I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
Flight delayed first from bad weather, then after boarding there was a problem with the plane. We had to get off and onto another plane...connections were missed and the trip took an additional 10 hours!! Pre-paid seatting was not honored due ro last minute carrier changes. Most of the trip was on Japan Airline.
Few vegetarian food options. Incorporating one per meal service would be best and captures a wider audience than just vegetarians (individuals with religious meat restrictions can also eat vegetarian).
Given the Business class airfare, the food variety and quality both were substandard. The crew was not interested to serve other choices and work hard to provide alternatives. Very disappointing food service.
Food , drink experience were great with Cathay. Crew service was excellent. Clean toilet and full snack bars always, pilot took of 26minutes later when boarding at Hong Kong with extra US customs check at gate 9 for US flight, but he managed to arrive only 2 minutes later from flight tracker. Smooth flight .
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
Super delayed. Unnecessary. Need more competent people doing logistics to keep things moving on time. Totally unacceptable.
Overall, not good. Super late boarding in Hong Kong because some last minute issue with a plane. The boarding process is chaotic. Kathy Pacific should seek to do better with punctual departure time. Caused a lot of trouble with missed connecting flight.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
They downgraded me from premium economy to regular economy and me had 2 major lay over and had to have an emergency landing due to engine failure mid flight Don’t use them worst experience I have ever had still dealing with the trauma
For my third flight in a row on AC 737 Max 8, it was stuffy and warm, especially mid-cabin, Business Class and rear cabin were better. Very uncomfortable 5 hour flight. Do all 737 Max 8 maybe have an HVAC software problem as well or just Air Canada?
The plane was delayed substantially due to a mechanical problem, that being said, the airline was very fair with providing a meal coupon for us. I would rather arrive late on a mechanically sound plane than the alternative. The food served in the plane was just awful, however and I recommend a new catering company.
Very bed experience never want to travel air canada anymore
The international flights (interior space) is ridiculously small. The aisle way is similar to a discount domestic shuttle. Same applies to the intercontinental flights. The luggage storage space is also incredibly small. The entire experience is rough on a traveler and you pay with your hide and body for not flying let’s say an American or Delta type airline.
I liked all of it, and excited to do it again~* Thank you, and Much LoVe and Respect, CHRiS aka KRYSTOE 👣🎵 http://www.chrisrousemusic.bandcamp.com Google = chrisrousemusic and/or KRYSTOE
It was a very small plane and was ok. No food or entertainment so there should be an option for NA.
I travelled in Business class for the first time and wish I could do that again.
I always had the best experience for the professionalism of the crew and the way they make you feel as a family!!!
Terrible, delayed flights lost luggage and lost hotel fees. Missed meetings. Overnight in airport every air canada flight was a cluster mess.
It was good, seating was a little tight apart from that all was well.
I ordered Hindu meal and expecting a vegetarian food. Instead I got Chicken. Also entertainment system was so bad and slow I was never able to use it
I liked crew, always smiling and provided the best services.
Layover time was not sufficient as the gate was too far, I had to literally run and was out of my breath. This was main drawback. The crew was wonderful and so is their service. I loved interacting with them.
They didn’t have my special meal I requested. It seemed like they just put a sticker on a veg meal for me. I had a little bit of it but it didn’t taste good and I got sick from eating it by the time I boarded my Frankfurt to NY flight
The food from Delhi to Frankfurt went bad or something cause I got sick after I ate the meal and felt ill the rest of my travel back to NY
From HYD to FRA - plane (787-9) seating in economy was so terribly cramped. There were tons of empty seats but we were ordered (by Lufthansa's crew) that we cannot change seats even after we reached cruising altitude, ostensibly because of "safety reasons". So what could've been a nicer experience was totally soured. Food was good. Flight was punctual. From FRA to LHR - for some strange reason ("totally full flight") they asked us to check in our cabin bag! We told them that there were medicines and delicate items inside al we'd like to keep it with us in the cabin. Then they VERY rudely *ordered* is to unload our delicate items and meds and the. Check in the bag. We complied. On the way into the plane we saw many others (whites, of course!) rolling in similar bags happily into the plane. This, this leg of the trip was completely ruined for us by Lufthansa's crew. Bottom line: I am never traveling Lufthansa again!
Flight was great. Smooth flying, movies good. Open seats allowed for good stretching.
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.
Staff except one has poor attitude. No cabin crew seen for several hours during the flight in business class. It felt like I was traveling in economy Drinks bad in business class Flight was late for no obvious reasen and I missed my flight to Miami I was put in a 3 star hotel in London although I was traveling in business class. Dinner was aweful at the hotel Overall very poor experience
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze, Sara and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere
THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Undisputed leader in sky for Indians. Very good crew right from ground to mid sky. Very sumptuous meals twice
I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.
Worst staff from Vienna. one of the server was very rude and annoying as she thinks she owns the airlines
Overall it was good. But air planes should be upgraded.
very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful
Food is good, staff is good... Wi-fi quality is poor, disembarkment after landing is atrocious.
