Cons: "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Pros: "crew was excellent"
Cons: "seat was better this flight."
Pros: "Was pleasantly upgraded from Economy to Business."
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Pros: "The luggage space was good."
Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Pros: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Cons: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Pros: "Cathay Pacífic always high standard"
Pros: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Cons: "No complaints"
Pros: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Cons: "keep providing little gifts for kids"
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Cons: "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"
Pros: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Cons: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
Pros: "Smooth, uneventful travel all was well."
Pros: "Boarding on time"
Cons: "Food was not fresh. Some crews could not understand English well"
Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
Pros: "I traveled this time with my wife and 8 year old twin daughters. For the long haul flight from Boston to HongKong, they let all families with children (including us) board earlier, which not all airlines do, and which was much appreciated. It wasn't as big of a deal for the HongKong to Taipei puddle jumper. Crew was very attentive, responding rapidly to calls and rebooting the entertainment system when needed. They were also quick with providing water and ramen noodles when we needed them. Seats were OK, a little short on leg room on the 777, better on the Airbus 350's. In flight entertainment options were very good for the adults, decent for the kids (they seemed to be struggling to find things to watch)."
Cons: "Food options are disappointing. The congee breakfasts have insipid, watery rice and dull flavored savories, and the sausage-and-egg breakfasts aren't much better. Dinner options were also disappointing, with so-so pepper beef and chicken that was not much past good. Snack options mid-flight were OK; they were generous with potato chips, caramel popcorn, chocolate and cookies, but the apples were mealy and there wasn't much in the way of healthy snack options."
Pros: "Little more leg room! A good flight overall"
Cons: "Flying time too long!"
Pros: "Passengers was good."
Cons: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Pros: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Cons: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Pros: "Entertainment system is decent with good selection of movies."
Cons: "Uncomfortable seats"
Pros: "Food is fine."
Cons: "washrooms are small and dirty."
Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Cons: "Overall waiting and long flight."
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Cons: "The crew gets annoyed when you are in economy class and asks for extras"
Pros: "The crew is bilingual and they work and move fast"
Cons: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "GOOD SERVICE & FOOD"
Cons: "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
Pros: "Boarded on time. Landed safely."
Cons: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."
Pros: "Need more movie selection on classic"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "Comfortable seats, clean toilets, great service"
Cons: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Pros: "Crew was cordial."
Cons: "Again, would it be possible to have more Christian-friendly movies?"
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Cons: "Food was good but could be better. Healthier, purer"
Cons: "Food was awful. Plenty of options but tasted cheap. Felt like flying on a budget airline"
Cons: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Pros: "The service was outstanding, the food actually tasted good, and not "good for airline food," just good. The seats were comfortable; lots of entertainment options and boarding was run super efficiently. I'd fly this airline anytime."
Pros: "Great service. Nice plane. Flight attendants were attractive"
Pros: "many choice of movie & language."
Cons: "long queue at check in counter due to high season. I was at airport 2.5h before boarding but not clear coordination by grand staff and many times disordered the queue. not only waste time but also got seat far from my daughter, last ran to the gate. Terrible! Flight attendance were rough."
Pros: "I missed a connection due to bad weather, and the airline was well-prepared with hotel accommodation near the airport. They also put me on the next flight and checked through my baggage without any complaints or drama."
Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Cons: "Late departure and arrival. Very little legroom."
Pros: "Checkin at Kowloon"
Cons: "Aircraft change"
Pros: "Really friendly and efficient crew."
Cons: "Seats and entertainment screen."
Pros: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Cons: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."
Cons: "Boarding be insured as I have a ticket"
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "Thé entertainment was amazing. I watched a live soccer game"
Cons: "The space in the plane"
Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Pros: "We lost our bags"
Cons: "Our barges were damaged"
Pros: "Lufthansa is great."
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Pros: "Staff tried hard to serve food"
Cons: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pros: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pros: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Cons: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."
Pros: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Cons: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pros: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Cons: "All good."
Pros: "The flight itself went smoothly and that's whst's most important!"
Cons: "No problems"
Pros: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Pros: "No problems and great food service"
Pros: "Comfort and space"
Cons: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "Food was good. We were served well and often"
Cons: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Pros: "Mid night snacks were treats!"
