Crew were welcoming, accommodating and they worked hard to find places for all carry on.
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
I dread trans-Pacific flights. They are very long. This was my first time on Universal, and it was my best crossing ever. The staff were professional, the hospitality was great, and the food was delicious. The entertainment system filled the long flight hours. I will seek out Universal flights from now onwards. 🙂
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
My flight was delayed by a whole day, so I lost a day of my vacation.
How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?
The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.
From Montreal to Cincinnati the flight was perfect! Flight free and everyone was perfect and a pleasure to travel with. But from Casablanca to Montreal the flight crew were quite cold, unhelpful, also seemed to scold many passengers instead of simply educating or instructing them. There were a couple for sure I could describe but not name… i was really shocked bc my experience w air Canada is typically a good one at the very least. It seemed something was very much so I’m the air w the crew. The two older lady crew members and the male were amazing but the younger lady crew members w the exception of one were very clique-y and snarky, sassy
The Flight Attendant was particularly helpful to my wife, who was having a bad day.
Flight was cancelled had to stay 29 hours at airport for next flight to Washington DC then to CVG
It is air Canada so leaving 20 minutes late is very acceptable
One United employee a little impatient, also on flight WiFi was out for some time. I was happy to receive a complimentary alcoholic beverage for volunteering to check my carry on bag.
Everything was great, staff, planes, at the gate. All around everything was a pleasure flying .
I COULD NOT GET ON THE FLIGHT BECAUSE THE AIR CANADA CHECK-IN STAFF COULD NOT CHECK ME IN NEITHER COULD THEY DIRECT ME TO THE ALTERNATIVE CHECK-IN AIRLINE I DIDN'T FLY AND HAD TO REBOOK ANOTHER AIRLINE, PORTER FOR THE FOLLOWING DAY. I NEED MY REFUND FOR THE RETURN LEG
It was only a 1.5 hour flight on a small plane, so there was no entertainment or food, which is to be expected. They did serve drinks.
My flight to Canada was delayed and when it did come it felt cramped and the crew was impersonal. My flight back home was canceled the second I walked into the airport leaving me scrambling to find accommodations for my senior diabetic dog for one more night. Do NOT fly this airline.
