LH419. Check for yourself
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Pros: "Great Crew"
Cons: "It would have been better had we not had a delay of 50 Minutes"
Cons: "I was charged $60.00 for luggage"
Pros: "Loved that each flight I took, there were meals provided."
Pros: "A380 with extra legroom is great comfort"
Cons: "Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa"
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "Fabulous service"
Cons: "Not a thing"
Pros: "Food option was horrible. Need better options for vegans and Vegetarians."
Cons: "The vegetarian option food was terrible."
Cons: "Boarding be insured as I have a ticket"
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "Super service. From gate in Frankfurt to Rome."
Cons: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Pros: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Cons: "a bit delayed,"
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Cons: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Pros: "Quick and easy flight decent cold sandwiches."
Pros: "Seating, Entertainment, Food"
Pros: "I have never been treated so poorly by counter people in my life!"
Cons: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Comfortable seat. Great service. Outstanding nothing"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Cons: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Cons: "Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ...."
Pros: "Hot and cold drinks offered welcomingly"
Cons: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Pros: "The food and service is always good. In flight entertainment and nice planes!"
Cons: "To board- it's just a long queue - any way to shorten line so we don't have to stand for so long?"
Pros: "Flight attendants friendly and professional. Like the use of warm towels. Most overseas airlines no longer do this"
Pros: "row 34 bulkhead was good leg room (I am 6'4")"
Cons: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."
Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Cons: "Seats on airplane from Frankfort to Cairo"
Cons: "It was a great flight"
Pros: "Comfortable, timely and pleasant overall."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"
Cons: "the fl;ight was late overall 6 hours, which depended on weather, but"
Pros: "Staff on the plane Degree of information about the issues we encountered"
Cons: "We took off late which had me miss my connevting flight in SFO. Pilot indicated he would try to make up lost time but in fact we lost even more time"
Pros: "Excellent steward."
Pros: "Crew was very good. Pilots, definitely, were high level professionals."
Cons: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Pros: "No problems. As could be expected. Would do again."
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "The seats felt pretty uncomfortable after a few hours--they were much better on the Airbus 340-600. Pretty good leg room for a 6' person. The food was very tasty, and I loved that the utensils were real metal. The hot towels at the beginning and end of the flight were a nice touch. Lots of drinks too"
Cons: "The bathrooms were very small. The padding on the seat could've been better and it felt cramped when the person I front of me fully reclined their seat. Our overhead bin was used by the staff for storing cribs, so we had to use other bins."
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pros: "Food was better than on my flight from BOS to fra. Service was good."
Cons: "Boarding. They board priority and then everybody which makes boarding hard. Prolongs it on the plane."
Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Pros: "Free kids meal was nice. Good selection of kids shows."
Cons: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Cons: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."
Pros: "Fly Saga business.... exceptional food and service."
Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Pros: "Nice business class seats, comfortable, quiet"
Cons: "Movie selection could have been larger"
Cons: "Definitely not a comfortable flight. And being that it’s an international flight, some free snacks would have been nice."
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Cons: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"
Pros: "Everything Nothing"
Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"
Cons: "Very limited food choice."
Pros: "Treated well, staff were kind, met some great people going to Iceland as well"
Cons: "Of course everyone would always love a bit more space - but we understand why we can’t :)"
Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Cons: "No food goingacross"
Pros: "The plane was nice and I truly loved the movies offered on board."
Cons: "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."
Cons: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."
Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."
Cons: "I missed my flight because my flight into Chicago was delayed by 3 hours. I called Icelandairs customer service 7 hours before I missed my flight and told them the situation and they gave me the wrong information and gate number. Once I arrived in Chicago I couldn’t find anyone to help me at the airport and I was brushed off multiple times. After staying on hold all night long with icelandairs customer service I was hung up on. I ended up buying a completely new ticket and still haven’t been able to talk to a representative about it."
