The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
It was a very comfortable journey. Everything was good and should be maintained
A to Z on this flight was just great!
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pros: "Superior standard"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "Extra touches and super pleasant and courteous staff."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "lot of turbulence, uncomfortable ride"
Cons: "entertainment system was good"
Pros: "Customer service, food, seats"
Pros: "Excellent crew, service and food"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Cons: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Pros: "Very attentive and super awesome crew."
Cons: "Poor service."
Pros: "I like everything about Singapore airline service."
Pros: "Business seats were excellent"
Cons: "All was good!"
Pros: "Service was great especially the food"
Cons: "Too salty Hindu non veg meal"
Pros: "Best Inflight Service Best Inflight Food Best Lounge"
Pros: "Classy cabin staff"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Personal Touch!"
Cons: "No such!"
Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
The flight was excellent. more staff at the check in and proper lining up would have been better.
Great flight ! Enjoyed it
Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Pros: "Awesome crew and comfortable flight. Food was good also!"
Cons: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Cons: "Crew on flight back to philly not as helpful"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Crew was friendly."
Pros: "Crew was friendly."
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."
Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."
Pros: "Food and entertainment"
Cons: "USB port was not working."
Pros: "Good service!! Good food!! Great staff!!"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines."
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "service and staff was polite & friendly"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Over all great"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Excellent crew and service"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "food and courtesy of the staff"
Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "Great service"
Cons: "Seat comfort"
Direct flight is the only plus. Otherwise food is poor quality and the bags took forever to arrive in Toronto. They were fast in Delhi airport though.
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Pros: "Entertainment TV worked well Free beverages"
Cons: "Bigger space between seats Food or snacks offered"
Pros: "We didn’t crash."
Cons: "Continue not to crash. Thank you."
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"
Pros: "I got to my destination safely, luggage came out guickly n intact."
Cons: "I have no complaints. I taught the flight was good."
Pros: "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
Cons: "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
Pros: "Good flight, great crew members. Seats were comfortable and there were good entertainment options."
Pros: "Getting off."
Cons: "I had a seat with a drip, probably condensation, that feel on my head and face throughout the flight. At one point during takeoff it was a steady stream of water. I sat with a napkin perched on my head and would mop up the water between events. That was a first! And with a long 14 hour flight, not welcomed."
Pros: "Competent stewards/stewardesses"
Cons: "No meal?"
Pros: "The quick route was good (that's the only reason I *might* consider choosing this Air Canada flight again in the future)."
Cons: "On a flight to India, full of people of Indian origin, Air Canada served TERRIBLE imitation-Indian food. The "naan" bread was like a thick cracker, and the vegetarian curry was unedible. Samosas were soggy (they should be crisp on the outside). The Sikh man next to me complained over and over to the flight attendant. Of all the types of food to serve, leaving Vancouver, why not showcase great Canadian seafood or cooking? Everyone going TO India will soon get to eat amazing local Indian food, so why risk making poor-quality imitation Indian food?"
Cons: "Originating flight got delayed . Air Canada simply declined to accommodate in the next available flight even though I had single ticket with Air Canada and AIr India completing the final sector from Delhi to Bhopal and back."
Pros: "Very good flight experience"
Cons: "good planes, good services"
Cons: "Too long to board and a little disorganized at boarding"
Cons: "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
Pros: "Easy , on time, friendly"
Pros: "The comfort and the free entertainment."
Cons: "The food seemed average."
Cons: "The food on the flight to/from Delhi was too spicy to my taste. I'm generally allergic to certain spices and ended up eating next to nothing during the flight."
Cons: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"
Cons: "I was unable to board that flight since I did not have transit visa for Canada and no where it was mentioned anywhere on Kayak's website. Nor on confirmation email as well. I was not aware of the same despite having travelled to states couple of times in the past. I had to purchase ticket from another carrier at the last moment on the airport."
Pros: "My onward journey was great. Return was not so. As a gold member I would have appreciated an upgrade. In a long flight I would have appreciated more water served regularly."
Pros: "Crew friendly and the plane was very clean"
Cons: "First time on Rouge. Really bare bone travelling. Entertainment replaced by flight attendants who have become travelling sales people. I"
Cons: "and unexpected change of flights led to cancellation of flighs. Never ever Air Canada or related airlines"
Pros: "Comfort of the flight."
Cons: "Food was too spicy and had too much salt. Food quality needs improvement. Asked crew about the name of a food item and they didn't know."
Pros: "The direct flight was good time saver. The food was alright and the crew helpful and friendly."
