Cons: "the sandwich was cold, they should have used the microwave"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Just anything. I have better trips taking a crowded bus."
Cons: "They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew."
Pros: "Easy check in, and boarding process."
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Food. Blankets. No delays."
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "very nice experience nice flight food and beverages"
Pros: "Avianca es la aerolinea que prefiero y continua siendo"
Cons: "Las aeromozas tienen muy mala actitud, parece que uno les está pidiendo plata."
Pros: "La atención y la comida"
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Cons: "The flight attendants were friendly and helpful during an unscheduled delay"
Pros: "comfort crew entertainment passable for the age of the plane clean quick boarding"
Cons: "not enough food.............................................."
Pros: "The trip was on time, plane was clean, crew was nice, duty free is excellent"
Pros: "Nice crew"
Cons: "The food"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "The route, not much waiting time, the food."
Cons: "no issues. all fine."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "On Time, Great Staff"
Pros: "The flights wers on time"
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Cons: "The airplane was terribly dirty and disgusting"
Pros: "Impressed from the checking to the smooth landing. Clean airplane, pleasant stewardesses, on time."
Cons: "2times was cancelled and I have to Stay 2 nights in Bogota"
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "Everything was great..."
Pros: "basically everything"
Cons: "the food"
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "Free Drinks and Food."
Cons: "Chaotic boarding"
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Pros: "The flights were on time, with great service."
Cons: "2 and a half hours of company owned delay. Very little explanation in situ."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "Plenty of room and everything was on time!"
Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Pros: "They hade entertainment"
Cons: "No food"
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "Price of food"
Cons: "Probably the roughest, bumpiest landing over ever experienced. The brakes were grinding very loudly during taxi (I overheard several other passengers comment on this). The plane was very cramped and the air smelled. Thank God it was such a short flight."
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Cons: "Everything was great"
Cons: "Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Staff was rude, bad customer service"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Seats were standard. Crew standard."
Cons: "Communicating the 30 minute time frame to change planes and are seated in the back of the plane. You will miss your flight and pay a very hefty penalty and possibly have to wait 5 hours for the next flight if you checked in your baggage. All this for a 1 hour flight."
Cons: "No earphones for hearing the movies"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport."
Cons: "Checking process in Miami was slow"
Pros: "Both their kindness and generosity."
Pros: "Comfortable and puntual"
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Pros: "Free meal on a one hour flight!"
Pros: "Good customer service"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "No delays on departure. Smooth boarding process"
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Pros: "- nice staff - food on the plane"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "Be in time, over 1 hr delayed."
Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."
Pros: "Great plane with great service!"
Cons: "This flight—CDMX to TRC with Aeromexico—was either incorrect or nonexistent. It had the same number an Interjet flight which I’m now having to wait for today. I’m annoyed to still get updates and emails about this flight that I didn’t (couldn’t) take."
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Cons: "Crew and staff were lazy and hostile almost I have to say."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Hate it the flight."
Cons: "Terrible flight.We should of have the opportunity to sit closer to the the front of the plain considering that we were a family of six with little kids all under the age of 10."
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Definitely I will travel once again with you guys"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Cons: "Crew standing in the back talking to each other with their backs on us"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "Aeromexico treats everyone like there in first class"
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Ontime and pleasant"
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "Everything. Everybody very helpful"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Pros: "The time of departure and arriving was ok"
Cons: "we went to the main desk to see if we can change the fly of my girlfrend so she can fly with me, but the guys of aeromexico say that the fly was over saled, so she take a diferent plane that mine, and when i jump up to the plane i see more than 5 seat empty..."
Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."
Pros: "the crew was great!"
Cons: "The boarding was a little delayed movies or series might be interesting to have as an option to watch"
Pros: "Clean, comfortable, crew very helpful, punctuality...."
Cons: "Space to carry-on"
Pros: "Comfortable seats; attentive crew."
Cons: "Cabin temperature; too cold."