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Cons: "The pilots was great, but the baggage was partially lost and we had to wait an hour while they found the rest and loaded it. For that hour, the airport positioned another jet with its engines firing into our air intake, so we spent the whole time coughing in fuel fumes. The crew had forgotten to put blankets out for about 1/3 of the plane on the overnight flight and didn't have enough to go around when the mistake was pointed out to them. Also, the check-in kiosks and web check-in were both faulty, so the desk assistants were overworked. Overall, the service was well intentioned, but inept. Not worth the cheaper ticket price."
Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."
Pros: "The flight crew was kind."
Cons: "Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp"
Cons: "food and drink is a nickel and diam which doesn’t go with the brand."
Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Pros: "Punctual and no toilet line ups"
Cons: "Seats were hard and food was very expensive."
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Pros: "Having more leg room. Smaller plane. Short transit time."
Cons: "Being charged for a $10 meal after paying $100s for a ticket"
Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"
Pros: "Swiss air and Lufthansa are probably better than Icelandair"
Cons: "I barely made my flight because I was rebooked to an ealier! flight via Switzerland instead via Iceland and that only three hours prior to regular departure, and without any notification on my cellphone. If I had not been more than two hours early at the airport I'd miss my re-assigned flight because it was leaving more than an hour earlier than my original flight. In the meantime I still got messages that the flight via Iceland would be delayed (which could have mislead me thinking I might have even more time than I actually had). Due to the subsequent rush at check-in my bag got pulled out by TSA and arrived two days late at Frankfurt! Meanwhile I had to travel to France without clean clothes and medication."
Cons: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."
Pros: "I will start positive: I eventually got To my destination and I eventually returned home. That said, my flight from Chicago was 90 min late and therefore missed my connection in Iceland to Paris. Icelandair put me in a nice Hotel for the day and covered meals, but if they were more efficient with boarding and take off, we could have been there on time. The return home? Orly flight was total chaos, as was the boarding process to Chicago. Herding would be more effective with border collies. I will never use this airline again. What you save in airfare you lose in aggravation and inconvenience."
Cons: "How can an international flight not have a single snack or beverage offered without a fee?"
Pros: "Once we got to the shuttle, boarding was quick and efficient. Flight was not expensive. Flight from Reykavik to Chicago had numerous movie/tv selections. Many were older, but plenty to choose from."
Cons: "Seats very close together--if the person in front of you reclined all the way, you had to as well. Seats were a little stiff (not terrible, but not very comfortable). Boarding at Reykavik was chaotic. Airport was boarding 4 big flights all from the same small (but new?) end of the terminal and it was hard for people to figure out which line they should be in due to the placement of the screens and the sheer number of people all boarding simultaneously. This is not an IcelandAir problem but likely an issue of Reykavik airport being under-prepared for the ginormous amount of visitors and layovers."
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Good service."
Pros: "The water and longer seat belts."
Cons: "Poor communication at the gate when boarding leaving many people looking around lost and confused. No real boarding process - a real scrum once on board. Can't even provide a small bag of nuts or chips, very limited selection of beverages which are complimentary and the foods offered for sale did not have much option for people with dietary restrictions (and I didn't see a place to special order). Besides hard seats and outdated movies and screechy classical music, what can I say about the entertainment. Not all seats and entertainment equipment in working order."
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Cons: "The gate situation at the Iceland airport is terrible. They have no place for people to sit. We flew through Iceland from Amsterdam continuing on to Portland. When we went to our out bound flight there was no place to sit. Hundreds of people were sitting on the floor. Eventually it was standing room only for over an hour. Immediately adjacent to our gate were 4 other gates. All flight departures from these gates were scheduled with 20 minutes of each other! That's nearly 1,000 passengers gathering in a narrow concourse with no separate gate seating. Very miserable conditions. Need I say more."
