Cons: "To arrive on time."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pros: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "Complete experience and issue, resolution"
Pros: "Sits had more room then other plain"
Cons: "30min late arrival. Still was ok."
Pros: "Quick boarding decent legroom"
Cons: "Breakfast was not great"
Pros: "On time, nice breakfast"
Cons: "Not enough leg room, same as everyone"
Pros: "Not much."
Cons: "Baggage fees and unclear policy during booking with Kayak."
Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"
Pros: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Pros: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Cons: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pros: "Special kosher meal was good!!!"
Cons: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Cons: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pros: "Friendly flight attendants."
Cons: "Lost baggage is never good."
Pros: "Good attention and food"
Pros: "Staff were always courteous."
Cons: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Cons: "The worst airline, customer service ever"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Cons: "Hot tee was only offered after hot meal service not before."
Cons: "Not having an opportunity to serve water because it was time to prepare for landing"
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Helpful service, decent food."
Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"
Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pros: "Flight was on time ,"
Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pros: "The seat was comfortable."
Cons: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pros: "Great staff, friendly and helpful."
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Pros: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Cons: "I loved it all!!"
Pros: "Everything was fine - short flight"
Pros: "Staff are pleasant and competent."
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pros: "Baggage in Riga was available the moment we got to the carousel."
Cons: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Cons: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"
Pros: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Cons: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Cons: "Did not make this connecton, was directed to Frankfurt"
Pros: "I was offered to change my flight for 400 Euros, and did so. Had the offer been for less money, I would not have. I was told that the chance of my losing the new seat was minimal, as the computer was very overbooked and rarely wrong. I was then told at the gate that I had to wait there, and did so, despite having already checked into a lounge (for a fee), because I needed to print a bank bill (my reason for going to Moscow from Vienna, not directly home from Vienna to New York, is to pay a fee into an account at the bank). So I waited, and in the meantime contacted my friend in Moscow to tell him I'd be arriving 10 hours later than planned. Then at the very last minute that 2 people who had booked for the flight had not appeared, and that I had to board it. Hugely frustrating on account of the endless assurances made."
Pros: "The flight crew was very nice and the flight was not over crowded"
Cons: "That I could not access wifi."
Pros: "The flight was on time (actually arrived early). Everything was great, except for the seats and knee space, which was just ok - in line with every other company; that doesn't make it good. The entertainment unit was great, many options plus a charging USB port. Food was good; coffee was bad (instant) - is it that difficult to make good coffee on the plane? Crew was professional and efficient. Happy(ish) overall. Thanks."
Pros: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Cons: "missed the connecting flight"
Cons: "Delayed without explaining?"
Pros: "Did not like barking dog behind me, at all!"
Cons: "Food was bad, by far the worst I had ever eaten."
Cons: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Cons: "Food was almost cold.... I was in the back section of the planet...."
Cons: "Polish airline Should not be allowed to fly tomUs"
Pros: "The service was great"
Cons: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Cons: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Pros: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Cons: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."
Pros: "All was good. Have to pay for food. Really?"
Cons: "Have sandwich included in the price."
Pros: "due to the weather flight was delayed, crew handled it extremely well"
Pros: "Funny english"
Cons: "1h 10' delayed bording"
Cons: "Fly was 1 hours late.and same thing returning.never on time."
Pros: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Cons: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Pros: "Overall it was a good flight"
Cons: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Cons: "Small air craft"
Pros: "Quiet flight, no issues"
Cons: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Cons: "Boarding started on time yet we took off an hour late"
Cons: "Long lines, rude customer service"
Cons: "Flight was delayed by over 8 Hours. Terrible experience."
Pros: "Meals were surprisingly good. Dreamliner."
Pros: "Got me there."
Cons: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pros: "Food and flight on time"
Cons: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Cons: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Cons: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Cons: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Cons: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Cons: "I don't like to seat by the window, and I couldn't change it by on line..."
Pros: "I flew the dreamliner."
Cons: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."
Cons: "very inconviniebt seats"
Pros: "Friendly Crew"
Cons: "My outbound flight was cancelled and i had to wait 3h to re book."
Pros: "Ground crew did a good job rescheduling and arranging hotel"
Cons: "The flight was cancelled"
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Cons: "The flight was delayed two hours and I missed my next flight because of that"
Cons: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Cons: "Delayed by 2.5 hrs"
Pros: "On time and a comfortable flight."
Pros: "Smooth and easy boarding and deplaning"
Cons: "Nothing, short flight"
Cons: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Cons: "Seats aren't comfortable"
Cons: "Our tickets were very expensive compared to other airlines and had to buy food and drinks."
Pros: "Flowers in the bathrooms."
Cons: "Unhelpful crew, bad food, no complimentary wine."
Cons: "Unable to choose seat at ticket purchase."