Cons: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Cons: "Requested vegetarian and was served vegan"
Pros: "Overall, was good!"
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pros: "Service was good"
Cons: "The cabin was warm and couldn't control temp."
Pros: "The service during the flight was pretty good"
Cons: "My luggage is lost and I didn't receive them yet."
Pros: "Lufthansa crew is generally efficient, polite, and professional."
Cons: "Wifi was slow."
Pros: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"
Pros: "Flight did not happen went to frankfort"
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pros: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pros: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Cons: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pros: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Cons: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Cons: "Space between seats and leg room. Very compact for an international flight."
Cons: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."
Pros: "WOW. SO much food and services. Lots!! Best flight ever."
Cons: "Some staff sound a little rude sometimes. And stressed."
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Pros: "Lufthansa always has good service and amenities"
Cons: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Cons: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"
Pros: "short, slightly delayed flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "Flight went well, the free entertainment was great, flight attendants came around on a regular basis with refreshments. The overall experience was good."
Cons: "For the most part, the flight attendants were great. But there were two in particular on my flight that could haves used some lessons in manners."
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew was astounding"
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Cons: "Thé qualité officielle the images"
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "Staff were friendly and seats in business were super comfortable."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Everything! It was a wonderful experience."
Pros: "Just a routine flight but done with perfect execution."
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "The space and the people"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Cons: "Clean. Courtesy of staff on plane."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "Warm and elegant service"
Pros: "Courtesy staff excellent!"
Cons: "Console for gaming poked guy in front. Needed joystick"
Pros: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Pros: "The attentiveness of the crew and the online check in."
Cons: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Pros: "Nice comfortable plane and excellent crew"
Cons: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."
Pros: "Overall very good on time flight."
Cons: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."
The flight was exceptional. I have NEVER enjoyed a flight as much as that one. Happy Holidays to the flight crew of Flight 4763 from RIC to LGA on December 23, 2021. 🙏🏾
Nothing. I had to wait 1-2 hours to arrived to my destination. And it was an emergency travel
Pros: "This was the worst flying experience I have ever encountered."
Cons: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
Cons: "Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "On time departure from PHL and on time arrival in LAX."
Cons: "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We stay stuck in PVR"
Pros: "They had the decency to book a hotel after delaying the flight so long it made many people miss their connecting flight."
Cons: "Being more considerate to the customers and not changing gates last minutes or delaying the flight an hour before take off. Also not sending ones luggage on a later flight then having to wait to pick it up and find out it never arrived after you go speak to costumer service. Worst service ever!"
Cons: "Staff at las “snippy” toward other locations regarding “we make sure that WE get out flights out in time so be ready to move...” . Leaving on time is nice but don’t be crappy towards other locations publicly, we don’t care about your little rivalry..."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "It was great! I got an entire row to myself."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "Excellent flight. No complaints!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "Quiet clean bathroom good layover time"
Pros: "Flight attendants were attentive and pleasant"
Cons: "No IFE, bug not a big deal I had my own."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "Everything was on time!"
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Comfortable flight"
Cons: "Connecting flight in London was confusing and lenghthy to travel to terminals"
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
Pros: "No one sat in the middle seat next to me"
Cons: "Seats and leg room are too small Had to pay to get the exit row"
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Pros: "Everything smooth. No hang ups"
Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."
Pros: "Great service, good food, even had an ice cream break. Awesome."
Cons: "Gate assignment was 45 minutes from the check-in area. Would be nice to have that heads up a day or two earlier. We had enough time but the extra time that we thought we had built in."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Crew was helpful, both in the air and on the ground"
Cons: "Wasn’t able to do my pre-check via the airline due to a technical glitch on their end, but boarding staff was very helpful and should be commended. Their also wasn’t any inflight entertainment options, which for a 4 plus hour flight would be helpful"
Cons: "Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX"
Pros: "the seat was tight and doesn't recline if the person behind you is leaning on it. wouldn't let us board because it wasn't the right group yet forcing us to stand on the side for 30 minutes until they started calling our group again."
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Pros: "49mins verse 6hrs"
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "Boarding was very smooth"
Cons: "Crew was late arriving to what would have otherwise been an on-time flight"
Cons: "The flight was delayed by 22 hours!"