Pros: "Staff was friendly"
Cons: "There was no way to reserve seats for the flight. I made our reservations eight months in advance and there was no way via kayak or Icelandair to choose seats. When we tried calling the airline, they told us we needed to call back 36 hours before the flight. When we called 36 hours before the flight they told us all of the seats were alr day taken and we needed to speak to the agent when we checked in. When we were given seat assignments at checkin and asked why we'd had no input into the seat selection, they said we should have called in advance. It was really frustrating, especially because we ended up in th back of the plane. I was in a middle seat, winch don't have any space for a bag under the seats in front of them. Then there were no meals served on the overnight flight. I bought a small salad for 12 euros. I have never in my life taken an overnight flight where they don't serve at least dinner, if not both dinner and breakfast. The flight was on time and the attendants were friendly, but I wasn't terribly impressed otherwise."
Pros: "Flight left and arrived on time. There were no surprises."
Cons: "Flight was almost an hour late departing IAD, and arrived too late in Reykjavik for us to make our connecting flight to Paris, which Icelandair did not hold at all for the many passengers who were connecting. We were sent to England, then connected with another airline after a four hour layover. Our arrival in Paris was 8 hours late, and our bags did not get to us at our hotel until four days later. This was poor customer service by Icelandair all around, that could have been avoided by holding the connecting flight for 45 minutes. It affected many passengers, not just us."
Pros: "The flight themselves were fine. Crew and planes were all up to par"
Cons: "The layover in Iceland was very tough for me. our the first leg of our journey has been delayed which is fine those things happen the airline had auto rebooked us as we were going to miss our second leg. However it wasn't until we attempted to board that new flight that we were told we needed new boarding passes as we had been rebooked again. We went and got our boarding passes and went to our gate to wait. We had been waiting there for maybe 15 minutes and became worried as no one standing around us was headed toward our destination and our flight was not on any television screens. I went back to the service desk and found out that there had been a gate change. We ran accross the airport and were nearly the last people in line for our next leg. Naturally our luggage did not follow us. We did receive our luggage a day later."
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Everything when without a hitch
Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Pros: "There was more legroom than I expected."
Cons: "Departure was delayed by hours due to the Air Canada computer systems going down. That made it an even later redeye, but the cabin crew insisted on waking everyone up to serve dinner at 2am. Boarding in Toronto was a mess, and the details about what was wrong were very sketchy."
Pros: "Seats too small. Lousey food was lae"
Pros: "Friendly crew. Coach seats have okay room compared to some other carriers."
Cons: "At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment."
Cons: "Flight attendant announcements were painfully loud causing me to have to cover my ears on 3 occasions."
Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."
Cons: "Air Canada changed this flight to a red eye. And didn't let us know until months later by then we had booked our accommodation they don't allow refunds so we had to go regardless. But let me tell you we would have cancelled if possible"
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight."
Cons: "The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed"
Pros: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
Cons: "Food wasn't great. Especially breakfast"
Pros: "My postponed flight was fine and flight attendants great."
Cons: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."
Cons: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Cons: "Longest check-in line I've ever waited in. Pure chaos and lack of organization. Plane boarded from both sides, creating boarding chaos. Unexplained hour delay on the runway."
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Pros: "We arrived safely."
Cons: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Cons: "flight was cancelled after being loaded and pulled away from the terminal. waited for over 2 hours on the tarp and then they said the crew had run out of time and could not fly. They took us off of the plane and did not rebook us. It took everyone over two hours to get rebooked for the next day or even two days later. They almost had a revolt on their hand since they did not have a representative talk to us until the passengers started yelling at them. Very poor customer service. Just horrible."
Pros: "On time"
Cons: "No food or entertainmet."
Pros: "Managed to arrive on time in spite of leaving 1 hr 15 min late."
Cons: "Air Canada connecting flight from LA was 1 hr late coming in and no indication was given whether the flight to Milan would wait, nor any help was given in getting us to the gate. We barely made it through crowds at the adjacent gates and only because we heard our name called before closing the gate. A bit of coordination and desire to help would have gone a long way in helping navigate access through a long and less than walker-friendly set of terminals."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "The flight was smooth and on time. For the most part crew was friendly."
