3 hours. Hope that you have a long connection."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "The flight attendant struggled were young very helpful and nice"
Cons: "No TV on back of seats. Seats very uncomfortable"
Pros: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Cons: "See above!"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Cons: "Not the most comfortable aircraft"
Pros: "On time. Comfortable plane"
Cons: "Extra security and customs checks changing planes in Canada"
Pros: "Flight was ok, the aircraft was in excellent condition. The food was also very good."
Cons: "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
Pros: "I liked the vegetarian options for food."
Cons: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
Pros: "Flight left and arrived on time and crew was courteous and efficient. Food was surprisingly good."
Cons: "There was no entertainment, period, unless you wanted to rent an IPad-type device for $10 to view movies and such. Jeez, on a transatlantic flight? It's not the fault of the crew, of course. It's the front office where I suspect there might be those who are a tad bit removed from the front lines"
Pros: "Nice crew. Smooth boarding."
Cons: "No televisions on an international flight. Yes, they have an app with movies but a friend couldn't connect to their wifi so was without entertainment. My seat was more comfortable on my DC-Montreal flight than my international. Warn customers about the difference between Air Canada and Air Rogue. Big difference."
Pros: "The flight attendants were kind and helpful!"
Cons: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Pros: "The crew were friendly and helpful were they could be."
Cons: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Pros: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Cons: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Cons: "Long wait in the narrow terminals - no seats, hot"
Pros: "Air Canada New York flight from Toronto delayed for 2.5 hours in a 1..5 hour flight. They suppose to serve drinks for about 200 passengers in a very short time, because they cut the service from 4-6 crews to only two,so they only able to serve one third of the passengers and ready to descend. Nice planning to save $$$."
Pros: "Very nice flight attendants and ground crew. Made the experience easy."
Cons: "Leg room on Air Canada Rouge flight was less than I expected."
Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Pros: "Seat space, leg room"
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Cons: "I had legal rights to, as I tried to explain to the agents. They dismissed and mocked me, until 3 hours later. By that time I had missed my flight."
Pros: "the crew was great, food was alright, and overall I enjoyed my flight"
Cons: "the only entertainment was able to connect to apple products or a renatble iPad. I don't have an apple product so that was a bit annoying"
Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Cons: "Missed our flight in dublin and the crew wouldn't let us board even though we were there with sufficient time."
Pros: "Helpful staff, nice new 777 with great entertainment options, food was decent."
Cons: "Slightly unreliable entertainment system that crashed on occassion"