Cons: "The seats were uncomfortable. In the same class, Lufthansa was more comfortable..."
Pros: "Timing. Getting to Delhi in 14 hours is really a timesaver. The seats have good space too, even when I am 6 feet tall, there is adequate leg room."
Cons: "Awful food Horrible boarding Terrible service and really no treats Seriously stingy about weight."
Cons: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Pros: "When my food was late they refunded it"
Cons: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Pros: "The boarding was painless. We could board early since we were in Zone 1."
Cons: "Not enough space for overhead luggage. The crew looked overworked and stressed. Had to ask the stewardess 3 times for the same order. The seats weren't really an upgrade, it was just a Window and Aisle seat with a table in between. The service was not any better than economy. The Upgrade didn't feel like an upgrade. We will definitely think twice before booking with Air Canada."
Pros: "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
Cons: "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."
Pros: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Cons: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Cons: "service was not that great"
Pros: "Friendly staff and crew."
Cons: "Although entertainment choices were very good but there was only one hindi movie. I was expecting better bollywood choices for a flight starting in Delhi."
Pros: "People were helpful & friendly"
Cons: "Timing between flights was not enough to make connection. Had to take next available flight."
Cons: "My carry on bags were checked in till Toronto and NOT lax ??? Checkin crew not helpful caused me lot of grief- I had to get the bags out from customs at Toronto and then take them on board for the flight to LAX- Customs and immigration- unnecessary hassle!!"
Cons: "Ontime and the flight was comfortable."
Cons: "In my flight to India, I was asked to check in my hand baggage at Calgary. This bag got left behind in Toronto and I received it in India after 2 days. This was a big inconvenience. I wish Air Canada had compensated me for this inconvenience. On my way back, my checked in baggage was badly damaged. I realize that the airline is not responsible for this and it is the airport crew. Overall a good experience. I will definitely take this flight again, but will not check in my hand baggage. The crew is very friendly and helpful - great service."
Pros: "I like the service s over all"
Pros: "the seats reclined better than most in my experience"
Cons: "it was too hot. the vegetarian food was vegan. it was not filling - very small portion and no protein or fats to make you full for dinner! flight was delayed about 1 3/4 hours"
Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."
Pros: "No real issues...nice direct flight...on time too! Good movie selection."
Cons: "Connection of headphones was not good...monophonic sound"
Cons: "The rates that were on Kayak were different than what we were charged on our credit card. Kayak kept sending us canned response for charging us $1500 extra and when we reached out to Air Canada, they kept mentioning that they are not responsible for what rates were displayed by Kayak and they charged us $3000. I am Just FRUSTRATED by the way I have been conned between 2 systems and They wanted me ( the customer) to go and figure out what went wrong. TERRIBLE SERVICE. Don't buy from KAYAK"
Cons: "While checking in online for the boarding pass I was asked for information like my nationality, residence, passport number, but yet I wasn't informed that I would be needing a transit visa to take a connecting flight from Toronto. I was issued a boarding pass and assigned a seat on the plane. But when I went to board the flight I was not allowed to. I had to go back home with all my luggage and book another flight. No compensation of any kind was provided for the inconvenience and harassment that I had to go through. Not only did I not get any money back I also had to pay for another expensive ticket. I believe it is the airlines responsibility to ensure that the passenger doesn't miss such an important requirement such as the transit visa. They should have check points/pop up messages on their website during the booking of the ticket or during the issuance of the boarding pass that informs or at least directs the costumer to such specific and vital requirements. When I fly by Air France they always direct me to a page that helps me locate the requirements to travel through a country. No such thing was there on Air Canada's website. This was the first time I was flying with Air Canada, but thanks to them I never did. And now I never will."
Pros: "Individual employees at the gate seemed like good people who got stuck in a bad situation."
Cons: "The check-in process was needlessly difficult. We had to check in less than 12 hours before our flight because the website would not allow access. We could not choose our own seats until very late in the process. Our family was split up (we encountered 8 other families also split up, including single parents with young children). When most of us fixed this problem ourselves on the plane, we got lectured by flight attendants about the "wisdom" of checking in early. Boarding was very delayed because of overbooking and confusion; some people did not make it aboard even though they had been guaranteed a seat. Crew was apathetic, at best. The food was deplorable."
Pros: "Excellent crew and service"
Cons: "Poor movie selection"
Cons: "we were ti depart 12:15am on 12/30/2015 from new delhi and we are still here!! the flight has been cancelled two days in a row. our rebooked itenary says we will leave at 5 am 1/1 /2016 . waiting for that to happen."