No food service on flight despite food service on outbound flight.
Cons: "Nothing significant"
Cons: "flight delayed by several hours"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Pros: "It’s not everyday that you get a meal for free on an airline in addition to friendly service. Even though the flight was 7 hours, it was a smooth and enjoyable one."
Cons: "Delayed for 2 hrs! Crew not particularly great."
Pros: "Better than expected"
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "I finally arrived to Vancouver."
Cons: "They took me off my flight because my previous flight arrived to Toronto late and I manage to get to the gate 10 minutes before the departure. Even though it was late because of Air Canada’s fault, the airline did not bother to accommodate me and made me to wait for next flight for 4 hours, without any compensation."
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Pros: "The movies on board"
Cons: "The fact the plane was late"
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Cons: "Our flight was delayed by 16 hours. We lost a whole day of sightseeing. We had tickets that we unable to use. Had to spend the night in a dumpy hotel. Ended up getting sick because of the all the stress. Several reasons were given for the delay but always different. I contact Air Canada to see if there was any compensation for the inconvenience. They have not replied in 2 months. The worst part was the rude and insensitive remarks by the inflight crew. Hope to never fly on Air Canada again"
Pros: "Seemed to be more leg room than I recall from past flights."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "there were no complimentary snacks"
Pros: "The crew was always as good as can be expected BUT THE DELAYS AND LACK OF COMMUNICATION WAS THE ACTUAL LOWEST LEVEL OF AIR FLIGHT WE HAVE EVER EXPERIENCED. TIME AFTER TIME DELAY AFTER DELAY RESULTING IN MISSED FLIGHTS BOTH WAYS!!!"
Cons: "PLEASE SEE WHAT WE DID LIKE HOWEVER AGAIN TO REPEAT THE NUMBER OF DELAYS RESULTING IN MISSED FLIGHTS WAS ABOVE AND BEYOND BELIEVABLE. NO COMMUNICATION BETWEEN GATE AGENTS AND INCORRECT INFO ON FLIGHTS AND DEPARTURE TIMES WAS TRULY BEYOND BELIEF"
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Pros: "We arrived safely."
Cons: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Pros: "On time"
Cons: "No food or entertainmet."
Pros: "Upgraded to first class"
Cons: "Plane was old"
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Cons: "4 hour departure delay"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Cons: "There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight"
Pros: "I thought prices were reasonable."
Cons: "Didn't have some of the food."
Pros: "The entertainment options were free"
Cons: "The flight was delayed, boarding was a mess. We waited around and took a bus to a small area. Upon boarding the flight attendant slammed a overhead container door on my head, the flight landed late and the bags took an hour to come out. Overall a negative experience for us. We expected this out of westjet."
Pros: "Take off was on time. Boarding was orderly and the flight an landing were smooth,"
Cons: "The closeness of the seats was unpleasant. For an early morning flight a cup of coffee or juice is not enough. a few crackers would have been welcome, especially since the stores open a little later."
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Let the announcements be delivered in both language successively."
Cons: "I paid extra for seats with my Spouse and we didn't get them the plane was delayed one hour when we got to Toronto we had to wait for other plane to finally get unstuck from the ramp no impressed considering it was my first flight with air canada I usually take west jet and after that I know why"
Cons: "No monitoring of travel route"
Cons: "Kid crying and yelling the whole flight"
Cons: "very comfortable flight with free movies."
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Pros: "Actually a very good flight, the flight was delayed by less than a half hour, but was really no bother. Slept very well and had enough leg room."
Cons: "The food was not even close to good or even average."
Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Cons: "once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past"
Pros: "Once the plane finally took off, the flight was fine. The plane is a commuter jet, and so the seats aren't very comfortable. But the flight is only a little over an hour; so the comfort level is okay."
Cons: "At first the plane was listed as delayed for 30 minutes. Then it changed to an hour, then two hours, then four hours, and finally five hours. The delay was weather related, and Air Canada can't control the weather; but I wish they would have been honest about the length of the delay instead of stringing us along with anticipated departure times for five hours."
Pros: "The female flight attendant was very good at her job."
Cons: "The plane was late out of Toronto making for a mad rush at O'hare to make connection."