Cons: "I'm 5'2" med. built and felt the seats cramped with little leg space. My seat had cold water dripping down onto my head and neck from the vent above the window. The flight attendant's response was "it will stop after a little bit". Disappointing."
Pros: "Roomy, professional, friendly. Very efficient. Beverages, meals and snacks were timed well, so that the long flight felt like it went much quicker. I'm not particularly picky or spoiled, so me rating the breakfast and lunch as great, may not be the same fOr others. But my meals were delicious to me. I would definitely fly Canada air again."
Cons: "No complaints."
Pros: "food was fairly good. crew very nice."
Cons: "The selection of movies was poor. not enough current releases. would have liked to have an alcoholic drink for free. (one would be nice)"
Pros: "short trip"
Cons: "delayed but didn't update the screen as delayed even though it was delayed an hour it still said on time."
Pros: "The check in was fast and easy, even was able to get a better seat. The cabin and seat were comfortable, the crew very nice. There wasn't any food which is never offered on thse shortish flights. Flight was on time and smooth."
Cons: "Nothing to do with the flight. Just the passport control took a long time in Toronto, which is not the airlines problem."
Cons: "Entertainment system. Spacious seating for economy class."
Pros: "The gate crew was instrumental in helping us board our flight when the first leg was delayed and or connection time was only 30 minutes."
Cons: "Of all the international airlines I have flown, this was by far the least well equipped for a long haul flight. There was no entertainment (we had to download an app to your personal device beforehand, which we were not informed about until already onboard). There were iPads for rent, but not nearly enough for the number of passengers requesting. The dinner was a good size, but there were no additional snacks, only small sized drinks offered, and alcohol was not complimentary, and a smaller size than what's provided while in N America for the same price. Overall, I was quite unimpressed with Air Canada, and will avoid flying with them in the future, when possible."
Pros: "The crew was friendly and polite."
Cons: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Cons: "It was cancelled."
Pros: "Convenience and ease of flying through Abbotsford. Ground staff was amiable and helpful in Abbotsford."
Cons: "Not enough leg room!! I'm 6'2" tall. I can't simply make my legs shorter. The food choices were limited. Please make the fruit and cheese platter available all day."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "2 little kids, kicked the back of my seat the whole flight"
Pros: "The crew was fantastic, and checkin was a breeze."
Pros: "Wow these guys balance MANY flight changes and seat changes with professional and humor that all the passengers appreciated"
Pros: "Got back home."
Cons: "Air Canada messed up new luggage process in YYZ for our BDA flight. Some connections qualify for baggage transfer with no pickup in Customs. BDA does not qualify. AC spent over an hour trying to figure out what to do with the luggage. Poor communication and inconsistent messaging didn't help. We made our connection but only because it was otherwise delayed arriving due to weather."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "New and spacious"
Cons: "The food wasn't great but then again it's just getting you where you want to go"
Pros: "The selection of current movies was varied enough (the content got a little staler on the return trip). The hot food tasted good and was hot. The crew was not stingy with the drinks, which I always like even if they come around fewer times"
Cons: "How hard it is to be comfortable/sleep in the tiny seat."
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "The crew was really great"
Cons: "No tvs, which I had on my connecting flight for each individual seat and then the 7hoir flight didn't have any? Also not having individual air control is very claustrophobic! Thank goodness I paid extra for premium seating, but the lady I sat next to said she didn't pay any extra :| also the seat in front of me where I had to place my bag had a bar under it so my bag didn't fit correctly"
Cons: "everything-the food is horrible, no space, no monitor so what do you do on an 8 hour flight overseas? When we booked, we were not told that we would be flying Air Canada Rouge, but were told we would be flying a different type of plane with amenities. Talk about Bait and Switch. Will avoid Air Canada in the future."
Cons: "Flight overbooked. Told I didn't have a seat until 45 minutes before departure. Staff were rude and unhelpful when tried to ask why i didn't have a seat, No food on flight and generally poor service."