Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.
Crew was unresponsive to request for a soda. Food was horrible and I’d venture to guess many others thought so as well by the amount that they trashed. Made me sick to my stomach and ended up in bed the remainder of the day once we arrived. Screaming child for 3/4 of the almost 8 hour flight. Crew had no headphones whatsoever for free or purchase. Seating way too tight and we upgraded our seats. I do not see us ever flying this airline again.
Standard short hop flight. No food, no entertainment. Just get in, get something to drink, and try to be as comfortable as you can for an hour.
Sat on runway for 1.5 hours waiting on winds to change so we could take off. The pilots did an amazing job getting up in the air when they had permission to take off.
They cancelled our flight home less than 24 hours before it was supposed to leave. It partially ruined our last day because I was on the phone trying to get 5 people home and the stress that it causes. We still arrived at the airport with no definite flight plans. The actual flight was good but my kids really misses the kids meals I had ordered for them which obviously didn’t make it to the new flight.
Very helpful in getting us off the plane first to make a tight connection.
Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10
Nothing special or negative. Pretty typical flight…no freebies in the way of food etcetera, but none were expected.
The flight got canceled and you just send an email in the middle of the night and no solution to how to get on the next flight or provide other solutions.
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
Abandoned me in hallway in a wheelchair… which I asked for because I sprained my back. After waiting in the hallway, I decided to walk the rest of the way since someone respecting me up.. My experience with the united was totally the opposite. Wheelchair access, propped swift and save me a lot of grief. Air Canada totally disorganized.
No issues other than paying twice for my seat selection.
Bad experience boarding and flight got delayed didn’t make it to my next flight
Everything was great, clean plane and washrooms. Flight was on time, excellent boarding process
The app was great, service was wonderful, everything was quick and easy
The food on the trip Toronto to Athens could be better: the chicken didn’t taste good.
Horrible. Multiple delays for every reason imaginable. Missed connection which led to missing work. How does a plane make a detour to refuel. Do the fueling then have to refuel a second time at the exact same spot? Mind blowing.
Conflicting information provided about baggage allowance. One screen said I had a carry on and another said I didnt.
The 787 Dreamliner that we flew on was relatively new and a nice aircraft. We flew on a 777 which was noticeably older and the seats were average” but the 787 was very nice, especially for the price. No window blinds anymore, instead high tech adjustable polychromatic glass!! Nice.
I had a great experience at YUL Air Canada. The service was top drawer as I needed help to board.
Everything was good. Only issue comes from being vegan and flying. The food options are super limited.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
Comfort of seats is not good. Like sitting on a rock for 6 hours. Also no in flight food and limited beverages unless you pay is not nice. Need flight to be dark during the “night” but attendants don’t ask for shades to be lowered..
Seats in premier saga class were narrow and hard. Very uncomfortable for a 5-hour flight.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset. If there is option to use another company, I suggest to other people use them.
I had an exit row and so was Comfortable on the long flight.
The seats on this airline are sooo small, even for a petite person. I felt like the seat tilted forward and I was fighting to stay in it. The lavatory is horribly small, with a wet floor because the sink is so small you can't help but splash the water all over when washing up.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
Flight was good but seat in 12D was not comfortable, better on the Airbus 321 from Tampa to Charlotte. No breakfast was served before landing in zLonfon only a coffee and orange juice.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The onboard service was fantastic, really in a class of its own
I thought we were screwed having to pay an additional $300 to pick our seats. My wife and I think it’s important to sit together on long flights and British Airlines use’s that against us charging over $300 on top of an already high fares. In the future, I’ll try to avoid using British Airlines, and KAYAK and stick to American or United.
Very quiet aircraft, business class was spacious and comfortable. Very pleased with the service.
Very bad experience they cancelled my ticket and no body bothered to even inform me, i was on the airport and it’s come to my knowledge that it was cancelled a week back,
I don’t understand why a reputable airline like BA would delegate their London flights to AA. Makes no sense to me, as most domestic carriers do such a poor job these days. Terminal 3 at LHR is a total dump
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
May be, better food / snacks in the Gatwick to Glasgow connection.
On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.
