Cons: "the sandwich was cold, they should have used the microwave"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Just anything. I have better trips taking a crowded bus."
Cons: "They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew."
Pros: "Easy check in, and boarding process."
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Food. Blankets. No delays."
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "very nice experience nice flight food and beverages"
Pros: "La atención y la comida"
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Cons: "The flight attendants were friendly and helpful during an unscheduled delay"
Pros: "comfort crew entertainment passable for the age of the plane clean quick boarding"
Cons: "not enough food.............................................."
Pros: "The trip was on time, plane was clean, crew was nice, duty free is excellent"
Pros: "Nice crew"
Cons: "The food"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "The route, not much waiting time, the food."
Cons: "no issues. all fine."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Pros: "My family and I were impressed with Avianca and will fly them again."
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "On Time, Great Staff"
Pros: "The flights wers on time"
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Cons: "The airplane was terribly dirty and disgusting"
Pros: "Impressed from the checking to the smooth landing. Clean airplane, pleasant stewardesses, on time."
Cons: "2times was cancelled and I have to Stay 2 nights in Bogota"
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "Everything was great..."
Pros: "basically everything"
Cons: "the food"
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "Free Drinks and Food."
Cons: "Chaotic boarding"
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Pros: "The flights were on time, with great service."
Cons: "2 and a half hours of company owned delay. Very little explanation in situ."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Cons: "Everything was great"
Cons: "Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Staff was rude, bad customer service"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "No earphones for hearing the movies"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport."
Cons: "Checking process in Miami was slow"
Pros: "Both their kindness and generosity."
Pros: "Comfortable and puntual"
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Pros: "Free meal on a one hour flight!"
Pros: "Good customer service"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "No delays on departure. Smooth boarding process"
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Pros: "- nice staff - food on the plane"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "Clean, comfortable, crew very helpful, punctuality...."
Cons: "Space to carry-on"
Pros: "Comfortable seats; attentive crew."
Cons: "Cabin temperature; too cold."
Pros: "Quick flight"
Cons: "More leg room"
Cons: "Difficulties to going out of the airplane"
Pros: "Crew was great, seats could have been better for the fare we paid..."
Cons: "The food was not the meal we ordered"
Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"
Pros: "Seats were pretty comfortable"
Cons: "The food literally gave me food poisoning"
Pros: "the entertainment and ease"
Cons: "the noise"
Cons: "Never made it on the flight and have no help getting any refund or compensation. Unable to make connections to Toronto."
Pros: "The process to go through security and boarding was smooth and efficient"
Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."
Cons: "3hr delay sitting in the plane."
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Cons: "Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time"
Cons: "Old plane small cabin and seats hurt after 4 hrs."
Pros: "The flight was on time"
Cons: "The plane noise was loud"
Cons: "my suitcase are mising"
Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."
Cons: "My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes."
Pros: "Wine, seats, food"
Cons: "Complete scam . Thought I was booking through kayak and was duplicitously sent to justfly.com which is a complete fraud."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Cons: "Three hour delay due to wind caused chaos. Very late notification of delay, confusion at gate."
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Pros: "Loved the updates on my flight"
Pros: "Can’t think of anything except my window seat"
Pros: "Crew was friendly. Boarding was fairly quick."
Cons: "Flight was delayed for a bunch of reasons. No video screens on the flight. No info booklets in the back of the seats. No complimentary snacks."
Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."
Pros: "Airline staff were very friendly and accommodating."
Cons: "Seats were not comfortable for a transatlantic trip- difficult to sleep."
Pros: "boarding, crew"
Cons: "seats too small"
Cons: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."
Pros: "Boarding was efficient as Option Plus board right after first class. Flight was on time."
Cons: "Extremely cramped seating: the worst I have experienced. Terrible in-flight entertainment system; poor video quality; everybody views the same movie as it was in the 80s unless you think to bring your own tablet. Barely passable food (warm sandwich) and breakfast consisted of a slice of cake."
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Cons: "No complaints about anything at all"
Cons: "Delayed for 90 min"
Pros: "Nothing in particular"
Cons: "Below average company"
Cons: "I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight."
Pros: "The overall experience was so bad, that it is hard to think of anything positive.....oh, one thing. The beer they originally served me was room temperature and the kind stewardess went out of her way to get me a cold one."
Cons: "First off there was a 3 hour delay in the terminal at YYZ. Once on board, we sat at the gate for another hour (4 hour delay in total). Finally worst of all, since they are a "discount" airline, they fit in 9 seats per row as opposed to the usual 8 in an airbus 330, and I am sure more rows as well. (3x3x3 vs 2x4x2) I have never been so uncomfortable on a flight in my life, and I had an aisle seat! The guy next to me was an elderly, portly Portuguese man, and because the seats are so narrow, he was spilling over into my seat (no fault of his own). Neither of us could nap And the fare was not particularly cheap at $580 one way. It was truly horrible. I arrived exhausted and am still recovering from jet lag"
Cons: "The plane was hot due to an AC issue that delayed the flight for almost two hours, and then continued to be hot throughout the duration of the flight. The crew was rude and not very accommodating. The in-flight entertainment and food service was not up to date and sub-par. There is little that could motivate me to fly Air Transat again."
Cons: "Wish we knew to download the app before the flight to benefit from streaming movies"
Pros: "Great hostesses very friendly"
Cons: "Very poor meals and entertainment"
Cons: "We were an hour late boarding the flights. The chairs were also very uncomfortable and did not recline much; they were also so narrow."
Cons: "1 hour delay while sitting inside the plane. No snack nothing to eat"
Pros: "Lots of leg room!!"
Cons: "Food was horrible."
Pros: "Seat could recline. Movie was adequately recent"
Cons: "Flight was delayed for almost two hours. Flight attendance attitude was a little off-handish"
Pros: "Quick boarding. Nice staff."
Cons: "Airline lost my flight information"