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Cons: "Need more legroom and luggage space. Long flight is painful"
Cons: "Due to purchasing from Kayak, we could not change flight even thought flight UA34 was delayed due to mechanical. We had to call ANA, United and Airline.com but no one can change flights. We will not purchase tickets from Kayak. We called 11/5 to assign seat numbers. However, when we get to the airport, our seat was no assigned as we requested. They had to re-arrange to sit next to each other for two of us. Fight got delay does not mean they can re-assign our seats."
Cons: "Flight attendant assignments to our seats were mishandled. We did have any food or drink offer until 90 minutes after boarding. We were told that one of the attendants fell ill but no was assigned to take her responsibilities."
Pros: "Very smooth ride"
Cons: "Foos was mediocre"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Cons: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Cons: "The issues was the ordering of tickets. Purchased through ANA but flight was handled by American. 1. Seats for 5 tickets were scattered all over the plane 2. All seats were middle seats and cost more to have an isle seat. Cost extra $500 to change so family was together. 3. No communications that flights were American Airline flights leaving LAX from American's Terminal, not Bradley. Only found out when calling ANA to change seats. 4. ANA could not change seats so had to call American. All-in-all this was a terrible experience in ticket purchasing."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pros: "It was the ride of a lifetime the crew did something Unfathomable the flight wasn't delayed 75 minutes they actually left before their designated time which I Thought was just astonishing flight attendants were The pinnicale of what an employee of united Should be. Thanks for getting back right before 6"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "Flight was on time and luggage was not lost. In flight meal service was better than average."
Cons: "in the last row battling for share if the armrest."
Pros: "I like to the passengers on the plane werrhelpful"
Cons: "After calling United to change my seat to one in the same price category, I arrived on the airplane to find the attendants had no record of me having that seat. Which not only caused embarrassment for me and the other passenger but also held up the flight. Also this was the worst food I've ever had on a flight in my entire life even other United flights had much better meal choices."
Pros: "Plane not full, got to move to a row of 3. Could stretch outcandvslepp Flight attendants really helpful and friendly Bathrooms wrte clean"
Cons: "Could not see monitor so I couldn't watch the movies Food mediocre"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Pros: "The crew were polite and better than usual. We arrived safely."
Cons: "So many sick people everywhere. Violent and inappropriate movies kids could see on other people's screens. Bathrooms too small. Nowhere to throw away trash and no button to call flight attendant."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "The food was great"
Cons: "Boarding was slow"
Pros: "Efficient and friendly"
Cons: "No complaints"
Pros: "Great help from all the ground staff, especially in Osaka."
Cons: "The food was okay but you need to offer herbal teas for those who want something warm (planes are cold) but not caffeinated."
Pros: "Handicapped assistance was great. Our connections at from between flights was 35 minutes. We had to go from terminal B to C by wheelchair for my Dad then by electric cart to get to our next gate. We barely made it. They were boarding when we got to the gate. On our flight to our destination we were given the wrong gate and terminal. We actually were supposed to go from terminal E to B at opposite ends of the airport. We missed our connectio and had to be teschuled 6 hrs later. Then that flight was cancelled and we had to pay for a hotel and missed a whole day of our trip. These connections were paired by United no by individual choice. IAH is a very difficult airport to travel through. I won't fly United again!"
Cons: "I have been flying by ANA in the past. I prefer ANA service over the United."
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "The movie selection"
Cons: "Worst airline food I have ever had. There were supposed to be two choices for dinner, when they ran out of one, they just shoved the food at you with no apologies. It was the worst fried chicken ever, and breakfast was worse. The two male flight attendants never smiled, had attirude, and were overall jerks."
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Pros: "Flight crew did not offer any relief to baby or mother"
Pros: "The staff were normal and no complaints."
Cons: "I had to share my seat with the man next to me who continually had his arm and leg in my seat area. It's unfair and obnoxious to pay the same money as somebody else who then takes your already small space. I am not a large person (140lb, 5'7") and I could barely move my arms without bumping one of the people next to me. There's no reason that we should have such limited space."
Pros: "The crew was great and there was plenty of provided snacks and food."
Cons: "I had the exit row window seat and froze! I couldn't sleep that seat is so cold."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."