Great food, great service, great plane
We bought seat 155$ but in reality it wasn't .no seat ,no refund
Pros: "Great short flight. Very smooth star to finish."
Cons: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Pros: "Kaptan Pilot and crew we’re excellent"
Cons: "Seats are uncomfortable. Too narrow."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Short flight, good sandwich, nice plane."
Cons: "Everything’s fine."
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Cons: "Boarding was late and no announcement came from anyone."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "Shake all the time,vomited"
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "On board catering and new planes are a plus"
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Pros: "13 hours went by fast enough."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Cons: "We liked everything."
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Cons: "It never happened."
Cons: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Cons: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Cons: "Terrible connections. Long delays. Truly awful"
Cons: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Pros: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Cons: "No problems at all"
Pros: "Food and entertainment"
Cons: "Sits are terrible"
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Pros: "Front and rear boarding is nice, makes the process go a little bit faster"
Cons: "Seems stingy not to offer any free drinks on a flight, not even water. I'm glad the major US airlines have not started doing that. Checked bag fees are based on weight which is fair in a way, but annoying that I have to pack a travel scale and weigh it the night before to avoid being overcharged."
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Cons: "Poor customer service"
Cons: "They lost all my luggage"
Cons: "All food and beverages had to be bought"
Pros: "Flight was fast."
Cons: "The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented."
Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well"
Cons: "Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better"
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "very friendly staff great flight with nice tech made trip fly by"
Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."
Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Pros: "Staff held the plane 30 minutes to allow us to make the flight."
Cons: "Its hard to sleep on the plane when staff"
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Cons: "Everything. 'Nuff said."
Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Cons: "Missed the flight."
Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Pros: "The service was wonderful ! I’m handicapped and I was treated very well!"
Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "Great crew."
Cons: "No free alcochol. Had to spend a night in Dublin just to connect! Over two hours late. And Aer Lingus really stunk flying the night before from Milano to Dublin. One person at their many counters for two hundred passenegers. Last time for Aer Lingus. On the other hand British Airways flew us from SF to Milano. We thought we were returning by British Airways. Screw job!"
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "the service was very friendly and the food was very good. Checking in was easy and they were very helpful."
Cons: "the only complaint I have is that on the info page on the screens the maps doesnt work."
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Pros: "Short flight on time."
Cons: "Not even water to drink. Have to ride a bus, climb stairs to board plane."
Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Pros: "choice of movies . . ."
Cons: "------- very cold on the plane . . ."
Cons: "------- we were very cold on the plane . ."
Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."
Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Pros: "Clean, comfortable plane. Friendly staff."
Cons: "Had a toasted sandwich that was very dry and a litttle overdone. Serious ear discomfort on landing"
Pros: "It was like flying Southwest Airlines; No first-class; no business class; all one class."
Cons: "Absolutely terrible food choices; and for pay only. Very disappointing."
Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."
Pros: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Cons: "Food was almost cold.... I was in the back section of the planet...."
Cons: "Landed at the wrong airport. No compensation from the airline"
Pros: "Crew was great!"
Cons: "Selection of complimentary beverages is very much lacking."
Pros: "Nothing to like in this Lufthansa flight."
Cons: "Boarding was delayed by 40 minutes. Flight delayed by almost an hour. And after departure crew informed us that they has some issues with catering and they will not provide with a regular service. Even tee was not available (they offerred juice, coke). They gave sandwich in a business class!"
Pros: "The crew was great, but my seat wasn’t that comfortable."
Cons: "I would probably like them to be on time because I almost missed my connecting flight"
Pros: "Crew was very welcoming and helpful"
Cons: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pros: "Informative to the very minimum."
Cons: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pros: "Everything went good."
Cons: "Movie or general didn't provide closed caption or subtitle for an English language."
Cons: "We had seats not together. As more of passengers. Only asking to change seats helped"
Pros: "Seat on aisle"
Cons: "Not being late for my second flight"
Pros: "I am fine with everything"
Cons: "Yes, I agrèe it could be"
Cons: "The flight was canceled without notice."
Pros: "I liked that all flights were on time"
Cons: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pros: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Cons: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Cons: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Cons: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pros: "Overall it was a good flight"
Cons: "small plane, tight seats, noisy."
Pros: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Cons: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Cons: "Having to arrive 6 hours later than scheduled"
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pros: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Cons: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Pros: "It took me to Warsaw"
Cons: "Very small, uncomfortable plane. Late."
Cons: "The fly was late 50 nim, we have to wait for some people witch come late."
Cons: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Pros: "Comfortable, civilized"
Pros: "Comfortable seats. Professional pilots. Variety of movies."
Cons: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pros: "The food and entertainment"
Cons: "I did not like the terrible services!"
Cons: "They delayed the departure"
Pros: "Flight on time... arrived on time.... food was great...."
Cons: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Pros: "Kind crew, clean and comfortable plane"
Cons: "ANA's dreamliners have better designed seats; they do not recline by slide"
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pros: "The transatlantic plane was great."
Cons: "No alcohol 2/2 flights delayed"
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Cons: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pros: "I like everything food and the chaires very comfortable thanks"
Cons: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pros: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Cons: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Cons: "Seats aren't comfortable"
Pros: "I liked every thing the crew was exelent"
Cons: "Dislike to crowded"
Pros: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Cons: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Cons: "Late as always, didnt get anything to drink from warsaw to rzeszow. Not happy at all"
Pros: "The flight left from Toronto late. I missed my flight in Warsaw. Had to stay there for a day. Was late for a meeting."
Cons: "The flight was delayed. I came to Minsk 1 day late."
Cons: "Had to pay for coffee"
Pros: "Nothing. I normally try to find the positive but cannot in this case."
Cons: "4.5 hour delay for a KNOWN reason, with no warning, no compensation and no meaningful assistance with re-booking."