Another good flight newer plane therefore better seats. The landing was excellent!
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Crew was excellent, seats are never excellent"
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Flight left on time and landed on time"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "Crew was amazing."
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Good snacks"
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "On time, great service, a lot of legroom."
Cons: "SofinwS turned off for most of trip"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Cons: "No space in the seats"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "All of the less than good, obvious!"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got delayed 30 minutes"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "The plane was very hot"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "I slept pretty much the whole time"
Cons: "Food and one bathroom out of service makes an awful flight"
Cons: "The streaming service didn’t work"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "quick and relaxed"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Great crew service. Among the best ever."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Very good flight, excellent service and good food."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Delays and no proper customer service."
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Cons: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Pros: "Crew was sour."
Cons: "Crew could have been friendly."
Pros: "Crew was very pleasant."
Cons: "There were no announcements at all about the delays! It was confusing and poor service."
Pros: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Cons: "Seat was super narrow."
Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Pros: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Cons: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Cons: "I will never fly with spirits again.. ever"
Pros: "The crew was great and the economy seating was roomier than expected."
Cons: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."
Cons: "Seats were horrible, tiny , cramped"
Pros: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Cons: "Limited free drink options on a transatlantic flight."
Pros: "On time, movies, service staff"
Cons: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Pros: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Cons: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Pros: "i ended up missing the flight, due to car accident which involved injuries."
Cons: "flight was canceled and I have not heard back from SAS"
Pros: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Cons: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Cons: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Pros: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Pros: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Pros: "Quick flight"
Cons: "1 hour delays and 70 euro bag fee"
Cons: "Flight delayed too long, 2 hours. No snacks, only drinks."
Pros: "I mean, it was how a flight should be, painless."
Cons: "The seat next to me was open and they moved someone over next to me."
Pros: "Movie selection"
Cons: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."
Pros: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Cons: "Smaller than average seat size."
Pros: "Boarding, comfort, cost of tickets"
Cons: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Cons: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Pros: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Cons: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."
Cons: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Cons: "In toilets there was no paper"
Pros: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"
Pros: "Quick Flight"
Cons: "Just a long layover, but what are you going to do"
Pros: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Cons: "Leg room is a nit short for tall people. Everything else was great."
Cons: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Pros: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Cons: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Cons: "SAS does not even offer wine with the meal, you have to pay for it. Additionally they have the strange policy that they give drinks at frost, that is ALL drinks, including the meal drinks, and then comes the meal about half an hour later. The do not offer ANY drinks with the meal."
Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Pros: "Everything was great, food, blanket & pillow, movies, friendly service."
Cons: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Pros: "we didn't crash"
Cons: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Pros: "Efficiency, confidence, promptness"
Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."
Pros: "Friendly staff"
Cons: "Thin narrow seats and I am small. Late arrival"
Pros: "Flight on time. Meals and service were better than expected. Long international flight was smooth."
Cons: "Flight was delayed due to operational issues, not weather, and eventually required a new plane at a new gate, and there was very little information provided about why or when we would actually be leaving. When a flight is delayed that long, US carriers usually offer free drinks onboard as an "I'm sorry" or put us up at a hotel. We were so late at our BnB that our host had to leave a key in a flowerpot for us and couldn't show us how to adjust heat, use the stove, etc. Really horrible communication and customer care."
Pros: "free wi fi"
Cons: "charging for tea"
Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Entertainment system was not working on all seats"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "My seat"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "the food"
Cons: "no room for legs"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "I like the service of AF"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Cons: "No entertainment or usb plugsto charge."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "Professional and helpful crew."
Cons: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Pros: "Nice comfortable plane and excellent crew"
Cons: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."
Pros: "The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf."
Cons: "Seat didn't recline as much as needed and was no in flight entertainment."
Pros: "Crew seemed attentive to needs,"
Cons: "Not being able to select seats prior to check in."
Pros: "Complimentary entertainment"
Cons: "Major delays"
Pros: "Quick boarding"
Cons: "The plane was very cramped. Small seats and my backpack could not even fit under the seat."
Pros: "We propelled through space and arrived safely at our destination. Big like! :)"
Cons: "The vegan meal was a plate of dough. All bread. Other flights have given fruit, vegetables, vegan yogurt, etc. But that's a small complaint. The extra leg room seats at the exit aisles I was offered don't recline. (This wasn't true on the next flight). At 5 feet tall, given the option, I would pass up on the extra leg room and take a reclining seat. This is something that should be made very clear before the flight!"
Pros: "Punctuality was outstanding and service onboard was great"
Cons: "For a 11+ long trip it would be suitable to have a modern entertainment system. Aircraft was old and thus the onboard entertainment system: very low resolution screens and aweful sound..."
Pros: "Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives."
Cons: "Work around the flight cancellation better to keep people on schedule."
Pros: "The crew was good but this seating was very tight."
Cons: "Boarding should be done from the back of the plane to forward which would get rid of the bottle neck when trying to get on. It was not an Iceland plane and there was no entertainment available."
Pros: "The crew was nice and boarding was quick."
Cons: "The plane was extremely hot. There were children running up and down the aisles the entire flight (a little play time is fine, but someone should've asked them to quiet down at some point). The seat in front of me reclined so far back, it was inches from my face for the full six hours."
Pros: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Cons: "Schedule seems to mean there is always a shortage of time to make connections."
Pros: "Washroom was very clean."
Cons: "It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!"