Pros: "Quick flight"
Cons: "More leg room"
Cons: "Difficulties to going out of the airplane"
Pros: "Crew was great, seats could have been better for the fare we paid..."
Cons: "The food was not the meal we ordered"
Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"
Pros: "Seats were pretty comfortable"
Cons: "The food literally gave me food poisoning"
Pros: "the entertainment and ease"
Cons: "the noise"
Cons: "Never made it on the flight and have no help getting any refund or compensation. Unable to make connections to Toronto."
Pros: "The process to go through security and boarding was smooth and efficient"
Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."
Cons: "3hr delay sitting in the plane."
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Cons: "Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time"
Cons: "Old plane small cabin and seats hurt after 4 hrs."
Pros: "The flight was on time"
Cons: "The plane noise was loud"
Cons: "my suitcase are mising"
Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."
Cons: "My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes."
Pros: "Wine, seats, food"
Cons: "Complete scam . Thought I was booking through kayak and was duplicitously sent to justfly.com which is a complete fraud."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Cons: "Three hour delay due to wind caused chaos. Very late notification of delay, confusion at gate."
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Pros: "Loved the updates on my flight"
Pros: "Can’t think of anything except my window seat"
Pros: "Crew was friendly. Boarding was fairly quick."
Cons: "Flight was delayed for a bunch of reasons. No video screens on the flight. No info booklets in the back of the seats. No complimentary snacks."
Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."
Pros: "Airline staff were very friendly and accommodating."
Cons: "Seats were not comfortable for a transatlantic trip- difficult to sleep."
Pros: "boarding, crew"
Cons: "seats too small"
Cons: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."
Pros: "Boarding was efficient as Option Plus board right after first class. Flight was on time."
Cons: "Extremely cramped seating: the worst I have experienced. Terrible in-flight entertainment system; poor video quality; everybody views the same movie as it was in the 80s unless you think to bring your own tablet. Barely passable food (warm sandwich) and breakfast consisted of a slice of cake."
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Cons: "No complaints about anything at all"
Cons: "Delayed for 90 min"
Pros: "Nothing in particular"
Cons: "Below average company"
Cons: "I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight."
Pros: "The overall experience was so bad, that it is hard to think of anything positive.....oh, one thing. The beer they originally served me was room temperature and the kind stewardess went out of her way to get me a cold one."
Cons: "First off there was a 3 hour delay in the terminal at YYZ. Once on board, we sat at the gate for another hour (4 hour delay in total). Finally worst of all, since they are a "discount" airline, they fit in 9 seats per row as opposed to the usual 8 in an airbus 330, and I am sure more rows as well. (3x3x3 vs 2x4x2) I have never been so uncomfortable on a flight in my life, and I had an aisle seat! The guy next to me was an elderly, portly Portuguese man, and because the seats are so narrow, he was spilling over into my seat (no fault of his own). Neither of us could nap And the fare was not particularly cheap at $580 one way. It was truly horrible. I arrived exhausted and am still recovering from jet lag"
Cons: "The plane was hot due to an AC issue that delayed the flight for almost two hours, and then continued to be hot throughout the duration of the flight. The crew was rude and not very accommodating. The in-flight entertainment and food service was not up to date and sub-par. There is little that could motivate me to fly Air Transat again."
Cons: "Wish we knew to download the app before the flight to benefit from streaming movies"
Pros: "Great hostesses very friendly"
Cons: "Very poor meals and entertainment"
Cons: "We were an hour late boarding the flights. The chairs were also very uncomfortable and did not recline much; they were also so narrow."
Cons: "1 hour delay while sitting inside the plane. No snack nothing to eat"
Pros: "Lots of leg room!!"
Cons: "Food was horrible."
Pros: "Seat could recline. Movie was adequately recent"
Cons: "Flight was delayed for almost two hours. Flight attendance attitude was a little off-handish"
Pros: "Quick boarding. Nice staff."
Cons: "Airline lost my flight information"