Pros: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Pros: "Crew was adaquate,"
Cons: "plane was 1 hr late boarding You changed my seat on BOTH legs of my flight . Suurely NOTHING to get happy about !"
Cons: "Taking off & landing"
Pros: "The seat has minimal cushioning"
Pros: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Cons: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Pros: "The crew always friendly"
Pros: "Early arrival"
Cons: "Long walk in Toronto airport to leave"
Pros: "the time went really fast"
Cons: "somewhere on the itinerary clearly that food is not included in the ticket"
Pros: "Same as other comment"
Cons: "Same as other comment"
Pros: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Cons: "Slow, delayed boarding, with bus to the plane and stair walk up."
Pros: "Overall a pleasant experience"
Cons: "The lack of advance knowledge regarding Passport control in Keflavik on the return flight from Europe"
Pros: "Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired"
Cons: "Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0"
Pros: "The plane and crew are great!"
Cons: "A bit disorganized with boarding is my only complaint."
Pros: "All was fine: economy seats with great legroom; helpful, nice crew; efficient updates from icelandair - had a flight delay, which resulted in an overnight in Iceland that turned into a mini vacation."
Cons: "Delay and missed connection caused getting back to work a day late but it was a fun interruption."
Pros: "At least IA has great entertainment system with many movie options."
Cons: "Iceland Air has no self baggage check area. It appears that SAS has a monopoly here and handles everything, which means waiting in multiple lines even if you self check and print bag tags at the kiosk. What’s the point if you have to go the service area to check your bags?"
Pros: "Excellent entertainment and good comfort"
Cons: "Boarding time, long and not orderly. No complimentary snacks on a 6 hour flight?"
Cons: "Icelandair does not serve food, flights are very hot, get very little to drink"
Pros: "Plane boarded and left mostly on schedule. The price was pretty incredible, I paid a fraction of what I expected based on previous trips to Europe."
Cons: "Arriving in Reykjavik, we needed to bus to the terminal. Weather was fine so it wasn't a big deal, but it involved additional waiting and the buses fill up quickly."
Cons: "My first flight was canceled due to lack of available aircraft. My connecting flight was then 2 1/2 hours late due to a mechanical issue. That made me miss my flight to Denver. The fact that they had a flight scheduled that didn’t have an aircraft available is very poor planning and caused a great deal of issues"
Pros: "The staff are good, but the plane is older and not very comfortable. Even if it is clean it is hard to tell. It’s the last flight to our area, but it as on time at 12:20a, and the wait for baggage was short."
Cons: "I was cold, but it was as a short flight, so I didn’t suffer long."
Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"
Cons: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Pros: "Comfortable seats, great and smooth fight"
Cons: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Pros: "The staff is very friendly on board and the overall flight was very pleasant."
Cons: "Boarding in Reykjavik was slow and very congested."
Pros: "Leg room and service. Entertainment system is excellent!"
Cons: "I liked it all"
Cons: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Pros: "Efficent crew and flight on time"
Cons: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Pros: "Legroom is quite good"
Cons: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "Crew was kind and accommodating. Boarding was quick and organized. Great amount of leg room."
Cons: "Very disappointed that no food was served during the 5 hour flight from Reykjavik to Toronto. We had to pay 8 euro for a less than pleasant sandwich! Having to pay for food (even a snack!) was very surprising considering the length of the flight and that other airlines give out at least a small sandwich. I had a two hour connection flight with another airline and they offered a sandwich and granola bar, so for a 5 hour flight I assumed we would receive at least something small- nope!"
Pros: "Crew was good once we finally got going"
Cons: "We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans."
Pros: "Pleasant flight."
Cons: "I wish Icelandic had better food choices."
Pros: "We had a most wonderful flight attendant named Axel Arnason on our flight who was great and made the flight not only bearable but actually very good. We were very unhappy at boarding and he recognized this, took the initiative, and went out of his way to insure that we were happy. One of the other flight attendants also gave us a free meal. I thought the airline should have given everyone a free dinner due to such lousy service at the gate. I would highly recommend that your executives take a plane ride in economy. It may open your eyes!"
Cons: "We had a two hour delay before leaving in Oslo. We walked into the most chaotic scene i've ever experienced at a terminal. Despite having a two hour window, nothing had been done to prepare for all the people arriving and needing to connect. There were no lines, no signs, no people to tell us where to go or how to board. It was a big fat mess! There was no time to go to the restroom, get something (less expensive) to eat or take with us. Very poorly handled. Once on board the plane, the very least that should have been done as to give everyone a free dinner. If we hadn't had such a nice flight attendant I would be requesting reimbursement for the meal we had to buy on the plane. I don't know if we will fly with you again. The seats are tiny, no snacks provided, and not a very good food menu."
Pros: "Our seats barely reclined-same as economy Couldn't stretch legs due to bulkhead. While purpose of Business Class was to enable sleeping. Without stretching out, that didn't happen"
Pros: "Oslo airport was great., spacious, good food and shopping, clean, well signed, plenty of places to charge electronics"
Pros: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Cons: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Pros: "Greenland. Always get a window seat. Fantastic."
Cons: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Pros: "Great crew, pleasant, courteous and serviceminded"
Pros: "Fast service onboard. so many flight attendants!!"
Cons: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Pros: "I love Icelandair. Quirky and comfortable"
Pros: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Cons: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""
Pros: "The bottles of water, friendly staff, entertainment selections, and the aurora borealis lighting."
Cons: "A little crammed seating in economy."